Wayne Hyundai

Our overall experience leasing a new Hyundia Sonata was pretty good. However, upon reviewing the terms of the contract later, when we weren't rushed, we noticed several questionable expenses. My husband ca pretty good. However, upon reviewing the terms of the contract later, when we weren't rushed, we noticed several questionable expenses. My husband called the dealerhip several times, John Trusia, to explain a $1500 fee as he was not clear what constituted that fee. He didnt receive a return call after two months. Additionally, there was a "bogus" $400 return lease disposition fee added in. We questioned that and after bantering back and forth, the dealership said they would issue us a check for $300.00. We signed their form, "check request" and it was signed by an employee of the dealership and was told they would mail the check to our house. As of this date, and to our knowledge, no such check was issued. We have faxed a letter to the Manager of Wayne Hyundai asking about the refund; what their records show and asking them to check on this refund and provide us a copy of the cancelled check if, in fact, it was issued. To date we have received NO return phone call again. I plan to report them to the BBB if we do not hear anything by the end of January. More

We had a good experience at Wayne Hyundai. Whitman was very pleasant and helpful. I would definitely recommend him and Wayne Hyundai to family and friends. very pleasant and helpful. I would definitely recommend him and Wayne Hyundai to family and friends. More

John seemed like a fairly good guy, and the price of the new car that they were offering was pretty good, but they completely lowballed me on the value of my trade-in. They offered me over $5000 less than t new car that they were offering was pretty good, but they completely lowballed me on the value of my trade-in. They offered me over $5000 less than the Kelley Blue Book value, and tried to tell me that if the car I was trading in had only 10,000 miles on it, they can give $10,500 for it, but if the car I was trading in had 100,000 miles on it, they can give $9,500. Are you kidding me? 90,000 miles is only a $1000 difference in your "book"? The Kelley Blue Book difference between the car with 10,000 miles and the car with 100,000 miles is over $5000. More

I requested an eprice on 2 2013 Elantras. The price was 16,100 and 16,200. I spoke with Arielle via the online messenger to confirm that he pricing was correct and the two cars were still in stock and at t 16,100 and 16,200. I spoke with Arielle via the online messenger to confirm that he pricing was correct and the two cars were still in stock and at the lot. Arielle confirmed these details so I scheduled an appointment. Once at the dealership I was assigned to Jim. Jim is unprofessional to say the least. I was with my dad and Jim failed to introduce himself to either of us. We sat down and Jim asked what I was interested in. I showed him the two eprice quotes that Arielle sent me earlier in the day. Despite the fact that the make, model, color scheme and package preference was all on the quote Jim asked what I wanted. Once I told him, Jim walked over to the main sales desk where he spent some time talking to the lead salesman. When he returned he very briefly discussed the added fees, took my license and contact information and asked if I wanted the monthly pricing and then asked if we would like to see the car. Once outside I'm wandered around as if he didn't know where the car was. He then brought us to a car, but with the wrong color scheme. I told Jim that the price quote was for a car with grey interior. Jim rudely informed me that he was unsure that he had that car and told me that he may not have the other car that I received an eprice for. My dad then agreed that what they had to offer was not what we were looking for and would be leaving. Once Jim heard this he became very defensive. He took none of the blame for blindly leading us out to the lot and insisted that the lack of communication is normal and refused to hand me back the eprice quite that I had given him and cursed at my dad what he requested that my personal information be discarded of once inside. At the end of our disappointing evening at the dealership we had to call the Wayne police department to ensure that my personal information was discarded of. This happened after my dad was again cursed at by the other salesmen inside. Needless to say I will NEVER recommend this dealer or their sister Mazda dealer to anyone. More

Arrived to turn in my lease because I remembered the great customer service this dealership gave me on my intial Lease. I was helped by Chris Quillio and he was fantastic ! All my worries about turnin great customer service this dealership gave me on my intial Lease. I was helped by Chris Quillio and he was fantastic ! All my worries about turning in my lease were met with professionalism and honesty. This is one of the few dealerships in this area, if not the only one I enjoy working with. Chris was able to work out a good deal for me with his great sales Manager Tino and I left happy and assured I was not taken advantage of. Thank you Chris for being so patient with me! Patricia More

Chris was great. Really helpful in getting everything we needed done. Plus I love my new Hyundai! Thanks for all your help chris! I appreciate everything you've done! needed done. Plus I love my new Hyundai! Thanks for all your help chris! I appreciate everything you've done! More

After my car accident, I was in desperate need of a car but had a strict budget. I read reviews about Wayne Automall Hyundai and decided to give it a try after many unsuccessful trips at other dealerships. but had a strict budget. I read reviews about Wayne Automall Hyundai and decided to give it a try after many unsuccessful trips at other dealerships. When I walked onto the lot, I was greeted by Angelo, who was extremely nice, NOT pushy, listened to my needs, and set me up with Chris Quillio. Chris was super knowledgeable about the entire line of Hyundai models, NOT pushy, attentive, and the nicest car salesman I've ever met. He guided me towards my ultimate decision to purchase a used vehicle at a great price that could not be found anywhere else. I felt comfortable and taken care of, which is something I have never experienced at a dealership, especially as a woman. I was so happy with my experience I brought my fiance in the next day and he leased a car from them as well. Chris even helped us through a sticky insurance issue, with no problem at all. My mom was so impressed she will be buying a car from Chris in April, and I know they have customers for life from me and my fiance. Thank you Chris and Angelo! More

Had to wait a little bit to get serviced- but it was well worth the wait. Came in to test drive the new Elantra, Chris helped us out and he was very knowledgeable about all the features and answered all the worth the wait. Came in to test drive the new Elantra, Chris helped us out and he was very knowledgeable about all the features and answered all the questions I threw at him. He wasn't pushy or obnoxious and I felt like he was straightforward and honest.He was also very patient with me and my husband, even when I asked for a moment to discuss it alone. When we knew we wanted the car we went through all the motions pretty painlessly- the color that we wanted wasn't there that day but he was able to quickly locate the car at their nearby lot and had it brought to the dealership the next morning. Originally I was going for a lease, but we crunched the numbers and the next day decided to switch to a purchase. It wasn't a problem at all. We also came in with an offer from Chase Bank which, to my surprise, the dealership beat by 2%. Came out knowing I Got a great deal on a great car that will hopefully last be a very long time! Thanks Chris, if you're reading this- we love it! More

We found the car we were looking for. He was very friendly and easy to work with. He also gave us a reasonable price and within our budget. friendly and easy to work with. He also gave us a reasonable price and within our budget. More

I had a price in mind, and John helped me make that happen. I knew exactly what car I was looking for. John helped make te negotiation as quick and painless as possible. happen. I knew exactly what car I was looking for. John helped make te negotiation as quick and painless as possible. More