Wayne Akers Ford - Service Center

Asked Ben for a quote for a brake job on my 2013 Mustang GT. It took several emails back and forth to finally get the quote. Then I sent another email to confirm the scope of the work, and the price ($743). GT. It took several emails back and forth to finally get the quote. Then I sent another email to confirm the scope of the work, and the price ($743). When I went to pick up the car, I was handed an invoice for $1,800+!!! They ultimately reduced the invoice to $1,239, and offered $200 in “FordPass” rewards. More

Very thorough and attentive ! ! Thanks Takes a while for an oil change but it is a diesel ! ! Thanks Takes a while for an oil change but it is a diesel ! More

Always great customer service I have been to the service center since I bought my Bronco in November 2022 each time I have received great service center since I bought my Bronco in November 2022 each time I have received great service More

Immediately gave me a loaner after explaining what needed to be done. I had the car within 36 hours. Complete service done and car is running great. to be done. I had the car within 36 hours. Complete service done and car is running great. More

The service of coming to me instead of having to leave work was amazing. It was raining ao the dealership ended up picking up my car and delivering it back to me. I was extremely pleased! work was amazing. It was raining ao the dealership ended up picking up my car and delivering it back to me. I was extremely pleased! More

This is a very professional and prompt dealership. They are always upfront and direct when it comes to recommendation and prices. They are always upfront and direct when it comes to recommendation and prices. More

Was told that they could not do the tire rotation because I had 'swollen lug nuts '. Was told to buy new nuts locally and replace them myself! I had 'swollen lug nuts '. Was told to buy new nuts locally and replace them myself! More

Met expectations. Fast turnaround and comprehensive service. Erik made suggestions that extended the pleasure of driving my car. Fast turnaround and comprehensive service. Erik made suggestions that extended the pleasure of driving my car. More

Travis called me and asked me to please bring my vehicle back because I was unsatisfied with the work they previously did. After bringing the vehicle back and assuming that they were going to cover the $100 back because I was unsatisfied with the work they previously did. After bringing the vehicle back and assuming that they were going to cover the $100 insurance deductible when they didn't fix the car right the first time they chose not to cover it. I ended paying another $100 to a dealership that I swore I was never going back to. They had my Lincoln 5 times in 5 months and took $100 each time , claiming that each incident was unrelated to the next. Over 5 months they changed a motor, wheel bearings, abs sensors, sway bar links and an abs module. I swore I’d never go back but I did and REGRET it big time. Service stinks, people’s attitude stink and customer service is something that the whole team doesn’t understand More

One of the quickest service experiences I've had. Khristian was fantastic. I will never go anywhere else for my service needs Khristian was fantastic. I will never go anywhere else for my service needs More