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Walt Massey Ford - Service Center

Columbia, MS

4.5
51 Reviews
Call Service Center (769) 255-2094

51 Reviews of Walt Massey Ford - Service Center

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June 03, 2025

Was not able to fix my Problem and wanted to charge and outrageous amount to diagnose but still couldn’t tell me what was wrong More

by GMHADDOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Gary
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Walt Massey Ford responded

We’re sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we’d like to learn more so we can address your concerns. Please reach out to us directly so we can work to make things right.

June 02, 2025

Great experience thanks to all. Will highly recommend Walt Massey service to friends and family More

by dennon.dearman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Slagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennon Dearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Laird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Waltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Walt Massey Ford responded

We’re glad you had a great experience and appreciate your recommendation. Thanks for trusting us with your vehicle—we look forward to seeing you again!

June 02, 2025

Overcharged for checking out and quote was over twice what other places charge. My tailgate didn't work when I got it back. More

by sara_aaron2007
Recommend Dealer
No
Employees Worked With
Erica Gary
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Gary
Report | Print
Jun 02, 2025 -

Walt Massey Ford responded

We’re sorry to hear about your experience and appreciate you sharing your concerns. Our goal is to provide fair, quality service, and we’d like the opportunity to review your visit and address the issues with your tailgate. Please reach out to us directly so we can work to make this right.

May 22, 2025

Ms Erica Gary went above and beyond to get me taken care of The shop and mechanics are slow and do not get in a hurry Walt Massey needs to hire some more help in the shop area More

by swb0912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Walt Massey Ford responded

We’re so glad Erica provided outstanding service and made sure you were taken care of—she truly goes the extra mile. We appreciate your feedback about the shop and understand how important timely service is. Your input helps us improve, and we’ll be sure to take it into consideration.

May 16, 2025

They keep me informed very friendly 😊 very personable and I appreciate the explanation of the service More

by Flowerpower 707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2025 -

Walt Massey Ford responded

We’re happy to hear you felt informed and well taken care of during your visit. Our team works hard to make sure everything is clear and comfortable for our customers. Thanks for choosing us!

May 10, 2025

Customer service was VERY professional , courteous, and friendly. We felt very comfortable there. We will be happy to recommend them. More

by Simple man Ranch Freebird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maylyn Lugones 10 stars
Report | Print
May 13, 2025 -

Walt Massey Ford responded

We’re thrilled to hear you felt comfortable and well taken care of during your visit. Thank you for your kind words and for recommending us—it means a lot!

May 09, 2025

They did a good job servicing my truck. I will use them again and again. More

by wepiercejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Douglas, Nick Losito
Report | Print
May 13, 2025 -

Walt Massey Ford responded

We’re glad to hear your truck was well taken care of! Thanks for the trust—you can count on us anytime.

May 07, 2025

Great staff, they did a great job on my vehicle! Thank you for your help! More

by Nathanmckenzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennon Dearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Laird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Waltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Walt Massey Ford responded

We’re glad to hear our team took great care of your vehicle! Thanks so much for the kind words and for letting us help you out.

May 02, 2025

So far this dealership is a good fit for me. They installed a new transmission in my 2020 Ford Explorer and it's running like a new vehicle. More

by Holmessheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Trotter
Report | Print
May 07, 2025 -

Walt Massey Ford responded

We’re glad to hear your Explorer is running like new again! It’s great to know we’ve been a good fit for you so far, and we appreciate you giving us the opportunity to take care of your vehicle.

May 01, 2025

Very efficient and friendly service. They were able to accomodate our ford e350 class c rv on short notice for diagnosis of wrench warning light on dash. Would highly recommend. More

by boogp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Gary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Creel
Report | Print
May 02, 2025 -

Walt Massey Ford responded

We’re glad we could assist with your Ford E350 RV on short notice and get you taken care of quickly! Thanks for the recommendation—it means a lot to our team!

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