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I bought 2019 Chrysler 300 and it didn't come with a owners manual. "Sales person said print one off line. Sad Sad Sad Called sales manger he said he would fix the issue. Not yet has he fixed the issue owners manual. "Sales person said print one off line. Sad Sad Sad Called sales manger he said he would fix the issue. Not yet has he fixed the issue. More

Altima Bought an Nissan Ultima form them about a year ago. I mentioned the tires being that they were supposed to fix but they didnt. They said they gave m Bought an Nissan Ultima form them about a year ago. I mentioned the tires being that they were supposed to fix but they didnt. They said they gave me free oil change coupons with the dealership, and they didnt. More

Makes promises, doesn't deliver When we arrived at Mac Haik in Jackson the store was open but all of the sales people were in a meeting. We had to wait 30 minutes prior to even seei When we arrived at Mac Haik in Jackson the store was open but all of the sales people were in a meeting. We had to wait 30 minutes prior to even seeing a sales person. The sales person, Joe Ward, eventually came out of his meeting and declared himself the “greatest sales person in the nation”. We purchased a vehicle from Mac Haik but it only had a valet key. We negotiated keys in the sale. When we were filling out paper work Mac Haik added an additional $900 for a GPS locating service that was never mentioned in the sale. We fortunately caught it while signing paperwork and had it removed. I didn’t get the name of the man with the closing papers but he was extremely aggressive about extended warranties even after we declined. I called Joe Ward about the keys and he said he’d call me right back and never did. My wife was able to talk to the GM Keith Sistrunk who verbally agreed to another key. This whole process took about 3 weeks of call dodging and getting no reaction until we mentioned in a voice mail about wanting to talk to legal. We were quickly called back after that. In the end we ended up with one key, even though we were promised two, and a major distaste for the whole car buying experience. I will not buy from Mac Haik again and I’ll be sure to inform my peers to avoid it as well More

Well first of all I bought a 2011 Nissan Altima from them They are not there now and I can't contact them to see if I still have a extended warranty on the car because the transmission is gone in it my note They are not there now and I can't contact them to see if I still have a extended warranty on the car because the transmission is gone in it my note is 400.00 a month and 4600 to get a new trans and 3400 for a rebuilt trans but where are they out of business and I can't do anything this place is a rip off don't buy a car from these people please don't waste your time. By the way the sales person left Round Tree. More

Worst customer service and rude employees Employees are RUDE at best..Won't return ph calls. Finally had to get Dodge involved. Do not take your car here to be serviced. You will regret it to Employees are RUDE at best..Won't return ph calls. Finally had to get Dodge involved. Do not take your car here to be serviced. You will regret it to say the least. More

TERRIBLE CAR BUYING EXPERIENCE We went there in need of a new vehicle because our current vehicle was having issues. We are from AL and didn't know which dealership would be a great We went there in need of a new vehicle because our current vehicle was having issues. We are from AL and didn't know which dealership would be a great one to go to. We were told our GAP insurance would be added at no charge and it wasn't. We were told our payments would be a certain amount and in fact they were $55 more. We were told we could be given a 3 month window until the first payment and that was not true. We weren't given a gas card or even a full tank of fuel. The customer service experience was TERRIBLE!! More

Horrible dealership. Dealership ran my credit without authorization. After complaining I was told that is not how they do business. Returned to try again and reached a dea Dealership ran my credit without authorization. After complaining I was told that is not how they do business. Returned to try again and reached a deal. Told them to check on financing and after running my credit 2 more times, the sales manager came back and said Oops I made a big mistake", and the price went up 8000.00. The next day they lowered the selling price by 1500.00. Worst dealership in Mississippi. More

Gap insurance I purchased a car November 2014 from Roundtree and discussed GAP insurance with my finance manager. Had no problems out of the car nor the services un I purchased a car November 2014 from Roundtree and discussed GAP insurance with my finance manager. Had no problems out of the car nor the services until i had an accident 04/24/15. I learned that i DIDN'T have GAP insurance and they were very rude and unconcerned about it. All they could tell me was that Tonya and her crew is fired and no longer working with us. Isn't that some crap. More

HELLO, my husband and I purchased our new baby D,C.HEMI orange pearl it was on the showroom floor.We drove from Natchez Ms to make our babygirl happy traded her bug in.I wanna say this is the best dealer e orange pearl it was on the showroom floor.We drove from Natchez Ms to make our babygirl happy traded her bug in.I wanna say this is the best dealer ever.The wonderful sales staff is great!!! shout out to Tanya in F.I such hard working and loves what she do.I will buy all my car's from R,T,.Moreover buying my daughter the D.C/ HEMI was the best thing I could ever have done.We trun head's from state to state it is truly eyecatcher and is very roomy. So if you wanna buy from people who care go see Gloria and tell her Winding Family of Natchez sent you.CATCHMEIFUCAN39120 More

I recently had my 2012 Chrysler Hardtop Convertible detailed at Roundtree Jackson. I thought that the price was a bit on the high side but after being told by the service manager Pat, all that they wer detailed at Roundtree Jackson. I thought that the price was a bit on the high side but after being told by the service manager Pat, all that they were going to do for the $196.84, I figured I'd give it a try. Well, to say I was disappointed would be a terrible understatement. The sent used in my car was over powering to the point that even my clothes smelt as did my whole garage. There were black fingerprints on the back of one of the headrests. The center console looked like it hadn't been touched. Under the driver side seatbelt had not even been touched. The list goes on. I even took pictures. The other part of this was that when I went to complain, they gave me the wrong email address of the manager but he was able to email me to ask if he could help in my purchase of a vehicle. unbelievably upsetting. I even had to complain about complaining! More