Warren Henry Jaguar/ Land Rover North Dade

Best experience ever buying a new car! Bernard made the difference. Very professional, knowlegeable and guided us throughout the buying experience like no one before. Would recommend Ber Bernard made the difference. Very professional, knowlegeable and guided us throughout the buying experience like no one before. Would recommend Bernard and Warren dealership to anyone who wants to have a great buying experience. More

Poor Service I recently scheduled a routine maintenance appointment for a Saturday. I arrived on-time and had to stand by my car waiting for someone to check me. I recently scheduled a routine maintenance appointment for a Saturday. I arrived on-time and had to stand by my car waiting for someone to check me. Eventually an employee told me to go sit in the lounge because check-in's were backed up. After sitting in the waiting area for half an hour (I was told the entire appointment would only take 1.5 hours) with still no check-in the guy next to me says he goth there at 8:00 for a battery change and 3 hours later still no word on his car! I could see where this was going. I walked out to retrieve my car (still sitting in the same spot) and a gentleman asked me why I was leaving. He told me they were "short staffed" for the holiday weekend. I asked him why they had scheduled my appointment 2 days earlier if they knew they didn't have sufficient staff? He had no answer. The last time I had my car in for service prior to a 1,500 trip they forgot a couple of my tire lug nuts! At least they expedited delivery of replacements to where I was visiting. Iv'e used Lexus, Mercedes and Ferrari service departments and they are almost universally excellent. Two days after the holiday weekend I went on the Warren Henry web site and filled in a form explaining the poor service I had received. Almost a week later...crickets. Very disappointing. The Range Rover vehicle itself has been fantastic. I'm not sure I will purchase another based on my experience. More

Great Experience The excitement of getting a new car can make anyone a bit anxious, especially when waiting eagerly for the arrival of your new dream car. I must admit The excitement of getting a new car can make anyone a bit anxious, especially when waiting eagerly for the arrival of your new dream car. I must admit, I was extremely anxious to jump in my new ride. I was very happy to know that the staff at Land Rover North Dade understood my anxious excitement. They were very helpful, and kept me well informed about the arrival status. I would highly recommend them! Bernard found me my perfect car, and I couldn't be happier! More

Impressive Service! I am delighted with my experience at Warren Henry Jaguar North Dade. Bernard was excellent in assisting me through the purchase of a Jaguar. He was I am delighted with my experience at Warren Henry Jaguar North Dade. Bernard was excellent in assisting me through the purchase of a Jaguar. He was friendly and extremely professional which made for a smooth process. It was actually enjoyable. Bernard’s quality of service and attention to detail was most impressive. Even after my purchase I continue to receive the same great service. Everyone at Warren Henry has been a pleasure to deal with. I could not be happier with the level of service and my Jaguar. Thank You! Anthony Williams More

HONEST, SINCERE, GENUINE Having the experience dealing with the top 3 high end delaerships in South Florida, there is no other sales executive like Damir. His genuine concern Having the experience dealing with the top 3 high end delaerships in South Florida, there is no other sales executive like Damir. His genuine concern is to make the customer happy and put them in a vehicle that best suite there needs. Selling a car is last on his agenda. First is to make the customer feel warm welcome, develop trust and put them in a car that best fits their needs. You dont find this anymore!!! I have been his customer for 10 years. More

World Class Sales and Service! My experiences at Land Rover North Dade have been fantastic. The service writers are attentive, professional, and cordial, and always do their best to My experiences at Land Rover North Dade have been fantastic. The service writers are attentive, professional, and cordial, and always do their best to make sure the vehicle's service is done well and in a timely fashion. My most recent service was not "scheduled" and my salesman, Damir Gonzalez, and my service writer, David Morales, worked together to quickly get my car into the shop and me in a loaner . Throughout the next several days and until my vehicle was repaired, I was kept totally informed regarding the repairs needed, the parts on order, and the progress of the service. Of note, I have owned and (dealer) serviced other high-end vehicles, including Mercedes and Lexus, as well as another Land Rover that was purchased and serviced at another South Florida dealership several years ago, but in my opinion, for sales and service, Land Rover North Dade trumps them all. More

Stand behind the name New to Jaguar, my experience in service has thankfully been limited. In that period however, it has been made clear that WH are folks who stand behin New to Jaguar, my experience in service has thankfully been limited. In that period however, it has been made clear that WH are folks who stand behind their name. Before meeting David Angulo and his service associate, Randy, we had far-less enthusiastic - less effective support offered to us from another dealership service department. WH's commitment to whomever brings their vehicle for service has won the client. We are service and sales-comitted to this dealership now :-) More

The Backbone of the Greatest Service Department! Nestor Alvarez is the reason why Warren Henry Land Rover North Dade has the best service department in Florida. I've been coming to this dealership f Nestor Alvarez is the reason why Warren Henry Land Rover North Dade has the best service department in Florida. I've been coming to this dealership for 9 years. I'm always greeted by Nestor when he sees me...and I'm always asked is everything OK? He his a genuine person.....and makes me feel like I'm part of the Land Rover family at Warren Henry North Dade. I can see he really cares about how his customers well being.... and about their service experience at his shop. I've observed his leadership abilities many a time....and rest assured....his shop runs like a well oil machined because he expects his employees to perform at their highest level.... so as to provide great service...which is a reflection of him. The bottom line....Nestor makes sure you leave his shop with a smile on your face...because he wants you to be a happy and satisfied customer at every instance! More

Im Never Let Down This is the 2nd Range Rover that I've owned in the last 8 years and every time I have to get it serviced theirs only one person that I have in mind to This is the 2nd Range Rover that I've owned in the last 8 years and every time I have to get it serviced theirs only one person that I have in mind to get me back on the road again fast. Neville Braganza... I can call him anytime to answer any questions and get me booked so as soon as I reach the dealership, hes already waiting to greet me with a smile and get the paperwork taken care of. Weather if i need a loaner or just waiting I know that I can count on him and his team to get me out of there fast. Personally I've been to many dealerships and most of them just run out to get you to buy a care while service dept drinks coffee and relaxes to waste time. Not here that is for sure. I will keep buying Range Rovers and getting them serviced here as long as they keep this chemistry going which is undeniably dependable, and time saving. The best part here is that they all know you like if you were part of the family. I give the customer service 5 stars and two thumbs up. Keep it up guys :) More

GREAT SERVICE DEPT I OWN TWO LAND ROVERS THAT I SERVICE WITH JENNIFER FARRELL, SHE ALWAYS GIVES ME GREAT SERVICE, ALONG WITH NESTOR ALVAREZ THE SERVICE DIRECTOR, FOUND O I OWN TWO LAND ROVERS THAT I SERVICE WITH JENNIFER FARRELL, SHE ALWAYS GIVES ME GREAT SERVICE, ALONG WITH NESTOR ALVAREZ THE SERVICE DIRECTOR, FOUND OUT THEY HAVE SUNDAY HOURS NOW WHICH IS GREAT FOR ME BECAUSE I RUN A BUSINESS AND ITS HARD FOR ME TO GET OUT, THEY HAVE ALWAY BEEN VERY ACCOMMODATING WHEN IT COMES TO GETTING ME IN RIGHT AWAY, I RECOMMEND THIS DEALER TO ANYONE WHO NEEDS SERVICE ON THEIR LAND ROVERS, I HAVE DEALT WITH OTHER SERVICE CONSULTANTS THERE AND THEY ARE ALL EASY TO DEAL WITH. More