Walter's Mercedes-Benz of Riverside - Service Center

Fixing air conditioner problem on ML500. I brought my ML500 to the service department 3 times in the last couple of weeks to fix my car's air conditioner problem (it's blowing hot air instea I brought my ML500 to the service department 3 times in the last couple of weeks to fix my car's air conditioner problem (it's blowing hot air instead of cold). First time this happened to me and I am greatly disappointed. Walter's usually do a better job than this. I should know, I have been a customer since 1997. I still have to pick up my car sometime this week and hopefully the problem is solved. Of course, I will be charged for the same problem again. Unfair! More

Quality Service Walters MBZ has provided excellent quality care and service to my vehicles over the past 20 yrs. David Greene thank you for your expertise regarding Walters MBZ has provided excellent quality care and service to my vehicles over the past 20 yrs. David Greene thank you for your expertise regarding care of my car. Truly appreciate how the loan car service is available and expedited whenever I bring my car in for service. David thanks again for the quality customer service you always provide!! More

Thank you David . I needed service on my car and as always David was amazing! I was having issues with my seat adjusting. David ensured that it was fixed qui . I needed service on my car and as always David was amazing! I was having issues with my seat adjusting. David ensured that it was fixed quickly and at the best price. He communicated to me through out the day and ensured that I was aware of the repair and cost. I appreciate that David always goes above and beyond to ensure his customers have a great experience. If you have any service needs , see David! More

Great customer service I had the best customer service on the day I took my car to be serviced to the Walter's Mercedes dealer all the staff were wonderful and courteous bu I had the best customer service on the day I took my car to be serviced to the Walter's Mercedes dealer all the staff were wonderful and courteous but specifically David Green the one that took care of our service was very customer service oriented and very thoughtful and explaining the process was able to respond and follow up quickly I also was able to reach him but anytime I need it and update my car was in good hands and I really appreciate it and I'll wait to David Green Mays Kakish E350 Mercedes More

20,000 mile service I went in for my 20,000 mile/2 year service. the experience was very pleasant and easy. David Greene checked me in, answered all my questions, got m I went in for my 20,000 mile/2 year service. the experience was very pleasant and easy. David Greene checked me in, answered all my questions, got me set up with a loaner and had the "tire man" give me an estimate on a new set of tires. My car was serviced, outfitted with a set of rear tires and David kept me appraised of all that was going on. Ever since buying my car from your salesman, Rick Akigbe, every experience from buying my car, getting it washed and now serviced has always been a pleasurable and professional experience. I would highly recommend the Walter's dealership to anyone. More

Friendly Customer Service Cody had great customer service. He kept me up to date with how my car was coming along and explained everything about the work being done to my car. Cody had great customer service. He kept me up to date with how my car was coming along and explained everything about the work being done to my car. He was very professional and helpful. More

Great Experience David Greene provided a great first service to our new Mercedes GL. I would highly recommend him and his team for any Mercedes vehicle service. David Greene provided a great first service to our new Mercedes GL. I would highly recommend him and his team for any Mercedes vehicle service. More

Great Experience! I first came to Walter's trying to resolve the 2nd set of keys to the RV that were not programed. Even though I purchased the RV elsewhere, they took I first came to Walter's trying to resolve the 2nd set of keys to the RV that were not programed. Even though I purchased the RV elsewhere, they took care of the problem and then showed me a barely used Smartcar that I could tow behind the RV. It only had 6,200 miles and still smelled like a new car. I bought the Smartcar and have come back to Walter's ever since. They are professional, courteous, always check if there is a recall and get me in and out in a reasonable time. I drive the RV in towing the car and get both their annual check ups at the same time. The facility is clean, including the restrooms. I enjoy the muffins, cookies and water that are always available. At the end of the service appointment both my vehicles are returned in a well running condition and everything the service tech told me it would cost is the cost or slightly lower when I go to pay the bill. My most recent appointment was handled by David Greene. He did a great job. Got all my questions answered, handled the paperwork and got both vehicles (RV towing a Smartcar) serviced promptly. Job well done! More

Awesome Servuce David has been a wonderful service advisor. Very connecting and seeks to provide outstanding customer service. He is timely and reachable while waitin David has been a wonderful service advisor. Very connecting and seeks to provide outstanding customer service. He is timely and reachable while waiting for feedback on my car. More

Check engine light Winnebago Sprinter Got a check engine light while on a camping trip. Called on the way home and made an appointment for the next day. I told my fellow RV friends that t Got a check engine light while on a camping trip. Called on the way home and made an appointment for the next day. I told my fellow RV friends that they would probably have it fixed while I waited. They did and that is why we have been with Walters Mercedes since 1990. We have always been treated well and thank all of the members of the Walters team. More