Frank Wallace

GREAT! !!!Very professional and genuinely concerned about meeting our needs. Also very supportive of our situation. Notably looke... !!!Very professional and genuinely concerned about meeting our needs. Also very supportive of our situation. Notably looke... More

by BJONES55 Verified Customer Verified Customer

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Well I had rental and I wrecked my Ford escape so I had rental last couple weeks and my rental was running out of days so I was so worried and scared not having vehicle because of my rental was due less th rental last couple weeks and my rental was running out of days so I was so worried and scared not having vehicle because of my rental was due less then. 48 hours back I went to several dealerships in memphis I got turned down dealerships after dealerships but I came across one more left and it was my only hope and I called Walt Massey chevy in marion ark and talked to Brandon he made me feel at ease saying come in and see what he could do for me get me in vehicle and I was so stressed that I didnt know where to turn or anything but he came thru for me and said let him do stress for me and make it fun for me to shop look for vehicle and I felt at ease and not stress at all because he took alot weight off my shoulders for worrying and next day they made it happen got approved and I was so happy and escatic with tears Brandon help me and I appreciate dealerships of Walt Massey chevy in marion just was pleased and im living proof an terrific happy customer thank you Brandon a d Walt Massey chevy.. Your truly Richard Carnes 5/15/2026 More

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Love the service and the people. Always get A plus service. Our questions and concerns always answered. We will always go to you first. Robert is and has always been the reason we re Always get A plus service. Our questions and concerns always answered. We will always go to you first. Robert is and has always been the reason we return. He is excellent at his job. A true professional. God bless him and God bless yall and the wonderful job you all do. More

by Alisa Verified Customer Verified Customer

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We bought 2 vehicles from them back to back. Everything was perfect. Great deals. Clean dependable cars. They went out of their way to make sure we were happy with everything. Thank y’all. Everything was perfect. Great deals. Clean dependable cars. They went out of their way to make sure we were happy with everything. Thank y’all. More

by tater_1975 Verified Customer Verified Customer

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Initially, the experience was fine and relatively easy. Once the sale was made and there were some follow-up issues, everyone at the dealership became completely non-communicative, including the general ma Once the sale was made and there were some follow-up issues, everyone at the dealership became completely non-communicative, including the general manager. I had to call several times and I was even told, at one point, that Frank was "very busy with other customers" and that I needed to be patient even though I had an inoperable vehicle. Once it received the service it needed, I still did not receive a phone call letting me know it was ready. The only person who communicated with me as promised was Colton in the service department when he actually returned my phone call with an update. Overall, it was a very frustrating experience that could have been easily resolved with communication. More

by amie.bourne Verified Customer Verified Customer

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We went in just looking to sell our car, and ended up finding a dream car! Thanks to Michelle and Frank, we were able to get a great deal that we couldn’t pass up!! Michelle was so professional and nic finding a dream car! Thanks to Michelle and Frank, we were able to get a great deal that we couldn’t pass up!! Michelle was so professional and nice, and will work to get you what you want! Definitely go see her! More

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Outstanding in every aspect. Joy was amazing and made buying a vehicle an absolute pleasure. Frank was as well. I will definitely recommend Walt Massey to anyone I know looking t Joy was amazing and made buying a vehicle an absolute pleasure. Frank was as well. I will definitely recommend Walt Massey to anyone I know looking to purchase a vehicle! More

by jbwood421 Verified Customer Verified Customer

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Great experience all the sales team was amazing and I would recommend them to anyone would recommend them to anyone More

by gibbs41183 Verified Customer Verified Customer

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Katie was amazing! I’m so glad I decided to come in when I did. She won me over vs someone with a decade of experience at another dealership I’m so glad I decided to come in when I did. She won me over vs someone with a decade of experience at another dealership More

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I’ve been buying cars for over 40 years ( slows my age) but I never had such a positive experience in buying a car. I bought the car over the phone/internet. Katie and Walt Massey were both very kind and t but I never had such a positive experience in buying a car. I bought the car over the phone/internet. Katie and Walt Massey were both very kind and to the point. They told me what they could do and what they couldn’t do. They didn’t try to pull any of the usual old time slick tricks many other dealers use. I didn’t get the old dealer ploy your presence in the dealership helps your negotiating. No it doesn’t , it helps the dealer. The the whole buying process I can not overstate how easy and professional Katie and Walt Massey dealership made the buying process. I wish all dealers would operate like they do. Even though I’m several states away, I will certainly look to Katie and Walt Massey again when I need another vehicle ! Thank you Katie! More

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