Walt Massey Chrysler Dodge Jeep Ram Fiat

I went to the roundtree service dept already knowing the problem with my car's ac control. I met with Revel A. and told him what was wrong. After a couple of days go by I call and ask the status of my vehic problem with my car's ac control. I met with Revel A. and told him what was wrong. After a couple of days go by I call and ask the status of my vehicle. He said it was fixed and I could come pick it up. I come and pick it up, but notice they charged me a diagnostic fee. To then asked him why , he said cause it was policy. I also was charged for a fuel system check, they claimed they fixed the problem. The next day I call revel and tell him it's still doing the same thing, he tells me to bring it back. So I bring it back and after another couple days they tell me I need another gas tank. I will never take my car to them again, they cheated me out my money and they didn't put my car back together properly either. Please don't take your car to them. They will make up all kinds of lies just so they don't have to give your money back. More

My salesperson Amos Archie was very friendly. I My salesperson Amos Archie was very friendly. I purchased a 2011 GMC Acadia Denali with 55,550 miles on it. It is a beautiful vehicle inside and My salesperson Amos Archie was very friendly. I purchased a 2011 GMC Acadia Denali with 55,550 miles on it. It is a beautiful vehicle inside and out. During the test drive, we noticed several squeaks and rattles. Since this is a Chrysler dealership, they do not have the proper tools to work on some GM vehicles. Reggie "Action" Jackson worked with the service department at Phil Moore to get my issues resolved. Thanks Reggie for taking ownership and ensuring that my service needs were tended to. More

"Chicago" had been a great salesman, helping me as I was considering my first new-car purchase. After months of looking and researching, I decided I wanted a new 2014 GC, and I wanted to do a fact as I was considering my first new-car purchase. After months of looking and researching, I decided I wanted a new 2014 GC, and I wanted to do a factory order through "Chicago". That's where things went bad. Reggie "Action", the sales manager, was pushy, extremely unhelpful, and rude. He was trying to sell me a year-old model that wasn't quite what I wanted. When I asked if he could sweeten the deal by picking up the cost of the tax/title fees, he literally laughed in my face. Not a chuckle, but a full-on laugh. I left and bought a brand new 2014 GC with all the options I wanted from Howard Wilson. Roundtree has a high-pressure atmosphere where their only concern is the sheer volume of sales. If you want to be treated like a Wal-Mart customer, go to Roundtree. The only bright spot at this dealership is the salesman "Chicago". More

Well I first started this journey off with a call from a salesman named Robbie Rainer. Mr. Rainer asked if I woul dbe there at a certain time on this specifice Thursday. Of course after arriving he was no w salesman named Robbie Rainer. Mr. Rainer asked if I woul dbe there at a certain time on this specifice Thursday. Of course after arriving he was no where to be found. So he called me back later and asked to come back the next day at 10:30 so I took off work to come back a second time. Once again he was no where to be found. I called his cell but there was no answer until I called him from a different number. At this point he stated that he was headed to a drs appt. I feel this to be bad business to have someone coming back and forth running behind someone to give them business and help them make a paycheck. After getting paper work done Mr. Rainer toldme I would qualify for a car in the $20000.00 range even after I was approved; but only took me to one car type that I could select from. If Im paying a note on something dont you think I should be happy with it ? At this point after kept wasting so much time; I then decided to go ahead and purchase the only choice he had for me. As I did a test drive in the 2010 Altama, there was a noise in the tires and the steering wheel had a medium vibration to it once I got on the highway. After I arrived back at the dealership, he stated that the car just need to be wore in and to drive it for a few days and bring it back if it kept doing the same. I mean the least he could have done was ride along with me to see what I was speaking of. Mr. Rainer did assure me that whatever the car needed he would take care of . A week later I arriced back at the car lot with the car and Mr. Rainer asked me to do the same and drive the car for about another week and see what happens. I then began to feel that he wasnt for the interest of me nor any other customer at this dealearship; its all about him making what he can and quickly moving on to someone else. After he paid me no attention the second I came back I then asked for a supervisor. A supervisor had my car looked at immediatley to find 2 tires were knooted up and the rotors were bad ! Now what type of CRAPPY service is this ? I just dont understand how could a dealership have someone of this nature were for them and dealing with the public ! Idealth with one of the auto mechanics and he was much more professional than Mr Rainer and hes not even on the sales floor. I think Mr. Rainer and the 2 young ladies in the cafe with the nasty attitudes should NOT be dealing with the public because their customer stinks. Thanks for taking the time to read this and hopefully someone will look into this. I have called several times and left different messages with finance and have yet to receive a call. Its just horrible service at this place ! More

Dealership refused to honor original Manufacturer extended service on faulty window regulator parts. This happened twice in a month period. The faulty window clips and regulator have been a source of extended service on faulty window regulator parts. This happened twice in a month period. The faulty window clips and regulator have been a source of problems for Jeep, to a point that coverage has been expanded through 2014. This extension has no mileage limits. The dealership informed me the window problem was the fault of an uncovered part which caused the same symptoms as faulty covered issues,Twice. I was told in each case the problem was not covered , before a mechanic even looked at the situation, the part at fault can not be determined without actually looking at the part. I was told if the dealership took the time to look at the culpruit, I would be charged if I choose to fix or not. This same situation, Jeep window regulator- clip issues, should be fixed. By the way, I am driving my 6 th Jeep over a 20 plus year period. Will not purchase another one, or any auto from this dealer. Dealership would not even pick up the phone and call 800 # to Jeep, in fact I attempted to 3-Way call with Dealership service people while I had Jeep Corp on the phone and dealership refused. Lastly, I asked for the damaged parts that were replaced, in both cases prior to any work being done, parts were never given to me. Easy to determine for me, faulty covered parts were the issue, and I was charged when the faulty covered parts failed, Twice. UPDATED; The dealership has been extremely responsive to this situation, responding to messages, researching the problem, and at present, directing me to the Service Manager. I do have a restored confidence in this Dealership. More

Hey David, Got the call last night from the Dodge peeps Hey David, Got the call last night from the Dodge peeps and you guys have nothing to worry about. You got a perfect score. Your salesmanship far exce Hey David, Got the call last night from the Dodge peeps and you guys have nothing to worry about. You got a perfect score. Your salesmanship far exceeds any other salesman that I have had the pleasure of doing business with. You listened to me, and helped me find the vehicle that I needed and that would work for me. Hopefully I can get as much good service out of this truck as I did my Durango. But in the meantime... when Johnny gets ready for a truck, he said he's coming back to see you! Thanks again for helping me find "Henry" my 1500 Hemi truck! P.S. Yes, I named my truck "Henry" and my Durango was just plain ole "Dango". Sincerely, Donna More

I purchased a new 2012 Dodge Ram from Joe Usry. They were very friendly and everyone there had a smile on their face. I got a good deal, but I was most impressed with their level of professionalism. They s very friendly and everyone there had a smile on their face. I got a good deal, but I was most impressed with their level of professionalism. They showed a genuine interest in me. The other store I went to who I will write a review on next did not listen to me, and they all looked so miserable to even have a job. It was just nice to finally buy a vehicle and have a good experience doing so. I applaud them for changing my expectations. More

This place treated me right and fair. I got a great deal on my trade in, and they offered me the new Jeep Wrangler at a great price! I was impressed with the whole process. I did most of my paperwork over on my trade in, and they offered me the new Jeep Wrangler at a great price! I was impressed with the whole process. I did most of my paperwork over the internet with their Internet Manager and he made it seemless. They did not have the Jeep I wanted in stock, but they went and got it for me at no charge, When I arrived to pick it up, it was as expected. More

I've only had one great buying experiance when it comes to vehicles, and it was when I purchased at Joe Usry. We were greeted quickly and got a quick response to all our questions. Joe treated us like fa to vehicles, and it was when I purchased at Joe Usry. We were greeted quickly and got a quick response to all our questions. Joe treated us like family, and that's the reason we chose to do business with his dealership. Great people, friendly staff, and an outstanding place to buy. Thanks Joe More

Great place to purchase a car! The sales staff and Managers are friendly and courteous. I have purchased two vehicles from North Jackson CJD and will continue to give them my business. Managers are friendly and courteous. I have purchased two vehicles from North Jackson CJD and will continue to give them my business. More