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Warren Midtown Motors
Warren, PA
1,344 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,344 Reviews of Warren Midtown Motors
December 14, 2018
Courtesy shuttle service I requested the courtesy shuttle pick me up from work at 4:30 p.m. sharp. I was assured by the morning driver who dropped me off at work at 8:00 a.m. I requested the courtesy shuttle pick me up from work at 4:30 p.m. sharp. I was assured by the morning driver who dropped me off at work at 8:00 a.m. that they would find me and not to worry. (Even though he tried taking me to Family Services when I said I needed to go to Human Services) Needless to say when I exited my worksite at 4:30 p.m., the shuttle was no where to be seen. My first phone call to the service department informed me that the driver would be there any second because he had already left the dealership coming to get me. I waited another 2-3 minutes with rain and snow coming down on me. I called the dealership again. They said that they would contact the shuttle driver. I had just got back inside my worksite to avoid getting further wet when my phone rang and it was the shuttle driver. He had no idea where my work site was located (even though my work site has purchased 21 vehicles from this dealership in the last few years). I tried to give directions in order to get him turned in right direction. At 4:40 p.m., he pulled in apologizing for the delay. I informed him that this was the first time I had requested the shuttle to pick me after work and it would also be the last time. When I arrived at the service department, I was greeted with a $48 service bill. I again had to remind the service person, that I had free maintenance as agreed upon when I purchased the vehicle. I reminded him also that this was the second time they have tried to stick me with the bill. He gave some kind of explanation that the computer prints 'free maintenance' so small on the invoices, that if they aren't looking for it, then it goes unnoticed. I find that odd, when I had my previous vehicle at their competitor's dealership, I was never given a bill once. They knew it was all paid for in advance as per the maintenance agreement when the car was purchased. More
by zorin
Verified CustomerEmployees Worked With
Rob Larson , Josh Herzog
December 13, 2018
Warren Midtown Motors Gets Top Rating Just walking into the Service Center you know your vehicle will be professionally cared for and the customer treated with the highest level of respect Just walking into the Service Center you know your vehicle will be professionally cared for and the customer treated with the highest level of respect. These folks keep me coming back with my fleet of vehicles. More
by darrel.christian3
Employees Worked With
Randy Carlson , Julie Fisher , Rob Larson , Aaron Lyon, Josh Herzog
December 11, 2018
Disappointing I called and made an appointment, taking the vehicle up the night before (because I had to work). When I called to check on the status of the vehicle I called and made an appointment, taking the vehicle up the night before (because I had to work). When I called to check on the status of the vehicle, they hadn't looked at it yet (4 pm and the appt was for 11 am). They kept the vehicle overnight and when I called the next day at 1 pm, they still hadn't looked at the cooling system yet. I had to call back at 4 pm and found they had looked at the cooling system and it was fine; however, they also "checked the brakes, tires and 'all points" (which I didn't ask them to) and then had the nerve to charge me for the amount of time it took for them to check everything on top of the cooling system. I was very disappointed in my service this time. More
by mterwilliger
Employees Worked With
Julie Fisher
December 10, 2018
Curtious, friendly service second to none; Staff listens carefully to customer in an effort to target his or her particular need in terms of vehicle maintenance and repair. They always keep my Staff listens carefully to customer in an effort to target his or her particular need in terms of vehicle maintenance and repair. They always keep my Ford running at peak performance. In the rare event of a recall repair issue, the service is targeted, completely and efficiently. My confidence in the maintenance / repair staff couldn't be better. More
by J.P.H.
Employees Worked With
Randy Carlson , Julie Fisher , Vic Valone , Aaron Lyon
December 10, 2018
All around good experience Salesman Jason followed thru on everything he committed to, which was critical since we were traveling about 2.5 hours. More potential customers than Salesman Jason followed thru on everything he committed to, which was critical since we were traveling about 2.5 hours. More potential customers than sales staff when we were there, but Jason continued to be friendly, communicative, and professional despite a tough situation. He knew the product well, and went the extra mile to help my wife with some technical questions. Great price on the car, and all the indicators for wear and tear were positive. The dealership went the extra mile to respond and return our garage door opener that we accidentally left in our old vehicle. More
by DatsunZguy
Employees Worked With
Kevin Cobb , Jason Rushing
December 10, 2018
Secure feeling I give Warren Midtown Motors a 5 star rating because when I leave the service center I feel very secure driving my vehicle. The service advisors grea I give Warren Midtown Motors a 5 star rating because when I leave the service center I feel very secure driving my vehicle. The service advisors great people. They explain the service completed, recommend any additional work the vehiclele may need immediately or in the near future. The mechanics always do a great job. Every one is very friendly. The fresh baked cookies are terrific! More
by joeb11
Employees Worked With
Julie Fisher , Rob Larson , Aaron Lyon, Josh Herzog
December 10, 2018
Great service as always Service done in a timely manner. Is explained when done what was checked and if it was ok. always friendly and willing to answer any questions Service done in a timely manner. Is explained when done what was checked and if it was ok. always friendly and willing to answer any questions More
by nymimi
Employees Worked With
Julie Fisher
December 06, 2018
Dealership I trust. Easy to work with and very helpful. Took the worrys out of buying a vehicle. Would recommend them to everyone. Future dealership with this family. Easy to work with and very helpful. Took the worrys out of buying a vehicle. Would recommend them to everyone. Future dealership with this family. More
by grizzstevens
Employees Worked With
Scott Fisher , Kevin Cobb
December 05, 2018
F350 6000 mi oil change and service Pleasant service staff, free coffe, cookies and wifi in waiting area. I was there approx 1.5 hrs. They also offer shuttle service to local ox stores i Pleasant service staff, free coffe, cookies and wifi in waiting area. I was there approx 1.5 hrs. They also offer shuttle service to local ox stores if desired but you have to request it. More
by rockydoc943
Employees Worked With
Randy Carlson , Julie Fisher , Aaron Lyon
December 05, 2018
Excellent Tyler was great, he was very helpful and assisted on buiding the vehicle I wanted. Kevin walked me thru the financing and extended warranty informatio Tyler was great, he was very helpful and assisted on buiding the vehicle I wanted. Kevin walked me thru the financing and extended warranty information making it easy to choose a plan. I would definately recommend. More
by mm
Employees Worked With
Kevin Cobb , Tyler Maeder
