Watsonville Ford
Watsonville, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 66 reviews
The question is how many times does it take WATSONVILLE FORD to correctly repair a transmission ? Sound familiar. For me it was 2 times so far.......You would think with a master mechanic labor rate of $2 FORD to correctly repair a transmission ? Sound familiar. For me it was 2 times so far.......You would think with a master mechanic labor rate of $260 per hour they would be able to fix it correctly the first time right ? I took my 2020 Ford Transit van in to have the transmission rebuilt at 56,104 miles which was covered under the manufactures 60K warranty the problem occurred 4694 miles later when the transmission cooler failed and started leaking oil profusely just after the 60K warranty period. According to WATSONVILLE FORD the additional $1800 repair would not be covered under the previous repair or the 3 yr 36K mile warranty that came with the rebuilt transmission or the manufactures extended warranty because it was mounted externally on the transmission and not internally. I'm sorry the description on your original service ticket includes the wording removing, inspecting and flushing the transmission cooler before reinstalling it. What am I missing here besides the reason you're trying to rip us off ? In the end Michael Crisel the service writer was sympathetic and tried to help but indicated his hands were tied. While Randall Leath the service manager was worthless and seamed to care less that I was beyond xxxxxx at the way this was handled and turned out. COME ON WATSONVILLE FORD YOU CAN DO BETTER THAN THIS. More
Good communication easy seamless transaction, polite staff, in town buying experience. Job well done not much more to say staff, in town buying experience. Job well done not much more to say More
Rick is the best dealer of all time. He made the car-buying experience so fun and helped me get my car shipped from Santa Cruz to Nashville. Highly recommend! He made the car-buying experience so fun and helped me get my car shipped from Santa Cruz to Nashville. Highly recommend! More
The whole was very respectful and made it an easy process to buy a car. to buy a car. More
The team worked with me to find the right vehicle and supported my requests arranging the transaction. They were good to work with (Alvaro, Ivan and Elizabeth). supported my requests arranging the transaction. They were good to work with (Alvaro, Ivan and Elizabeth). More
Ordered a truck from John Krbec. He made the transaction quite easy and smooth. Everything was done over the phone up until picking the truck up. Upon arrival, John had all the pa He made the transaction quite easy and smooth. Everything was done over the phone up until picking the truck up. Upon arrival, John had all the paperwork complete, laid out in order, with all required signatures highlighted. It was very seamless. I would highly recommend this dealership and John in particular. More
Jorge Guzman and the whole sales team was absolutely amazing. They were very nice, accommodating, responsive and worked with me. I loved that they weren't pushy (took me a month to decide) so I really amazing. They were very nice, accommodating, responsive and worked with me. I loved that they weren't pushy (took me a month to decide) so I really felt like I could trust them. I ended up buying a (Ford Bronco Sport) and LOVE IT. I'm so thankful for the positive experience. They got me exactly what I wanted (had to order from another dealership-because I wanted white and they had just sold the last white one) THANK YOU WATSONVILLE FORD. I went in for a car and came out with friends. More
Purchasing a work van from Bobbie was great. No time wasted doing paperwork. Bobbie did all the paperwork while the van was being prepped for delivery. She made arrangements to deliver van and p No time wasted doing paperwork. Bobbie did all the paperwork while the van was being prepped for delivery. She made arrangements to deliver van and paperwork to me. Great customer service is still a thing with her. More
I am very happy with the customer service I got from them. I was trying to buy out my lease from the selling dealership Frontier Ford. Although I wanted to pay cash they insisted that they beed to run m them. I was trying to buy out my lease from the selling dealership Frontier Ford. Although I wanted to pay cash they insisted that they beed to run my credit and and after holding me there for over 3 hours I had to leave as they did not get a finance manger to finish my cash buying contract. I tried to work with Morgan Hill Ford to help me with the buy out but they refused to do it and sent me back to original Dealership claiming that they can mot have access to my Ford Lease information.. I then contacted Watsonville Ford and although it was the end of the month, they were able to finish the paperwork remotely within a day and I was able to come over the next day to write a check and sign the paperwork that took about 10min. They were very nice and accommodating and I highly recommend them and will definitely come back for my next car. Thank you Watsonville Ford! More



