Walt Massey Chevrolet Marion

Great service and professional staff was willing to help with questions about your vehicle problems with questions about your vehicle problems More

Horrible customer service. No communication at all. Kept my truck for 3 days found nothing but didn’t bother to return any of my calls or text. I finally had to just go pick it No communication at all. Kept my truck for 3 days found nothing but didn’t bother to return any of my calls or text. I finally had to just go pick it up and nobody knew anything. The service advisor, still after 3 days of calling never returned a phone call to let me know anything. More

Happy with my new truck. James was very easy to deal and kept me informed during the whole process.satisfied with the price of my new truck and with what i recieved for my tra James was very easy to deal and kept me informed during the whole process.satisfied with the price of my new truck and with what i recieved for my trade More

Nobody calls $179 computer programming was 580 Nobody gets an OK before charging me 400 more dollars before the work Told me the car is still stuck in third gear. The car was never stuck in third gear?? gets an OK before charging me 400 more dollars before the work Told me the car is still stuck in third gear. The car was never stuck in third gear??? Nobody answers the phone or calls you back Call down there a day after they sent me a text saying they were working on it to check on it. They said they couldn’t get it started/it had a brand new battery/I think somebody left the ignition on. Robert seemed OK Shop foreman seemed like a really good mechanic More

Good-- however- my info screen is not working. Hopefully I can figure out how to restore it. Hopefully I can figure out how to restore it. More

For some reason they didn't have me in the system as I was told I was but they immediately scheduled me in and took care of my problem while I was there. was told I was but they immediately scheduled me in and took care of my problem while I was there. More

Quick service and very professional! They took care of the problem and we are very satisfied with the results. They took care of the problem and we are very satisfied with the results. More

Liked that the waiting room had free water and popcorn but did not like that a sales manager was going to change the tv that is in the client sitting room bc he was sick of hearing it so I asked them to but did not like that a sales manager was going to change the tv that is in the client sitting room bc he was sick of hearing it so I asked them to leave it alone and they did. The tv is for who ever is sitting there and they didn’t even ask the three of us that was sitting there if we wanted it changed Overall good experience More

Best service ever! ! Ana is amazing and very knowledgeable. Robert has always gotten me in and out quickly. ! Ana is amazing and very knowledgeable. Robert has always gotten me in and out quickly. More

I was sold a truck with a 6. 2 engine two weeks before recall. Dealer (Frank Wallace)had to know there was a problem with those engines. Should have not sold me a vehicle with kn 2 engine two weeks before recall. Dealer (Frank Wallace)had to know there was a problem with those engines. Should have not sold me a vehicle with known defects. Then there was no fix or repair yet. I did not want to drive an unsafe vehicle as there could be legal ramifications if involved in an accident. So I trade in a truck with 2,500 miles on it and take a $10,000 hit. I worked for 45 years at truck dealership. Thiis was very deceptive business practices. I have purchase several vehicles from this dealership and had all my service work done there. H I p e fully I will get some relief through one of the class action lawsuits that have just begun. More