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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,011 Reviews

3,011 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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August 29, 2019

Me Austin was great help to me , he answered all my question Walters Mercedes, very fast service , they got me in and out in no time , I will refer my friends to Walters , Austin was great help , he also told ab More

by Maddy22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt, Austin Schneider
Aug 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Maddy, Your safety and satisfaction are our priorities, and we are delighted to know that Austin took thorough care of you and your vehicular concerns throughout your recent visit. Efficiency is what we aim for, and we look forward to continuing to provide you with the same quality service in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 29, 2019

New Tire Hit a curb and cut the rear tire on our E350. Austin Schneider was great in assisting me with warranty information and getting a new tire. More

by rseevers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Aug 30, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this 5-star review! We are so pleased that Austin could swiftly get your tire issue resolved. Please drive safely, and don't hesitate to let us know if there is anything more that we may help you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 27, 2019

Excellent treatment Brandon Monaco was very helpful ,explained everything and made me feel confident and comfortable with the repairs that the car needed. My son has bee More

by Ricardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Aug 27, 2019 -

Walter's Mercedes-Benz of Riverside responded

Ricardo, Thank you so much for leaving us this wonderful review! Our customers' safety and satisfaction are our priorities, and we are so delighted that our service met your and your son's satisfactions. We are honored by your kind remarks, and we hope to continue serving you and your automotive needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 19, 2019

Great MBZ service I took my automobile in for periodic maintenance service and my advisor, Joseph Loera was very good in every facet of his job. He was very courteous, More

by Jet11joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Joseph and our dealership this kind recommendation! Providing quality service is so important to us, and we are delighted to know that Joseph resolved each of automotive concerns- effectively. We wish you safe travels and look forward to working with you again the next time your vehicle is ready for service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 19, 2019

Service Review Brandon has always done a great job when I have visited. What I have concerns with is the fact that I can have the same performance performed near my More

by Jackie Gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Monaco
August 19, 2019

Their Business is Cars Then People I have purchased from this dealership group as well as had continuous servicing for both cars.over time. I know them, how they think and operate. The More

by Brooklyn Richie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The girls in rental car department and hostess who greets...please take a well-earned bow
Aug 20, 2019 -

Walter's Mercedes-Benz of Riverside responded

Brooklyn, Thank you so much for your amazing review! We are so honored to have your loyalty, and we are thrilled that your recent visit to our service center exceeded your expectations. It is our utmost priority to maintain your safety and satisfaction, and we will certainly continue to provide you and your vehicle with our best care in the future. Thank you so much for confiding in our dealership for each of your sales and automotive service needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 17, 2019

Above and beyond service! Joseph Loera went above and beyond with taking care of my car and my vacation plans! My car broke down right before I was to drive 425 miles one way t More

by Casamariposa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this amazing review! Your satisfaction is so important to us, and we are overjoyed that Joseph could ensure that your vehicular issue did not interfere with your vacation plans! We are proud to have your loyalty, and we will continue to go above and beyond to serve you and your vehicular needs in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 16, 2019

Torn leather seat JR Rodriguez is one of the many reasons I continue to return to Walter’s Mercedes Riverside. The seat was not only repaired, but replaced. Because I More

by Numberonetwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Wagner
Aug 19, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your wonderful review! It is our goal to make our customers' experiences as seamless as possible, and we are so pleased that JR consistently ensures that your vehicle is taken care of- with quality and efficiency. It is our pleasure to serve you, and we will be sure to continue providing you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 15, 2019

Great People, Great Service! Walter's Mercedes Service Department is the best we have taken our vehicle to. Adam Garcia was absolutely fantastic, kept us informed and updated. He More

by SpaceMonkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Aug 16, 2019 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for leaving us this very kind review! Providing thorough and transparent service is so important to us, and we are proud that you found our efforts to be so exceptional. It is an honor to have earned your confidence, and we look forward to continuing to provide you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

August 12, 2019

Wonderful Between our salesman Peter to Cody Burt the service writer oh and George the TECH, made us feel like we were in good hands . And we were, the small p More

by whitney90706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George the TECH, Peter Tecson, Cody Burt
Aug 13, 2019 -

Walter's Mercedes-Benz of Riverside responded

Whitney, Your safety and satisfaction are our utmost priorities, and we are overjoyed that our team could get your vehicular concerns effectively resolved. We are so proud to have earned your confidence, and we look forward to continuing to provide you and your vehicle with our best care in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Ray Burke - General Manager

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