Warren Midtown Motors

New vehicle purchase My husband and I are retired and he has had problems getting in and out of our Ford Fusion. It is a great vehicle, but as we are getting older we wer My husband and I are retired and he has had problems getting in and out of our Ford Fusion. It is a great vehicle, but as we are getting older we were looking for a vehicle that is easier to get in and out of. We received a flyer in the mail and noticed that they had a C-Max hybrid on sale that looked like it was perfect for our needs. I was interested in the C-Max, my husband was concerned about the battery. The sales person (Mike Short) assured us that because this was a hybrid, the battery did not need to be plugged because it was charged by the engine. We took it for a test drive and were amazed at the pick-up this vehicle has. The salesman (Mike) was very informative. If he didn't know the answer to our questions right off, he researched and found the answer. He filled out the paperwork and came up with a deal that was exactly what we were looking for! We know from previous experience that purchasing a new vehicle is a lengthy process, however, Mike made the experience pleasant and even enjoyable. The finance person ( Mike Curren), was as knowledgeable about his job and was quick in informing us of all warranty options and recommendations, and then getting the proper paperwork printed to have us sign. While Mike Short was going over some of the cars details, my husband noticed that the inspection would expire in a few weeks. Being the end of the day, they asked me to bring it back the next morning. I took it in and they got it inspected. All over, it was an excellent experience! Thanks to everyone that we dealt with! More

First scheduled maint on my Edge Purchased a 2015 Edge from Midtown last year and just had it in for it's first oil change. Called to make an appointment expecting a couple week wait Purchased a 2015 Edge from Midtown last year and just had it in for it's first oil change. Called to make an appointment expecting a couple week wait since I have a limited time frame when I could come due to work but got scheduled in only 2 days. Staff was professional and friendly. Service was completed exactly on time. And I really liked them washing my car as part of the service. More

Oil change, front wheel seal and strut replacements Friendly service folks. Professional attitudes. Excellent service. Service group always does great work. Technicians are well trained, obvious fro Friendly service folks. Professional attitudes. Excellent service. Service group always does great work. Technicians are well trained, obvious from work performed. Enjoy the opportunity for the coffee and excellent cookies as well as I wait for my service to be completed. More

A concerned, friendly and fast group of people I purchased a low mileage used 2015 Taurus from Midtown and, after driving it for a 100 miles or so, I had a couple complaints. I returned it to the S I purchased a low mileage used 2015 Taurus from Midtown and, after driving it for a 100 miles or so, I had a couple complaints. I returned it to the Service Dept. to have the issues investigated. On my first visit a considerable amount of time was spent working on the car but the Technicians could not find any problems. I drove the car a few more days and returned to the Service Dept. again with the same complaints. After considerably more time the Technicians had solved the problem and now the Taurus rides and handles like fresh from the factory. The entire group of people in the Service Dept. spent a lot of time to address my complaints. Never once did anyone make it seem, or make me feel, that I was asking too much. They invested quite a bit of time to resolve the issues ….. and, it cost me zero dollars. Just a great group of people, from start to finish. Friendly, knowledgeable, professional ! More

Exemplary Service Department Wonderful Service Department, this includes everyone in the Service Department. Very knowledgeable staff, problem was diagnosed and remedied very qui Wonderful Service Department, this includes everyone in the Service Department. Very knowledgeable staff, problem was diagnosed and remedied very quickly, work performed was exceptional. Best experience in my 50 years of owning a vehicle. More

very relaxed no pressure The experience was one of the better ones I have had in purchasing a vehicle. Tom Larusch was great to deal with. When I lost the second key to my car The experience was one of the better ones I have had in purchasing a vehicle. Tom Larusch was great to deal with. When I lost the second key to my car. He got one on order at no cost to use saving us $ 260.00. More

A pleasant experience I am sure I cannot recommend anything to improve my overall experience at Midtown Motors. From start to finish I actually enjoyed buying a car. Great I am sure I cannot recommend anything to improve my overall experience at Midtown Motors. From start to finish I actually enjoyed buying a car. Great group of people, period. I was treated with respect and friendliness at all times and Jeremy was as good and nice as it gets …. Sales staff, Service & Parts Departments all "top-notch" And I love the Taurus ! Probably will never shop elsewhere. Good coffee too ! More

2016 Super Duty purchase I just purchased my truck here. Mike Short was the best sales representative I have dealt with in a long time. He was very helpful and had the truck I just purchased my truck here. Mike Short was the best sales representative I have dealt with in a long time. He was very helpful and had the truck we wanted in one day. I would tell my friends to buy from Midtown. More

Warranty replacement of clutch The service and speed of the repair were excellent. Midtown did a good job at resolving the issue with my 2014 Focus SE. However, the commitment to The service and speed of the repair were excellent. Midtown did a good job at resolving the issue with my 2014 Focus SE. However, the commitment to customer satisfaction of Ford Motor Company is lacking. Waiting from March 3rd when the problem was first diagnosed until the end of April for a part is unacceptable. This IS NOT the fault of Midtown Motors as they can only perform work as fast as they can acquire parts. This vehicle has had 2 warranty service visits for the same transmission problem. Ford Motor Company needs to do a better job engineering quality vehicles that do not have to have multiple warranty services done on the same system. Again This IS NOT Midtown's fault. I actually feel bad for the service technicians and service managers that have to deal with the inferior transmissions in the 2014 Focus. I know this is probably not the right forum to complain about the quality of the car but I am very frustrated with the car. The bottom line I would like to emphasize is that midtown is doing an excellent job dealing with a bad product. More

Great experience Kurtis was a big help finding me a truck, talked with me on the phone so when I got to the dealership it didn't take long and he got my Payment exactl Kurtis was a big help finding me a truck, talked with me on the phone so when I got to the dealership it didn't take long and he got my Payment exactly where I wanted it . More