Walser Toyota - Service Center

Very flexible and making access to services easy. The service damage that was done when I was last here was rectified. Thanks Emily !! Like your new digs, Walser Toyota. The service damage that was done when I was last here was rectified. Thanks Emily !! Like your new digs, Walser Toyota. More

I'm confused by what I heard on the video in regard to the inspection of the tires, brakes, and other items on the vehicle. I was told that being that the car is 9 years old I should start thinking about the inspection of the tires, brakes, and other items on the vehicle. I was told that being that the car is 9 years old I should start thinking about replacing the spark plugs. This is why I'm confused as I had the plugs replaced at Walser in November 2021 when the car had 62450 miles on it. I'm thinking that the tech should have known this or had access to my records for this info. Other than that, the service visit was fine. Loved the new facility, very comfortable! Service advisor Marc Potter kept me informed and explained everything very clearly to me. More

Service advisor clearly communicated and managed my expectations regarding timing and services needed. He kept me informed throughout the appointment and was very easy to work with. expectations regarding timing and services needed. He kept me informed throughout the appointment and was very easy to work with. More

Wonderful service! They have a nice place to wait that includes popcorn! The staff is very friendly & helpful. They have a nice place to wait that includes popcorn! The staff is very friendly & helpful. More

They don't pick up the phone. Scheduling online is the only way. Lots of attendants but it took about 10 minutes to be attended. Lots of technology on the reception, but they d Scheduling online is the only way. Lots of attendants but it took about 10 minutes to be attended. Lots of technology on the reception, but they didn't know how to move my car forward. The service took 2.5 hours just to replace the battery on a brand new bz4x. More

Service was really good. Everything was done in a reasonable time. My rating would have been higher if the cost was lower. Everything was done in a reasonable time. My rating would have been higher if the cost was lower. More

Poor communication and customer service. When I called to schedule I said I wanted to place a mud flap when I arrived it took an hour to write up and no mud flap ordered. It took 50 minutes When I called to schedule I said I wanted to place a mud flap when I arrived it took an hour to write up and no mud flap ordered. It took 50 minutes to write up. Found out they only did oil change and was told they can’t place a mud flap because of the running board. I was told they can only place the back but not the front one. But no one called and gave me a choice whether I would like to place it or not. Such a waste of time. More

My service intake person was FANTASTIC and very accommodating. Marc did great in spite of me forgetting to show the coupon up front. accommodating. Marc did great in spite of me forgetting to show the coupon up front. More

We have been satisfied with this dealer for many years. However the last time we went back, we were told that our engine had significant problems and that we would need to replace it for over $8,000. The d However the last time we went back, we were told that our engine had significant problems and that we would need to replace it for over $8,000. The details on the damage have been vague considering the great cost of fixing it, and despite being warned that we may be burning oil in our engine, after a month our engine oil levels are not decreasing (they warned us that it could be significantly depleted after only 2 weeks). We did bring our car back for other repairs, but they put our car through the car wash and our car-rack wind deflector cracked off. My husband did not ask for a replacement but I would have appreciated it since in the past workers always told us that they couldn't put the car through the car wash because it might damage the rack (and that was fine with me). So our last couple times there have not felt great. More

They did a great job, they were on time and under budget for me. I would recommend this place! for me. I would recommend this place! More