Warren Henry INFINITI

From the second I walked into the door at Warren Henry Infiniti, I immediately had a feeling of warmth, which is not what most people can say when they walk into a car dealership, especially being a singl Infiniti, I immediately had a feeling of warmth, which is not what most people can say when they walk into a car dealership, especially being a single woman. I was warmly greeted immediately with a smile by a single staff member, Larry Zinn, and offered a beverage. I loved the personal touch of only being greeted by one person and not having a bunch of sales sharks standing by the door to attack you. The dealership was immaculately clean and there wasn’t any clutter or unnecessary promotional items around the showroom. The sales staff genuinely listened to my needs as far as a vehicle make, model, color, lease options and pricing. I never felt pressured to deviate from my plan or had a feeling that the sales staff was steering me otherwise. For the first time in my life, I didn’t feel like I was being treated differently because I was a single woman in a car dealership! I always felt in control and that I was making the best decision based on my needs, not the sales staff or their company sales incentives. During the test drive, Tunch was extremely knowledgeable about all of the different Infini cars, features, packages, upgrades, and competitor vehicles that I was considering. As a person who has been in many accidents, Tunch took extra time to go over all of the important safety features with me and I never felt like there was a question I couldn’t ask him or that I was wasting his time. While I was in the negotiation process, Larry was asking me every question possible to make sure that I was getting any rebates or other promotions that I qualified for. This made me feel confident that I was getting the best price possible. This is the first time where I didn’t have to do my research ahead of time and be on top of the staff to make sure I was getting the best possible promotions and rebates. How refreshing?! I never felt like I was being up sold, asked to spend money outside my means, or add any packages or features that were unnecessary for me. This gave me the confidence that I was getting the best possible car to fit my needs at the best possible price. During my lease signing, Saqib was very thorough going through the contract and making sure I clearly understood and completely comprehended my contract before signing it. I never felt rushed through the process or pressured to sign something I wasn’t 110% confident I knew everything about. Between Larry, Tunch, and Saqib, this was the most stress-free and easy lease process I have ever gone through. It was an absolute delight to work with these individuals. I was given exceptional service from beginning to end of the transaction. I would highly recommend Warren Henry Infiniti to anyone and especially to women who are sick and tired of being treated differently at car dealerships because they are a woman! This is my first car from Warren Henry Infiniti and I look forward to my continued relationship with the Warren Henry dealerships and becoming a Warren Henry customer for life. More

Our leasing experience was a great one! Juan was very helpful; he answered all our questions and very patient. Saqib was very knowledgeable, friendly and efficient! Overall we got superb service!! I w helpful; he answered all our questions and very patient. Saqib was very knowledgeable, friendly and efficient! Overall we got superb service!! I will definitely recommend Warren Henry to everyone interested in leasing or financing. Thanks guys!! More

Wonderful experience. EVERYONE was friendly and welcoming without being overbearing. The staff and in particular, Giovanna (Sales Person), Ismet (Sales Manager)and Saqib (Finance Manager) were terrific. They without being overbearing. The staff and in particular, Giovanna (Sales Person), Ismet (Sales Manager)and Saqib (Finance Manager) were terrific. They went out of of their way to make my experience as positive as possible. After the sale was complete, Giovanna made sure I understood everything in my car and was extremely patient in doing so. Overall, a very positive experience and HIGHLY recommended. More

In December 2011, I purchase an FX35 2012 from Warren Henry Infiniti dealership, it was a wonderful experience. The customer service was excellent, everybody was very friendly, professional and making su Henry Infiniti dealership, it was a wonderful experience. The customer service was excellent, everybody was very friendly, professional and making sure that I as a customer was happy. The sales manager Ismet is such a courteous, professional, genuine person whose goal truly is to make every customer happy. His focus is truly customer satisfaction for he made every effort possible in making me have the car of my dream. Yolanda and Geovanny you guys are the best! you went above and beyond in getting my old car towed to my house and getting me the best interest rate in financing. Thank you guys for your kindness, patience, and diligence. I would strongly recommend this dealership above all others for i have gone to some of them prior to Warren Henry's, the experience was not positive. I urge you to visit their dealership and meet their manager Ismet and you will understand why you would not walk away without the car of your dream and a smile on your face. Ismet Thank you for making my dream come true Marie JL, NMB More

Exceptional customer service and meeting our needs with ease and satisfaction for a second time in a row since the last 2,5 years! Great team work performed by the sales manager and the sales consultant. T ease and satisfaction for a second time in a row since the last 2,5 years! Great team work performed by the sales manager and the sales consultant. They could not have been more professional, pleasant and helpful. No problem deal and we left the dealer with a great car! Nice, nice, nice!!! Thank you to Giovanna and Ismet! Our son (5,5 years old ) says we have the coolest car ever, and we know it is because we got the coolest sales consultant and the coolest sales manager! Thank you again! More

I have completed my 3rd service already and all my experiences have been good ones. From the service porter to the service manager everyone was very attentive and helpful. I look forward to the contin experiences have been good ones. From the service porter to the service manager everyone was very attentive and helpful. I look forward to the continued quality service. More

Bought my car here in July 2010. Service department sucks! Interior top was rattling and they left grease on the seats, and greasy fingerprint marks on the white headliner. Second time I brought it the sucks! Interior top was rattling and they left grease on the seats, and greasy fingerprint marks on the white headliner. Second time I brought it there for the 2nd free oil change they left me sitting there for 30 minutes on 2 separate days past my appointment time. When you call the service line to make an appointment which is a third party they dont send the info to the dealer. I avoided them for a long time but finally went back the other day to get the oil change and request scratch repair. They told me over the phone it was $130 for the scratches and I said ok. Car greasy again. After I signed the bill and drove to work. I noticed they didnt fix one scratch. They put a big round scratch around the old ones.Their excuse was the service advisor wrote dents and not scratches on the invoice. Then they wanted $425 to fix the scratches. They denied making the new scratch. What a bunch of a......s! More

From the moment I walked in to the time I walked out with my new car I felt like a member of the family. Great price, product and service. my new car I felt like a member of the family. Great price, product and service. More

I have had issues with the service department which have now been resolved in a timely fashion. I Have not had a bad experience since. now been resolved in a timely fashion. I Have not had a bad experience since. More