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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,011 Reviews

3,011 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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September 30, 2019

Even though this dealership is somewhat far from from home but i always take my SUV Mercedes diesel to them for servicing and any repairs. I trust their work. Thanks David Greene for the awesome work More

by Albert Ceron
Recommend Dealer
Yes
Employees Worked With
David Greene
Oct 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Albert, Thank you so much for your wonderful review! We are honored by your willingness to go the extra distance to work with us, and we are overjoyed that the quality of our service never fails to meet your satisfaction. We appreciate your kind words and your confidence in our efforts, and we look forward to continue serving you and your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 30, 2019

Had a pleasant service with Austin Schneider. Got new tires, quick wash, and was back on the road in a timely manner. Staff is really nice and friendly as always. More

by Nessness
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Oct 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Ness, Thank you so much for your 5-star review! It is our pleasure to serve you, and we are overjoyed that we could get your vehicular needs taken care of efficiently! Please let us know how we may be of further assistance to you in the future, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 30, 2019

Austin always helps me out with any of my issues, Best at what he does. Thank you, got me in and out with my tire change ! Thank you once again! More

by Leoo93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Oct 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Leo, Thank you for leaving Austin this excellent review! We are pleased that he could consistently be of great assistance to you, and it is a pleasure to know that your recent experience working with him was 5-stars all-around. We appreciate your business and look forward to working with you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 30, 2019

Exceptional service. Outrageous prices for labor but a Mercedes is a Mercedes. I was advised on why my vehicle needed and quoted instantly. The video was detailed and showed me the issues my vehicle had. More

by jfeliix
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2019

Go to Guy I have purchased several cars from Walter's Mercedes-Benz in Riverside. While I feel completely comfortable using anyone in their service department, More

by Ron F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Oct 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Ron, Thank you so much for leaving Austin this amazing review! It is wonderful to know that he has your confidence, and that he continuously offers you the quality and reliable service that you so much deserve. Your safety and satisfaction are our utmost priorities, and we will be sure to continue providing you and your vehicle with our best care in the future. Feel free to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 30, 2019

Awesome! Recently had my service performed, I was told it was going to take about 3 hours but thanks to my rep I was able to get a loaner and picked up later t More

by Paulmorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Paul, Thank you so much for your 5-star review! We are so glad that we had the opportunity to serve you, and we are happy to hear that Joseph ensured that you were well taken care of throughout the process. It is our goal to make our customers' experiences as seamless as possible, and we will be sure to do so again the next time you join us for automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 30, 2019

Thank you Joe! Every time I come in for service it’s always done fast and efficiently, the car washes have also improved. Thank you Walters team, couldn’t be any happier! More

by Julian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2019 -

Walter's Mercedes-Benz of Riverside responded

Julian, Quality and efficient service is what we aim for, and we are thrilled that Joe's service continues to meet your expectations! We greatly appreciate your business, and we look forward to continuing to offer you the same 5-star service in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 29, 2019

Excellent Experience Though this dealership is somewhat far from from home but i always take my S550 to them for servicing and any repairs. I trust their work. Thanks Kuld More

by Kuldip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Kuldip, Thank you so much for your wonderful review! We are honored by your willingness to go the extra distance to work with us, and we are overjoyed that the quality of our service consistently meets your satisfaction. Please let us know how we may be of further assistance to you in the future, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 28, 2019

My experience at this center Excellent service Cordial and compassionate people. Efficient service agent. Organized work. An appointment was made by a phone, and every thing More

by Samir Johna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Sep 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Samir, Thank you so much for your excellent review! Providing thorough and efficient service is so important to us, and we are so proud to have earned your 5-star rating all-around! We appreciate your kind words and will be sure to continue providing you with the same quality service in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

September 27, 2019

Friendly and efficient service Met by a smiling face asking me how my day was going. Very busy that morning so maybe a sign of the quality of the shop. My service advisor was busy s More

by mikef
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Sep 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Mike, It is our goal to make our customers' experiences as pleasant as possible, and we are happy to hear that Brandon and the team ensured that you were well taken care of throughout the entirety of your visit. If you have any further questions or concerns, please do not hesitate to let us know. We look forward to an opportunity to work with you again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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