Wayne Akers Ford

The service was good, and they give me a little discount for and insignificant detail. for and insignificant detail. More

Brought my car in for service and recall notification I was told that it shout be with 3 hrs, was not given a call to notify me about keeping my car over night and as such I had to miss work 1000/day..... was told that it shout be with 3 hrs, was not given a call to notify me about keeping my car over night and as such I had to miss work 1000/day..... got a call the next day that my vehicle is ready and when I picked it up no sticker to tell me when is my next oil change. More

I brought my car in for an oil change, breaks, and some Warrenty repairs. I had an 8am appt with an advisor. I was called at 4pm and informed that my car was not ready and needed to be kept over night. I Warrenty repairs. I had an 8am appt with an advisor. I was called at 4pm and informed that my car was not ready and needed to be kept over night. I was told if I could get to the dealership by 4:30pm, I would be able to get a rental car, as my repairs were covered under my Warrenty. I was not able to make it by that time, so I didn't get a rental. The next day, after some phone tag, I was told at about 3 pm what needed to be done with my car. I was then told that everything I needed. (Break pads, new rotors, control arms) were back ordered. I asked if I could get a rental, and was told no, because everything is backordered, there is no telling when the parts could come in. I don't understand why it took so long to tell me the job could not be done, there was no reason to keep my car overnight. The whole experience just seemed disorganized. The oil change was 79.99. The invoice mentioned some labor on my breaks, even though i was told they were not serviced. More

Was a very bad service, I wasted a two hours and twenty minutes for a change oil service, the service was done and nobody let me now, I was asking about that and nobody now, minutes for a change oil service, the service was done and nobody let me now, I was asking about that and nobody now, More

I am disappointed with the service on Friday 10.01.2o21.The wheel nuts on my 2015 Escape were changed. After checking the wheel spanner supplied with the car it does not fit the nuts . I need th 10.01.2o21.The wheel nuts on my 2015 Escape were changed. After checking the wheel spanner supplied with the car it does not fit the nuts . I need this situation corrected urgently. Thank you. Robert O'brien. More

The staff was friendly, clean environment and they dont put any pressure on you to buy a car. put any pressure on you to buy a car. More

Service went great. 10 miles later I got a non fixable flat. Tire kingdom 432. Also lost a hub cover flat. Tire kingdom 432. Also lost a hub cover More

Courtesy during drop off and pick up. Necessary information was provided in a timely manner. information was provided in a timely manner. More

Didn't know how to patch a mud tire an tried to oversell for new ones. I even called the tire company to have them explain it was fine to patch tire that was in 2 inch from sidewall but your mechanic did wa for new ones. I even called the tire company to have them explain it was fine to patch tire that was in 2 inch from sidewall but your mechanic did want to. More

Service department is a complete joke. Brought my vehicle in 6 times for the same issue and they still failed to resolve the issue. Left a message for service manager David Benjamin to voice my concern and n in 6 times for the same issue and they still failed to resolve the issue. Left a message for service manager David Benjamin to voice my concern and never got a returned call. Absolutely worst customer service experience I have had in any industry. Did not feel like I was being treated as a valued customer. By the way, I purchased this vehicle from Wayne Akers in 2019. My next cal is to the dealer president. More