Watertown Ford Chrysler

Maybe 2.5 stars First off the experience wasn't that bad but not great by any stretch of the imagination. I know what I wanted and found the truck on the internet so First off the experience wasn't that bad but not great by any stretch of the imagination. I know what I wanted and found the truck on the internet so I really didn't need much help from the staff. Here are my takeaways 1) Hated the sign here mentality, putting a pen in my face with the pressure of signing is never pleasant. My sales approach is consultative and getting to a point where they are asking to sign and not feel like they are forced to sign 2) Truck wasn't ready to be on the lot. It was dirty and had a smoke smell. they tried to mask it but once we got it home the next day it was almost unbearable. Watertown Ford does have a nice return policy of 7 days money back and I almost exercised that option as the smell was so bad. They paid for the detailing and deodorizing of the truck but I have to say what a disappointment, as this should have been done before we purchased the truck. The cleaning was so poor I even found french fries under the seat and I still had to take my time to do something they should have done already. 3) We paid cash and agreed to purchase the truck but we were stuck at the salesman's desk for nearly 45 minutes before anyone came to us with papers. I have seen this tactic when they are trying to get you to agree to purchase the vehicle but never after the decision was made. 4) Professionalism of the sales staff was lacking and I put this onto the dealership. When I am purchasing a truck for the same price as what I paid for my first home I would expect a certain level of professionalism. This was just another transaction to be processed. 5) Overall value of the truck I purchased (once we had it detailed, cleaned, and deodorized, ozoned) was still a good value as it had new tires, thank you for that, decent price on the truck and not insulting for the amount they gave me on my trade. Experience was a one out of 5. More

Purchase 2017 Escape I decided to purchase a new Ford Escape at Watertown Ford after doing extensive searching online from Aberdeen to Sioux Falls and found that the best I decided to purchase a new Ford Escape at Watertown Ford after doing extensive searching online from Aberdeen to Sioux Falls and found that the best deal was at Watertown Ford. The whole experience was easy and smooth. All personnel were pleasant and answered any questions completely. I would definitely recommend this dealership to anyone looking for s new or used car! More

Happy Customer We have purchased quite a few vehicles from Watertown Ford Chrysler. Again, we have received excellent service when purchasing our 2016 Ford F-150 Tr We have purchased quite a few vehicles from Watertown Ford Chrysler. Again, we have received excellent service when purchasing our 2016 Ford F-150 Truck. Junior has always been our sales representative and provides us with quality service each and every time. We do not hesitate to share our positives experiences with anyone who is looking for a new or used vehicle. Thanks again Junior and Watertown Ford Chrysler for a job well done. More

Great experience I live in Penna. and have bought two trucks from Watertown Ford. The buying experience is so simple and painless that it is a pleasure to deal with t I live in Penna. and have bought two trucks from Watertown Ford. The buying experience is so simple and painless that it is a pleasure to deal with this dealership. More