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Wayne Akers Ford

Lake Worth, FL

Overview
Employees
Reviews
Vehicles
4.5
4,412 Reviews
Welcome to Wayne Akers Ford, Where customer service is our passion! Here at Wayne Akers every employee is dedicated to providing world class customer service. That is why we continue to improve every day and maintain a "whatever it takes" attitude. We feel that buying or leasing a vehicle should be easy and hassle free. Simply put we are dedicated to your complete satisfaction. You, our customers and friends are ultimately at the heart of all that we do. We strive day in and day out to constantly exceed your expectations. Our state of the art facility is designed for your comfort, from our beautiful customer lounge to Free WiFi and coffee. Please take some time, browse around our website, and get to know us. If at anytime you have any questions or comments, please do not hesitate to contact any of our employee partners empowered to do "whatever it takes" to make your experience exceptional. We look forward to seeing you soon so that we may personally welcome you to the Wayne Akers Family!
Contact Dealership

2000 10th Ave N

Lake Worth, FL

33461

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Showing 4,410 reviews

October 12, 2021

Theresa didn't want to take me even though I had an appointment: wanted to go to lunch instead even though it clearly showed on the board that my appointment was with her. Customer service is terrible More

by Melissa Richards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Theresa
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Oct 12, 2021 -

Wayne Akers Ford responded

We know how valuable your time is and sincerely apologize for any inconvenience the experience has caused you. We would like to turn this situation around and make sure that all of your needs are thoroughly met now and in the future. Please provide your contact information to us at social@wayneakers.com to speak with a team member to get this resolved. Hope to hear from you soon.

October 11, 2021

Worst customer service ever. Waited 4 hours for a tire patch. When i asked how long i was told “i dont have a magic wand”. Very rude More

by PENRODPHOTOS15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa
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Oct 12, 2021 -

Wayne Akers Ford responded

We are very sorry your recent experience with our staff was not satisfactory. Every interaction should always exceed expectations positively when getting your vehicle serviced and speaking with our associates. Please provide your contact information to social@wayneakers.com so we can speak with you directly to resolve the matter. Thank you.

October 11, 2021

The service is excellent, the drivers who took me home and picked me up were excellent drivers and the pu driver to my surprise was also the tech that worked on my car , a very knowledgeable and a gentlem More

by 1942tmcarroll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
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Oct 12, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

October 11, 2021

They did a good job trying to get our warranty people up to speed on getting our car repaired More

by Jrjj1231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben buchanan
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Oct 12, 2021 -

Wayne Akers Ford responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

October 11, 2021

Friendly, accommodating, respectful, and you I did not have a feeling of awkwardness.thank you More

by lrsanchez117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The enterprise young lady in the morning was awesome , Rick Kennedy
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Oct 12, 2021 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

October 11, 2021

Josue Trochez treated me with excellent customer service and made dropping of and picking up my car super easy! Will definitely be telling my Ford friends to come to this dealership for oil changes and to s More

by JOHNYKID98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Trochez
Report | Print
Oct 12, 2021 -

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

October 11, 2021

Single worst experience trying to obtain a car ever~wouldn’t recommend to my worst enemy ~Buyer definitely BEWARE More

by ANDERSONRENEEC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not recommend
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Oct 12, 2021 -

Wayne Akers Ford responded

We sincerely apologize that you did not have a positive interaction recently when trying to obtain a new vehicle. As we always strive to provide the best possible customer service in the industry, we would like the opportunity to make it right. Please provide your contact details to social@wayneakers.com so we can discuss further with you. Hope to hear from you soon.

October 09, 2021

I took my 2015 F150 in for recalls and a bad break light and they scratched the arm rest on the inside of the car and left marks on the door and would not do anything about it. I was told the mechanic said More

by Rhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben
Report | Print
Oct 12, 2021 -

Wayne Akers Ford responded

We are very sorry to hear that you did not have a satisfactory experience recently. We would like the opportunity to ensure that you receive the highest level of customer service possible with every interaction with us. Please provide your contact information to social@wayneakers.com so we can reach out to you directly to resolve this matter. Hope to hear from you soon.

October 09, 2021

Courteous, efficient, friendly service each time I call to schedule service. Staff always makes you feel comfortable and welcome. More

by MKOZIARZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
THERESA JARDINE
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Oct 12, 2021 -

Wayne Akers Ford responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

October 08, 2021

Have the upmost confidence that my advisor Ben Buchanan will make sure the repairs to my Crown Victoria will be taken care of correctly. N.ever had a problem with his help in all the years I have been usi More

by EIGOLD619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Gonzalis
Report | Print
Oct 08, 2021 -

Wayne Akers Ford responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

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