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Wayne Akers Ford

Lake Worth, FL

Overview
Employees
Reviews
Vehicles
4.5
4,501 Reviews
Welcome to Wayne Akers Ford, Where customer service is our passion! Here at Wayne Akers every employee is dedicated to providing world class customer service. That is why we continue to improve every day and maintain a "whatever it takes" attitude. We feel that buying or leasing a vehicle should be easy and hassle free. Simply put we are dedicated to your complete satisfaction. You, our customers and friends are ultimately at the heart of all that we do. We strive day in and day out to constantly exceed your expectations. Our state of the art facility is designed for your comfort, from our beautiful customer lounge to Free WiFi and coffee. Please take some time, browse around our website, and get to know us. If at anytime you have any questions or comments, please do not hesitate to contact any of our employee partners empowered to do "whatever it takes" to make your experience exceptional. We look forward to seeing you soon so that we may personally welcome you to the Wayne Akers Family!
Contact Dealership

2000 10th Ave N

Lake Worth, FL

33461

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Showing 4,501 reviews

October 26, 2021

Ben is always helpful. The cashier was pleasant but you need to change the smell when you walk in, not very pleasant. More

by rshore
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Report | Print
Oct 26, 2021 -

Wayne Akers Ford responded

We appreciate your 5-star response! We will be here for any needs you should have in the future. Have a wonderful day!

October 26, 2021

Great service, fast polite and clean Not pushy and very Great service, fast polite and clean Not pushy and very clean Mens and ladies rooms More

by JIM.SHERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Report | Print
Oct 27, 2021 -

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

October 26, 2021

Very professional, very polite, and really work with you. Thank you guys for everything. It was a great experience. More

by MIERKEJAMES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo
Report | Print
Oct 26, 2021 -

Wayne Akers Ford responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

October 26, 2021

Easy to drop the car and get everything done. Great customer servce all the time. More

by 20soniab13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kennedy
Report | Print
Oct 26, 2021 -

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

October 25, 2021

I purchased a 2018 Expedition demonstrator in 2020 with the agreement that they would update the maps for no additional charge. Would only take an hour. Fast forward, returned to update the maps, wasted a More

by Shamus
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Russ-Salesman, Ben-Service, ??-IT guy
Report | Print
Oct 26, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to provide information on your experience with us. We do apologize if there were some issues with the servicing of your vehicle and any inconvenience that it may have caused you. As we always strive for 100% customer satisfaction, please let us work with you to make things right. Feel free to include your name, contact information, and nature of any ongoing concerns to social@wayneakers.com and we will have a team member reach out to you directly to address. Hope to hear from you soon

October 25, 2021

My sales person was a real help and knew her product but the closing experience was not professional at all. Extended Warranties were added without my knowledge. I have asked for paperwork that I am suppose More

by MCGINTYGLM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Kennedy
Report | Print
Oct 26, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to provide us with feedback. We know how stressful the car buying experience can be and apologize that you feel you did not receive the customer service that you deserve. Let us work with you to turn around this experience into a more positive one. Please include your name, contact information, and nature of any concerns to social@wayneakers.com and we will be happy to have you speak with our team to resolve. Hope to hear from you soon.

Oct 28, 2021 -

MCGINTYGLM responded

I beg to differ that the buying experience should be exciting and a very happy experience. For some people this could be there first time ever owning a new car or the 10th time. It still should be a good experience not intimidating. The closing sales team took advantage of me even after questioning them on the purchase price, insisting that was the lease price before any added warranties. Instead of handling it in a professional way and provide me with all the paperwork that I requested, they have chosen to ignore it. Buyer Beware.

October 25, 2021

5/10/2020 I took my 2013 Expedition for warranty A/C repair, 2 days later same issue occurred. Returned to Wayne Akers who badly damaged both front and rear of vehicle while in shop. Bent rear frame and More

by Shamus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben-service writer, service manager, company manager, repair shop manager
Report | Print
Oct 25, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to provide information on your experience with us. We do apologize if there were some issues with the servicing of your vehicle and any inconvenience that it may have caused you. As we always strive for 100% customer satisfaction, please let us work with you to make things right. Feel free to include your name, contact information, and nature of any ongoing concerns to social@wayneakers.com and we will have a team member reach out to you directly to address. Hope to hear from you soon.

October 23, 2021

Ordered a new truck I was so happy with my salesperson Shawntal and I can't wait to get it soon. Best price I found. More

by starfysh44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHAWNTAL
Report | Print
Oct 23, 2021 -

Wayne Akers Ford responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

October 23, 2021

The people I felt with were great I couldn’t have possibly had a better experience I will recommend Wayne Akers to anyone looking for a new or used vehicle,,, frank ferry More

by NOEMAIL3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Corey , Lauren, Shawntell , steve
Report | Print
Oct 25, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

October 22, 2021

Very nice and professional. Fast and easy service very informative. Will be going back for sure!! More

by Scion329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Oct 22, 2021 -

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

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