Wayne Akers Ford - Service Center

Erik was great and made everything simple, easy, and quick. I’d recommend to anyone quick. I’d recommend to anyone More

Quick and excellent service. They helped me all along the way and made everything easy. They helped me all along the way and made everything easy. More

I paid $255 to diagnose an issue with my rear window not moving up. I was told that it was the regulator, that it would be roughly $949, and that it would take at least a day to get the part. I said that I moving up. I was told that it was the regulator, that it would be roughly $949, and that it would take at least a day to get the part. I said that I could not pay that much that day and that I would drive my truck home. I had looked into the issue in the waiting room and saw that other people asked their dealerships to put the window up and lock it while the part came in. I asked if my window could be put up and locked at Wayne Akers Ford at 2000 10th Ave N in Lake Worth FL and I was told no. I went back to my place of work and put the window up myself in a few minutes. While I understand labor costs, not doing the very least possible, put up a window, to retain a customer is baffling. I would have come back and paid the $950 to fix my window. Instead I looked at smaller shops and will have it done Tuesday for $418. I am still at a loss because a Ford dealership will take advantage of a Ford owner for diagnosing an issue. More

Great service, thank you Ray for following up and taking care of the F-150 seat repair. care of the F-150 seat repair. More

Steve was the service man that helped me, he was very polite and professional!! However I received a phone call telling me that they didn't have the part ( it was a recall). So why set an appointment polite and professional!! However I received a phone call telling me that they didn't have the part ( it was a recall). So why set an appointment if you don't have the part. ?? Just curious! Kinda a waste of time! More

Keana was great, but the techs were seemingly confused and unclear with what they could and could not do to my car. I was told an alignment wasn’t possible and then they did it after I went elsewhere and and unclear with what they could and could not do to my car. I was told an alignment wasn’t possible and then they did it after I went elsewhere and was told they couldn’t do it because of a bad tie rod and the techs said the tie rod was fine and somehow was able to do the alignment although prior to that I was told it wasn’t possible. The tech also left out that there was damage to the tie rod in the notes and it wasn’t recommended but when I returned they then said there was no damage. Very confusing, still not sure if it is damaged or not. More

Quick and easy to work with. KHRISTIAN took care of everything and did a good job KHRISTIAN took care of everything and did a good job More