Walser Toyota - Service Center

Clean and comfortable facilities. Friendly and competent staff. Work was completed on time. Easy process. Friendly and competent staff. Work was completed on time. Easy process. More

This complaint is to Steve, service manager and his manager. I thought I went to exports who knows the car well. I guess not. Very not happy with service that I got from you. You didn’t fix my car but manager. I thought I went to exports who knows the car well. I guess not. Very not happy with service that I got from you. You didn’t fix my car but still charged me. It is not fair!!! It didn’t even last a hour!!! Steve told me he is going to charge me more maybe $2000 just to diagnose it. I felt robbed by you guys. When I asked his manager I guess he is the main BOSS. I couldn’t talk to any other person. Wow… He didn’t even apologize the work he have done to me. Please me more human being little … More

I did not feel taken advantage of or like the service man was recommending unnecessary maintenance. was recommending unnecessary maintenance. More

I recently had to pay $100+ to fix an issue about which there is a service bulletin. While I was not charged the full diagnostic price, it doesn't seem to me that j should have been charged anything for fi there is a service bulletin. While I was not charged the full diagnostic price, it doesn't seem to me that j should have been charged anything for finding and replacing something Toyota screws up on. I am in no way upset with the employee who helped me, just with Walser. FYI, I have bought three cars from you. Seems like a bad way to get a loyal customer. More

Very clean, professional, efficient, and courteous. I typically have a great experience at this location. I typically have a great experience at this location. More

I had to return with car (and may need to again) due to sloppy service sloppy service More

Great service : fast and efficient and extremely helpful , I first say once go anywhere else that dealership is number one , I first say once go anywhere else that dealership is number one More

Never a bad experience with you in 10 years until now, this time it was awful and not all work done so I need to bring it back in. this time it was awful and not all work done so I need to bring it back in. More

I purchased a new vehicle from Walser and they will not help with a serious interior defect. The dealership did nothing to help coordinate problem solving the issue with Toyota corporate. You will be left help with a serious interior defect. The dealership did nothing to help coordinate problem solving the issue with Toyota corporate. You will be left on your own to navigate even safety issues. I recommend buying elsewhere. More

I have an intermittently working radio and a lifetime warranty. The problem is, since the issue is intermittent, I can't guarantee it will be "acting up" when they do the diagnosis, which costs $100. S warranty. The problem is, since the issue is intermittent, I can't guarantee it will be "acting up" when they do the diagnosis, which costs $100. So I can't take advantage of the warranty I paid for unless I risk $100 on a diagnosis that may or many not identify the problem. No attempt was made to work with me on this. The gist of what I was told was pay up or wait until it's completely dysfunctional. (Though the message was relayed more kindly and tactfully than that). When you charge exceptionally high prices, you should offer exceptionally good service. This wasn't that. To be clear, my sales department rep was professional, kind, and did great. I don't blame him one bit. He relayed the same message as someone else I spoke to about it earlier on the phone. This a managerial/ policy decision. More