Wayne Akers Ford

Brought my 2006 Ford Explorer into Wayne Akers Ford for a loud ticking noise coming from my engine at start up. It would last about a minute and then go away. I am the original owner so I know my truck very loud ticking noise coming from my engine at start up. It would last about a minute and then go away. I am the original owner so I know my truck very well and this ticking noise was not normal. To me it sounded like an exhaust leak as they will make quite a bit of noise and then go away as the engine heats up. After keeping the truck for a day and a half both the technician and service advisor told me it is a normal noise and that there was nothing wrong with the truck. I was not happy with this answer so I called Ford Corporate to elevate the situation and try and get help from them. The initial represenative was very polite and understanding and said he needs to contact the dealer to get all the details. I received a call from a different representative at Ford Corporate a few hours later and he actually scolded me for getting corporate involved and that I should listen to the dealer. I could not belive what I was hearing as I knew the ticking noise was not normal! I held my tongue though and told myself to live with the noise a few more months and address it later. After about 6 months I took the truck to Pompano Ford to have it looked at again as the ticking noise was driving me nuts. They diagnosed it immediatey as a cracked manifold and are changing it out under my extended warranty! I will never take another vehicle to Wayne Akers for anything at all! It came down to them simply not wanting to fix the issue as it is not an easy repair! What a way to treat a customer! More

This dealership rips you off on cars & their prices are ridiculously high!. They had a 2006 subaru tribeca b9 with 54k miles & they are asking 20k & that doesn't even include sales tax. I went to anoth are ridiculously high!. They had a 2006 subaru tribeca b9 with 54k miles & they are asking 20k & that doesn't even include sales tax. I went to another dealer"royal palm mazda". & found a 07 subaru tribeca b9 with 40k miles & with sales tax and everything it came out to 20k.. Wayne akers just rapes you with there prices! DO NOT go there. However the sales people r really nice I just don't think the cars are worth what they are saling them for! More

I was sold a 2010 ford fusion. It was a dealer special. It had 33,000 miles. I was told by the salesman that it had never been titled. I was told it was a saleman demo. After purchase I was given only 3000 It had 33,000 miles. I was told by the salesman that it had never been titled. I was told it was a saleman demo. After purchase I was given only 3000 mile waranty. I questioned this because if they were selling this car as "new", (never been titled), I wanted the full 36,000 miles. four days after purchase I was told by the salesman (mr.Brown) that the car was in fact a preowned car. Then he told me it was owned by Enterprize rental car. They sold me a rental car that was supposed to be a sales demo. I was outraged. The sales manager(Rick Kennady) offered me a longer waranty, but the damage was already done. I returned the car and was able to get my car back. More

It started when I sent an Internet request for more information, I had a response within 15 minutes and I received the information I was looking for. I received a call immeditly and set an appointment, information, I had a response within 15 minutes and I received the information I was looking for. I received a call immeditly and set an appointment, I showed up and meet with Rick Kennedy and he had the vehicle pulled up and ready to drive. I was in and out within 1 hour. That has never happened before Wayne Akers understands how I want to buy! Thanks for the GREAT EXPERIENCE More

Found an F150 online in the trim I was looking for with a Found an F150 online in the trim I was looking for with a good price. I traveled over a hour to purchase it. The finance manager was cool, the prob Found an F150 online in the trim I was looking for with a good price. I traveled over a hour to purchase it. The finance manager was cool, the problem was with the sales lady, Erika K. As I was taking delivery of the vehicle, they could not locate the OEM manual and the sync system manual. Also contained in the manual booklet is the card with the pin code for the keyless entry. So I left without knowing it. Erika K told me to call back in a few days and they would call a dealer closer to me and set up an appointment to get the key pad re-set, and they would also find me a set of manuals. I called 5 TIMES ! And every time I got the same response ''I'm Gonna Look up the deal and call you back'' Calls never returned, but they surely were returned proir to purchase. I figured after multiple phones calls I'd finally e-mail the sales manager, never got a response. I realize it's just a few manuals, I am not a petty person. But it's the principle and I paid 30+k for a truck and cannot even use the keyless pad to get in. The helpfulness rapidly dwindled after the paperwork was signed. Pretty crappy if you ask me. More

Bought a car there -- list price $17,000 -- actual price after fees $32,000. Brought the car in multiple times over a year for A/C issues and 2 weeks after the $3000 extended warranty expires they finall after fees $32,000. Brought the car in multiple times over a year for A/C issues and 2 weeks after the $3000 extended warranty expires they finally says "Oh yeah, it's the compressor" -- that will be $1,300 -- and oh yeah, you need whole new motor mounts -- we just forgot to mention that before ... More

Brought in my truck for service on a recalled item, while I was there I asked to have a drivers side mirror replaced, the price with labor was never disclosed prior to work being done. I had called ahead abo I was there I asked to have a drivers side mirror replaced, the price with labor was never disclosed prior to work being done. I had called ahead about the cost and they quoted me a price and then changed it when I said someone else quoted me a lower price. I believed the price to include labor (because when I called a parts store it was $20 and at Wayne Akers it was $40). When I questioned the price he basically said I should have known there would be a labor charge (As I was checking out, I was told that the work was quite difficult to replace the mirror and that's why it cost $40 for labor). Customer service called inquiring about my experience, when I explained that I had a poor experience, she said a manager would call me and she would "handle it". I never received a call back. The next day I called to inform someone that the mirror they replaced had fallen out because it was not installed correctly (one of the clips was bent over and not even in the hole), the same service agent said the mgr had been on vacation that's why he didn't call me back and that she would have him call me back, I'm still waiting for that call. More

I am not a person to give out praise unless it is truly deserved. Wayne Acres Ford gets a A+ when it comes to ethics and customer satisfaction AFTER the SALE. That says alot about a company... to get ethic deserved. Wayne Acres Ford gets a A+ when it comes to ethics and customer satisfaction AFTER the SALE. That says alot about a company... to get ethical treatment after you leave the lot. I am extremely pleased with my purchase and their reliability to stand behind their cars. Rolando Santiago is the best salesman... so if you go to Wayne Acres please do ask for him he will get you the best deal. The service department treated me like I was their number #1 priority and even followed up with a customer service call later. Please do not go anywhere else this is going to be your best dealer especially if your looking for honesty, ethics and quality products. I do not mind signing my name to this as it has been an honor to be their customer, thats how good this dealer made me feel before and after the sale. When I ever decide to buy another vehicle it will also be with this dealer. Deena Kalinowski More

I went to Wayne Akers to have some scheduled service work done on my 2004 F-250. The service writer really nice guy. The waork its self was dissapinting at first because my truck was brought back me with a b done on my 2004 F-250. The service writer really nice guy. The waork its self was dissapinting at first because my truck was brought back me with a bunch of grease all over it. Also they left the transmission drain plug loose and so it was leaking tranny fluid ion my drive way. I was really upset and called James and let him know sbout the situation. He then asked me to go back to the dealer so that the lesks could be fixed. I agreed and took the truck back the following morning at which point I was introduced to Nick Ramos who is the Quick Lane manger. Mr.Ramos spoke to me and had my work redone on my truck and was very nice. At the end Mr.Ramos went above and beyond to take care of all my issues and I really appreciated that. In the end I was very happy with my experiance. More