Walser Toyota - Service Center

Quick service. Friendly staff. Clean waiting area. Moses was very kind and clear on work being done. Friendly staff. Clean waiting area. Moses was very kind and clear on work being done. More

1. Excellent service 2. fast deleary 3. great location 5. pleasing people. 6. Timley delevary location 5. pleasing people. 6. Timley delevary More

Service employee, Emily Kapaun was great. I had a few concerns which she addressed in a friendly and informative manner. I didn’t have to wait too long for maintenance to be completed. (Popco I had a few concerns which she addressed in a friendly and informative manner. I didn’t have to wait too long for maintenance to be completed. (Popcorn was tasty.) I am unhappy with the online / automated system to make an appointment, which requires the use of a cell phone. I am not tied to my cell phone and often I am in a location with weak coverage. The AI service sent a text message to my landline! It didn’t work. I prefer to speak to a human being. I expressed my concerns to Emily and she handed me her card and told me I could just call her! I didn’t know that I could by-pass the AI voice. Outstanding solution. While waiting for the work to be completed, I was contacted by sales department to trade-in my RAV 4, but this time I did not respond, because i spoke to someone about it a few months ago. I’m happy with my 2020 RAV 4, and the next time I need to buy a car, I’ll buy a Toyota, even though I have yet to understand all the “bells & whistles.” More

Worked with Joel who was very accommodating and got us into the right car We had an issue the next day with brakes and were able to resolve the issue with the service department. I like the transparenc into the right car We had an issue the next day with brakes and were able to resolve the issue with the service department. I like the transparency of Walser and upfront pricing. No guilt playing! More

Great Dealership, great service! Automation has gone above and beyond the customer. Only option to set time and date but not to enter any other question or concern. Upon arriving a Automation has gone above and beyond the customer. Only option to set time and date but not to enter any other question or concern. Upon arriving at the dealership, I was quickly and efficiently checked in for standard service. I asked the same question I was not able to ask when setting the appointment. I was told they would look into it and let me know if something was needed. After that I was quickly and efficiently checked out and no further information or resolution of the issue was ever mentioned. I guess nothing else was needed. More

Clean and comfortable facilities. Friendly and competent staff. Work was completed on time. Easy process. Friendly and competent staff. Work was completed on time. Easy process. More

This complaint is to Steve, service manager and his manager. I thought I went to exports who knows the car well. I guess not. Very not happy with service that I got from you. You didn’t fix my car but manager. I thought I went to exports who knows the car well. I guess not. Very not happy with service that I got from you. You didn’t fix my car but still charged me. It is not fair!!! It didn’t even last a hour!!! Steve told me he is going to charge me more maybe $2000 just to diagnose it. I felt robbed by you guys. When I asked his manager I guess he is the main BOSS. I couldn’t talk to any other person. Wow… He didn’t even apologize the work he have done to me. Please me more human being little … More

I did not feel taken advantage of or like the service man was recommending unnecessary maintenance. was recommending unnecessary maintenance. More

I recently had to pay $100+ to fix an issue about which there is a service bulletin. While I was not charged the full diagnostic price, it doesn't seem to me that j should have been charged anything for fi there is a service bulletin. While I was not charged the full diagnostic price, it doesn't seem to me that j should have been charged anything for finding and replacing something Toyota screws up on. I am in no way upset with the employee who helped me, just with Walser. FYI, I have bought three cars from you. Seems like a bad way to get a loyal customer. More

Very clean, professional, efficient, and courteous. I typically have a great experience at this location. I typically have a great experience at this location. More