Wayne Hyundai

Wayne Hyundai responded

Dear Mr. Breg, Upon reading your review, it seems that you had scratches that formed on your windshield from using window cleaner and a towel? I find this difficult to achieve without using some kind of abrasive. When you called Hyundai, they informed you that there wasn't a problem with the windshield and that it was at the "dealer's discretion" if they wanted to PAY for a new windshield. Why would the dealer buy you a new windshield that you scratched? Of course the body shop told you the windshield was defective, so that you would return to them instead of the dealer! As for the window etch benefit, it is "optional", which is printed IN BOLD on EVERY retail order. So how is it that we tried to "sneak" it in?? If you were not satisfied with the quality of the product, you should have contacted Hyundai directly yourself, and wrote a review about HYUNDAI, not about the dealership that TRIED TO HELP YOU!

Ted Breg responded

I did contact Hyundai. I was told it was the Svc Mgr who made the decision. As far as the body shop they were on State Farm's preferred list. He could have cared less. He also said that he had never seen anything like this before. How do you explain the driver's window?? Gravel flew into the well. Nonsense. Again, I feel the glass was defective. That was not your fault. Two windows not one.First it was the towel as an excuse. Then gravel in the door well. And the towel was fresh laundered. I have washed car windows lord knows how many times. Why would I put an abrasive on the towel??? I may be close to 80 but I still have all my marbles. Again, The fact that it happened to TWO, not one window seems to indicate that this was a defective production run. I also do plan to contact Hyundai USA ----- and the Federal Highway Safety agency about this. The internet is a useful tool in disputes. Everything was totally accurate. I know how to wash a window. And I feel I know what a windshield should be able to withstand. As regards the etching option I was told the Sales Mgr. would not accept it without this. I told the Salesperson I would go home and check my notes. When I did I saw that I was correct. I kept emailing and was left hanging. Finally, I emailed that unless I hear from someone by 4:00 I was going to cancel. Period. I quickly got the return call. But, that is how car dealers are. I go in ready for anything. I do mot enjoy this at all. But I am seething. in that I feel this was rejected out of hand.I am sure Hyundai will keep you posted.

Wayne Hyundai responded

Again, if the DEALER wanted to PAY for the windshield, they can decide to do so. However, if it is a manufacturer's DEFECT, it is up to HYUNDAI USA, NOT the dealer. In this case, the Service Manager decided that the dealership should not pay for the window (but I'm sure you were offered a discount) So did you go through your insurance to get the window fixed (I'm guessing because you went to a State Farm recommended body shop) As for the etching, when you placed the deposit, the etching was done on the car, then you had second thoughts, decided to cancel (after the work was done) and the dealership had to absorb the cost, which we did IN GOOD FAITH.

Ted Breg responded

The reason State Farm was contacted was that I hit a bear. That is how the tank was damaged. Also the body.There was no insurance re the window. I simply asked him to look at it. I never approved the option. I told the salesperson I would check my notes and get back to her. I did that night. She was gone. To say I used some abrasive is ludicrous. I plan to write Hyundai regarding this. Also my congressman. I had further asked to see someone from Hyundai to talk to and examine. I never was afforded the opportunity. It was killed by the Svc. Mgr. That was according to a "Bart" (no ID#) And also, not even the courtesy of a response. I had to call to find out.

Wayne Hyundai responded

So did you actually bring in your car to Wayne Hyundai's Service? Did you speak with Steve Roman, the service manager? So you only noticed the scratches AFTER you hit the bear, which caused the windshield wiper fluid tank to break?

Ted Breg responded

Timetable of events. Oct 8- Hit a bear Monday- Report to State Farm. Gave me authorized Body Shop. Got estimate on way home. Made appt. for 3 weeks later. Later discovered wiper tank empty. When I tried to refill it leaked. Was at my daughter's in Ct. during snowstorm. Drove home Sunday. Road salt accumulated on window. When I got home took windex and clean towel and cleaned window. Repeated 2 more times. and cleaned rest of windows. Next day I noticed the scratches. I tried to clean again hoping to remove. Unsuccessful!!! When I took the car in I asked owner to see what he thought. Car was in for 3 days. He told me he had never seen anything like it. He also felt the window was defective. Later that week I noticed the driver door window was also scratched vertically, strictly from up and down movement. When I took it to Svc SR's mind was set before he even looked. He never scheduled appt with DM from Hyundai as I requested. I have made up my mind--- I will let this report be voided. But, I will find others and give the SVC Dept the raves I feel it deserves. No matter what happens with Hyundai I will never go into that dealership again, for any reason. I am certain you are glad.

Wayne Hyundai responded

I am actually not glad. I'd rather fix the problem rather than the fix the blame. In the future, instead of ranting on a website, contact the salesperson who sold you the car, or his manager, and give them the opportunity to try and help you.

Ted Breg responded

No one ranted. I resent that The generally observed procedure is to to through service and to see the representat5ive from the corporate offices. In fact when I called your offices I told the problem to the person who answered. She told me the procedure to follow. The hard fact is that I consider the 2 windows to be defective. The phrase "outside influences" can include anything. To me it is deliberately vague. I keep asking myself-- What the hell am I supposed to do when ice is on the window on a cold winter morning?? I will be petrified to use a plastic scraper. That could be "outside influences," Excuse me!! here I rant again. And do not open and close the door window. Gravel in the door well. Steam clean the car with "distilled water".

Wayne Hyundai responded

The proper procedure would be to find help, get a definite answer, before posting your unfinished grievences online. From reading your timeline, it appears that you used the wipers with salt on the windows without the aid of wiper fluid. "Rock Salt" is exactly that: salt covered rocks. Salt to melt the snow & ice and rocks for traction. So, according to your OWN account, it is POSSIBLE that you were wiping the windshield with ROCKS! I base this just on what you have said, as I have not personally inspected the damage.

Ted Breg responded

I followed procedure your switchboard said. Sorrreeee!!! Scratches do not follow wiper arc. Hang in there!! If you don't loke message attack the messenger.

Wayne Hyundai responded

Mr. Breg, Are you reading the responses past the first few lines? I clearly stated "I have not personally inspected the damage" I'm not "attacking the messenger". I'm trying to reach a logical conclusion based on the information provided. Again, I invite you to visit our service department to try and rectify this situation.

Ted Breg responded

I did visit your service department. I was informed by Hyundai the Svc. Mgr (SR) rejected. He would not even let me explain to H- USA DM what happened. AND NEVER CALLED to let me know. I got a message on my ans Mach. that HY- USA called I called back but could not cannect. He never got back to. I will try Mon. But, the fact that he didn't try to reconnect sends me bad vibes.

Wayne Hyundai responded

And again, my point all along is that you posted a complaint on a website before getting a final resolution to a problem. And if HyundaiUSA decides that it is NOT a defect, you still should NOT have complained on a website deriding the DEALER.

Ted Breg responded

We will see what they tell me Monday. I do not agree I decide what I should do. Not You.

Wayne Hyundai responded

That is true. And what is also true is that HyundaiUSA decides what THEY should do and the Dealer decides what THEY should do, Not You. To smear our name on a decision that is NOT ours to be made before you actually get that decision is not only unfair, but it could make those that are in position to want to help you feel less likely to do so.

Ted Breg responded

Again, Bart at HY- USA said today (at3:15) that the SVG> MGR at the DEALER made the decision.

Wayne Hyundai responded

I have not spoken to the service manager, but from what you are telling me is that the service manager has given his opinion to HyundaiUSA that the damage is NOT a defect. Here is another idea you have not thought of: Take the car to ANOTHER Hyundai dealer and see if you get the same results!