Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
528 Reviews of Washington Ford Inc. - Service Center
Sort by
April 05, 2019
Trim replaced Once again my experience at Washington Ford was great. The service technician JT was helpful and had my repair done quickly. I appreciate the attent Once again my experience at Washington Ford was great. The service technician JT was helpful and had my repair done quickly. I appreciate the attention that I always receive at your dealership. More
by Roy
Employees Worked With
JT
Helpful March 12, 2019
Inspection Kevin was very professional and personable. He pointed out what to expect in a future inspection. His safety advisement will be taken under consider Kevin was very professional and personable. He pointed out what to expect in a future inspection. His safety advisement will be taken under consideration. I hope to work with him again. More
by Escape #18
Employees Worked With
Kevin Konek
March 11, 2019
Service I am very pleased with the service I just had. Also Andrea was very helpful and she followed up the day after with a phone call. I am very pleased with the service I just had. Also Andrea was very helpful and she followed up the day after with a phone call. More
by Quinn65
Employees Worked With
Kevin McCrory
March 10, 2019
They treat my car like it’s their own. My 2017 Mustang GT is my pride and joy. Washington Ford and Helen always go out of their way to take great care of me and my car. It’s so good I just My 2017 Mustang GT is my pride and joy. Washington Ford and Helen always go out of their way to take great care of me and my car. It’s so good I just bought another Washington Ford! More
by Ron N
Employees Worked With
Helen McCracken, Brian Bojarski
February 13, 2019
F150 service Service was good, on time faster fix than I expected, attentive to the issue explained the the work done. Overall very satisfied and happy with Washin Service was good, on time faster fix than I expected, attentive to the issue explained the the work done. Overall very satisfied and happy with Washington Ford More
by Brian 123
Employees Worked With
Kevin Konek
January 24, 2019
Service We have always had great service at the Washington Ford. They fix the problem with our truck immediately. The issue is how far out they schedule our We have always had great service at the Washington Ford. They fix the problem with our truck immediately. The issue is how far out they schedule our appointment. There was a major problem with our truck and it took us two weeks to actually get it in for service. yes, we plan on getting another truck at Washington Ford within this year. The salesperson we talked to was very knowledgeable about the ford product, what we should look for in our next truck...we will certainly go to him for our next vehicle in a couple of months. The salesperson name is Joe Cowser. More
by Sandra
Employees Worked With
Joe Cowser, Kevin McCrory
January 22, 2019
Full Service on my concern Helen displayed full courtesy to my concerns, and explained everything to me. Service had vehicle done when promised. I would go back to this dealer Helen displayed full courtesy to my concerns, and explained everything to me. Service had vehicle done when promised. I would go back to this dealer for service again. More
by Tim O
Employees Worked With
Helen McCracken
January 06, 2019
professional and courteous I had a recall taken care of and an oil change. I chose to wait around in their lounge while it was fixed. I was pleased with the amount of time th I had a recall taken care of and an oil change. I chose to wait around in their lounge while it was fixed. I was pleased with the amount of time that it took, the cleanliness, and the friendliness of the employees. The lounge was comfortable and clean as well. More
by nc
Employees Worked With
Not Sure
December 12, 2018
No recommendation here I scheduled to have my vehicle recall taken care of. I scheduled the appointment with JT and advised I’d drop off on Thursday night and be picking up I scheduled to have my vehicle recall taken care of. I scheduled the appointment with JT and advised I’d drop off on Thursday night and be picking up on sunday. I knew full well the dealer was not open on Sunday and clarified that the vehicle would be ready on Sunday for pickup. I left the keys in an envelope when dropping off and put a note that I’d pick up on Sunday. I spoke with JT on Friday and confirmed that I’d be picking up on Sunday and he said he’d have the vehicle where I could get it since no one would be there on the weekend. When I arrived on Sunday afternoon to pick up, the vehicle was parked in the secure area that could not be gotten. Needless to say, I couldn’t get my vehicle home and this forced my wife to be late for work on Monday because she had to drop me off first. Also, there is some type of black residue on the door and door handle that was not there when I dropped off. Since the repair was related to the door latches, I’m assuming this is left over from the technicians not cleaning up. More
by Greg
Employees Worked With
JT
December 02, 2018
Always professional My service rep is always professional. Always clues me in on any potential problems or cost that may come with it. She also is making sure I get my di My service rep is always professional. Always clues me in on any potential problems or cost that may come with it. She also is making sure I get my discounts. When they are available. Price is fair. Like everyone else I’m always looking for my best deal. More
by Tazs
Employees Worked With
Andrea Baumgardner
