Walt Massey Chevrolet GMC Lucedale - Service Center

Horrible experience from beginning to end! I was called numerous times by Jordan in the service center and told I had a recall. I tried multiple times to set up an appointment each time she tol I was called numerous times by Jordan in the service center and told I had a recall. I tried multiple times to set up an appointment each time she told me the part was on national back order. This went on from June until September. Several times she told me her boss was working on getting the part. On September 22 my husband noticed my tire was turning out and took the vehicle to Walt Massey. They deemed it unsafe to drive (the vehicle I drive me children in daily) told him they didn’t even know about a recall on my vehicle they had to look it up. They kept my car and said they would fix it. I received a call on Wednesday asking if I wanted to bring my vehicle in to be serviced. My car was already there because I couldn’t drive it!!! So my husband called Thursday to get an update with no response. I called Friday and was told the part came in that day after being previously told it was there Wednesday. I also told the sales man when buying the car we would like to try financing with Keesler before trying anyone else. He failed to relay that message and they ran my credit through multiple places before Keesler. Now I’m stuck with the inquires on my credit report. I would never recommend Walt Massey again!! More

My experiences the past few months I have spent a lot of time and money at Walt Massey and I consider myself a loyal customer. I Doubt my review changes anything but here it goes. I hav I have spent a lot of time and money at Walt Massey and I consider myself a loyal customer. I Doubt my review changes anything but here it goes. I have watched loyal hard working employees get over looked for jobs and promotions. You would rather hire a stranger from somewhere else that seems to care less about whether or not I had a concern about my vehicle, as always I can depend on Wendy or Amy. Service advisors that have been there for any length of time should not have to give up there desk for someone that’s trying to learn the ropes of owning a car dealership. If that’s the case maybe they should start changing oil and learning the value of hard work and employee appreciation. I get more phone calls from y’all in the past week than I have from the average telemarketer. The last one was from a Jackson ms number and that’s definitely not gonna make me answer. The internet department can't keep up with what work I have had done or what recalls have been fixed instead they blame it on updates from on star. I still get phone calls from them asking about vehicles I no longer own and have repeatedly told them. Value the employees you have that go the extra mile for your customers instead of the ones that are there just for a Pay check. It makes a difference More

Excellent Service!!! We arrived at our appointment time - Then we went to lunch and when we came back our vehicle was sitting out front- ready to go. Very friendly serv We arrived at our appointment time - Then we went to lunch and when we came back our vehicle was sitting out front- ready to go. Very friendly service employees Our service was easily scheduled on the phone. I tried to schedule on line, (10% off) but I am not sure I connected with them. Great place to do business. More

Great service,the service writer was extra nice and apologized for taking so long.that was the only problem,it was a long wait but worth it.Thanks service,the service writer was extra nice and apologized for taking so long.that was the only problem,it was a long wait but worth it.Thanks More

A Disney Trip Salvaged We were on School Theatre trip with another family when we started having transmission problems.(The current transmission had just been replaced) T We were on School Theatre trip with another family when we started having transmission problems.(The current transmission had just been replaced) The transmission shop told us to go to the nearest shop and fortunately for us it was Walt-Massey. They worked to get us in quickly even with a full service bay. After diagnosing the transmission, the owner of the vehicle opted to have them replace it. Far from home with no one local to help, Wendy arranged a ride for us to the local rental car location. It may seem like no big deal, but the polite and courteous atmosphere and willingness to help, salvaged what could have been a Disney trip cut short. More

Great experience Everyone was very helpful and courteous. They all went the extra mile to help us get what we wanted at the price we could afford. Everyone was very helpful and courteous. They all went the extra mile to help us get what we wanted at the price we could afford. More

Service Center Wendy was exceptional and all of the staff were very friendly! The quickness of service was great! I appreciate the reminder calls as well. Thank you! Wendy was exceptional and all of the staff were very friendly! The quickness of service was great! I appreciate the reminder calls as well. Thank you! More

My Truck I was unable to complete my service due to a technical problem with my truck. Y’all are working on a solution. I will be contacted when the correct ki I was unable to complete my service due to a technical problem with my truck. Y’all are working on a solution. I will be contacted when the correct kit is received. More