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Walt Massey Ford

Columbia, MS

Overview
Employees
Reviews
Vehicles
4.7
172 Reviews
Welcome to Walt Massey Ford in Columbia, MS — your preferred Ford dealer serving Columbia, Tylertown, Prentiss, Oak Grove, and surrounding areas. Located at 1494 Highway 98 East, our dealership is committed to providing you with the highest quality of customer service and a vast selection of new and used Ford vehicles. Whether you're looking for the latest Ford F-150, the versatile Ford Explorer, or the eco-friendly Ford Fusion Hybrid, we have a vehicle that suits your needs and budget. At Walt Massey Ford, we pride ourselves on our customer-first approach, ensuring a seamless and transparent buying experience. Our expert sales team is here to guide you through our inventory and assist you in finding the perfect vehicle. Our state-of-the-art service center, staffed by certified Ford technicians, offers everything from routine maintenance to more complex repairs, ensuring your vehicle performs optimally. Visit us today to experience why Walt Massey Ford is the go-to destination for all your automotive needs. Enjoy our competitive pricing, comprehensive financial solutions, and our ongoing commitment to customer care.
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1494 U.S. 98 East

Columbia, MS

39429

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Showing 172 reviews

June 03, 2026

Ashley was great at keeping me updated and making sure all of my questions were answered. The service visit went well and the mechanic(Grant) explained to me what was found and how the problem was resolve More

by mayates0
Recommend Dealer
Yes
Employees Worked With
Ashley McCraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley McCraw
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Jun 04, 2026 -

Walt Massey Ford responded

We’re so glad Ashley kept you updated and made sure your questions were answered. It’s great to hear Grant took the time to explain what was found and how the issue was resolved. We appreciate your feedback and are happy the service visit went well!

June 01, 2026

The service was staff friendly and kept me updated on the progress of my vehicle More

by Yelloboi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley McCraw
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2026 -

Walt Massey Ford responded

Thank you for your kind feedback! We’re glad to hear our service staff was friendly and kept you informed throughout the progress of your vehicle’s service. Clear communication and great customer care are very important to us. We truly appreciate your support and thank you for choosing us!

May 29, 2026

Work done faster than expected. Carried me and my daughter to the deck to wait and eat ice cream. Ashley is good at her job. Very informative and nice to everyone. More

by lynnRobbins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley McCraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley McCraw
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Jun 01, 2026 -

Walt Massey Ford responded

Thank you so much for your kind feedback! We’re thrilled to hear your service was completed faster than expected and that our team helped make the wait more enjoyable for you and your daughter. Going the extra mile for our customers is what we strive for every day. We’re especially glad Ashley made such a positive impression. Her professionalism, communication, and friendly attitude truly make a difference, and we’ll be sure to share your compliments with her. Thank you for your support and for choosing us!

May 25, 2026

Bent over backwards to help us. They were great in what customer service is supposed to be. More

by harrison9496
Recommend Dealer
Yes
Employees Worked With
Ashley McCraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley McCraw
Report | Print
May 26, 2026 -

Walt Massey Ford responded

Thank you so much for your kind words! We’re thrilled to hear our team went above and beyond to help you and provided the kind of customer service you deserve. We truly appreciate your support and are grateful for the opportunity to serve you!

May 06, 2026

Everyone is professional and very nice . i would recommend the dealership to everyone that i come in contact with . More

by angeliquemiles1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley McCraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Rutland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2026 -

Walt Massey Ford responded

Thank you so much for your kind words! We’re glad to hear our team provided a professional and friendly experience. Your recommendation means a lot to us, and we truly appreciate your support!

May 06, 2026

Technician was not professional plus, did not know exactly what was wrong with the vehicle More

by msscarlett4199
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Laird
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2026 -

Walt Massey Ford responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Ben Neubauer, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 731-1953.

May 04, 2026

The crew at Walt Massey Ford in Columbia always does an excellent job! Ashley is one of the best advisors. She is always friendly and works to get you taken care of quickly. I will always have my car servi More

by lyntaylor70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley McCraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2026 -

Walt Massey Ford responded

Ashley and the team will be glad to hear this. We’re happy they continue to provide friendly, efficient service and make each visit a great experience. We truly appreciate your loyalty and look forward to taking care of your vehicle again!

May 04, 2026

They were awesome as always! It was a pleasant experience as it always is! They always give awesome service as well as customer service. I would not recommend anyone else! More

by lyntaylor70
Recommend Dealer
Yes
Employees Worked With
Ashley McGraw
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May 05, 2026 -

Walt Massey Ford responded

We’re glad to hear every visit continues to be a pleasant experience. Providing great service and customer care is always the goal, and your continued recommendation means a lot to our team!

April 30, 2026

Erica Gary was so kind. She listened to what I needed done and asked if there was anything else. The wait time was super quick. I've never had a bad experience with Walt Mas More

by t.calandro
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Gary
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May 04, 2026 -

Walt Massey Ford responded

Thank you so much for your kind words! We’re thrilled to hear that Erica took great care of you and made your visit smooth and efficient. It means a lot to know you’ve consistently had positive experiences with our team. We truly appreciate your continued trust and support!

April 25, 2026

Anna was great! Couldn’t ask for better person to help get u into vehicle More

by gibsonkristie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anna Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2026 -

Walt Massey Ford responded

Thank you for sharing your experience. We’re glad to hear Anna was so helpful and made the process of getting into your vehicle a great one. We truly appreciate your trust and support!

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