Wayne Ford

Timely, friendly. The TV was loud, and tuned to The View. I suggest neutral programming that doesn’t annoy half of the people waiting… The TV was loud, and tuned to The View. I suggest neutral programming that doesn’t annoy half of the people waiting… More

Poor communication while vehicle is being serviced. No update on warranty status and poor communication on repair dates. I had to call several times and did not get a call back. No update on warranty status and poor communication on repair dates. I had to call several times and did not get a call back. More

The work was completed as promised and on-time. Michelle was professional and provided options for getting the work done in a way the was affordable to me. Michelle was professional and provided options for getting the work done in a way the was affordable to me. More

5/5 Stars – Excellent Service, Expert Techs, and Incredible Convenience!I brought my 2022 Ford F-250 to Wayne Ford after a terrible experience at Firestone. I had initially gone to Firestone for two Incredible Convenience!I brought my 2022 Ford F-250 to Wayne Ford after a terrible experience at Firestone. I had initially gone to Firestone for two new tires and an alignment, but as soon as I picked up my truck, it wasn't driving correctly. After bringing the truck back to Firestone, they claimed the alignment was just "a little off." They allegedly fixed that issue, but then told me if the truck still didn't feel right while driving, it was most likely my steering gearbox.Frustrated with that answer, I drove straight over to Wayne Ford, and I am so glad I did. I spoke with Mike, who was incredibly professional and attentive. He took down all the background information regarding what Firestone had done and immediately worked with me to schedule an appointment at a day and time that worked best for my schedule.When I brought the truck in, the service technician quickly diagnosed the actual problem. Unlike Firestone—who tried to blame my steering gearbox—the Wayne Ford tech immediately found that the real issue was damaged front-end components.To make the experience even better, Mike was able to provide a drop-off and pick-up service, making the whole logistics process incredibly smooth. The drivers, Paul and Sosa, were absolutely wonderful—friendly, professional, and very accommodating. Despite needing parts and repairs, the truck was done and ready to go within a single day.I couldn't be happier that I had my truck serviced there. If you want your vehicle serviced correctly by people who actually listen, know what they are doing, and value your time, skip the chain shops and go straight to Mike, Paul, Sosa, and the team at Wayne Ford. Highly recommended! More

Very starightforward and honest, level of service and commitment to customers breaks almost every stereotype of a dealership commitment to customers breaks almost every stereotype of a dealership More

The service, the team and best hospitality - people there are very friendly. Nice place to sit are very friendly. Nice place to sit More

Although I am unhappy with all the issues and recalls I’ve had with my 2025 Ford Ranger Wayne Ford has been amazing in fixing them. My service advisor Michelle is the best! Always keeping me informed on I’ve had with my 2025 Ford Ranger Wayne Ford has been amazing in fixing them. My service advisor Michelle is the best! Always keeping me informed on the progress of the repairs. And the Technicians that have worked on my truck have been thorough and very neat. I definitely recommend Wayne Ford for any service needs that you may have. More

Great service All of the requested work was completed in a short amount of time. Ford Recalls that I was not aware of were addressed and corrected a short amount of time. Ford Recalls that I was not aware of were addressed and corrected More

First time I dropped off my vehicle I received a text message saying 'Hi Mark, I’ll keep you updated about your Mustang Mach-e by text. If you have any questions while it is in our care please text me ba message saying 'Hi Mark, I’ll keep you updated about your Mustang Mach-e by text. If you have any questions while it is in our care please text me back. Thanks, SA Reply STOP to opt out' I sent multiple messages looking for an update but didn't get any response More

Very helpful and fast service for my 2019 Ford Fiesta. I recommend and I will return to this location again I recommend and I will return to this location again More