Walser Toyota - Service Center

Already did one review, but it took an hour and a half. For oil change Nothing in the car was set normal and the car smell like oil and gas. For oil change Nothing in the car was set normal and the car smell like oil and gas. More

Service was great, ability to schedule online is awesome. The wait times seem to be longer than necessary. Job was done correct just waited much longer than I expected to wait. The wait times seem to be longer than necessary. Job was done correct just waited much longer than I expected to wait. More

The service was done ahead of schedule. However, Emily was nowhere to be found so I could check out. after waiting quite a while, I flagged down another person who checked me out but kne However, Emily was nowhere to be found so I could check out. after waiting quite a while, I flagged down another person who checked me out but knew nothing about what was done. More

Gio Toledo was very professional and answered all my questions and provided me with some valuable information for my next purchase. questions and provided me with some valuable information for my next purchase. More

Very courteous! Tommy Pleau and Moses Kaela’s were so helpful! A very pleasant place with great staff. Thank you! Dorvin Tommy Pleau and Moses Kaela’s were so helpful! A very pleasant place with great staff. Thank you! Dorvin More

Tyler was great. He did not hide that there was ambiguity but stayed and worked with me and ultimately helped to solve the issue. Thanks ! He did not hide that there was ambiguity but stayed and worked with me and ultimately helped to solve the issue. Thanks ! More

This is the second time I've worked with Drake and he is great. We've had to deal with warranty issues on a used car that was purchased from the dealership, though not a Toyota make and Drake has made every great. We've had to deal with warranty issues on a used car that was purchased from the dealership, though not a Toyota make and Drake has made everything very seemless (especially when comparing it to the first employee we worked with on our first visit - our case was handed over from them to Drake). I've been buying & going to Walser for over 10 years now (primarily their Jeep dealerships) and my one complaint about the Walser Toyota dealership is the lack of customer service upon arrival in the service department compared to other Walsers. When I go to the Walser Jeep in Hopkins, there is an employee who is with me as soon as I open my door. I've witnessed in my last two trips to the Toyota dealership, often it takes a long time for an employee to approach a new customer (90 seconds - 5 minutes) and if you try to approach an employee, you are told to wait by your car. Often times, you see multiple employees working on their computers or cell phones, which I understand is part of their job. But typically in customer service jobs, I've always been taught to go to the customer who is in person first, everything else can wait. When that isn't the case, it just makes you/the customer feel like you aren't a priority when you are there. Not to mention, that is the first impression, which isn't great. More

Problem still is not solved after 3 visits and two appointments missed by the dealership scheduling my job when they did not have techs to work on it. Worst service department ever appointments missed by the dealership scheduling my job when they did not have techs to work on it. Worst service department ever More

Thomas Pleau is a very diligent employee of yours. He answered my questions thoroughly and he let me know many car issues I had. He is a valued employee of yours that I've had at Walser. He answered my questions thoroughly and he let me know many car issues I had. He is a valued employee of yours that I've had at Walser. More

Thanks for the video review of maintenance check-Excellent work by Thomas Pleau-Thank You. check-Excellent work by Thomas Pleau-Thank You. More