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Walt Massey Chevrolet GMC - Service Center

Lucedale, MS

4.2
236 Reviews

236 Reviews of Walt Massey Chevrolet GMC - Service Center

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June 14, 2018

Easy as 123 Call, make an appointment. They make choices for your visit. Accommodating Bring vehicle in. People smile. Go to waiting room watch TV. Eat popcorn More

by shirmrclls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
June 06, 2018

Just A Great Place From Wendy greeting me with a smile to the pleasant staff. Eric the Service Manager was so helpful and friendly. I was treat so awesome as I waited in More

by Happycamper21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey McCardle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Lewis Wendy Shoemaker , David Davis, Ricky Osborne
Jun 26, 2018 -

Walt Massey Chevrolet GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 05, 2018

did not fix problem and were not very nice recall work did not fix still having problems with on star coming and going am not happy with gmc or dealership there employees were not friendly at More

by hwmckay
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
do not know
Jun 18, 2018 -

Walt Massey Chevrolet GMC responded

We are very sorry to hear that your recent experience with us was not up to standards. We value your opinion and we want to help with the situation. Please reach out to our Service Manager, Eric Newman, at 601-947-3001 or email him at ericnewman@waltmassey.com. Thank you for your business and we look forward to helping you in the future.

June 04, 2018

oil change oil maintenance was due on vehicle did not call for appointment went to service desk she was very polite asked if i had a appointment and what i nee More

by booker0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wittmayer
May 31, 2018

A/C & Suspension First off, these repairs were completed on a 2003 GMC Sierra 1500. The ac compressor had been replaced a couple months ago but, with the weather warmi More

by martin.l.akers4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Shoemaker and Phil Crew
May 25, 2018

Oil change I think when you buy a vehicle from a dealership, you should not pay for labor in a oil change... just saying 😊 just pay for the supplies ( oil and f More

by lucienne013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Hembree, Cory Herrington
May 24, 2018

Great Service They are very polite and prompt. They are very helpful in all your needs. It's a really nice place to do business. We will be back soon for another More

by sugarmama66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy in service is my go to person. We like dealing with her, she knows what she's doing and she is very helpful and friendly.
May 28, 2018 -

Walt Massey Chevrolet GMC responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Walt Massey Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 23, 2018

Service dept. willing to help. The service dept. was very willing to help me and saw that my problem was taken care of to my satisfaction as smooth and as quickly as possible. The More

by Tommy SS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Davis, Cory Herrington
May 28, 2018 -

Walt Massey Chevrolet GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Walt Massey Chevrolet Buick GMC. Please don't hesitate to reach out to us if there's anything more we can do!

May 22, 2018

Always treated well Every time I’ve needed service on my vehicle everyone is always very kind I would recommend this company work was was completed as promised More

by patricia1965.pg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I wish I could remember names sorry
May 28, 2018 -

Walt Massey Chevrolet GMC responded

Hi there, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 18, 2018

Wendy! Wendy is awesome. She always goes above and beyond to help you get in and out in a timely manner. We call her and she takes care of everything else. More

by kdueitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy shoemaker
May 25, 2018 -

Walt Massey Chevrolet GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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