Wayne Hyundai - Service Center

I had a terrible experience. Was charged $144 for a cabin air filter. I would have never agreed to that crazy price. Really taken advantage of. No one calling me back and maki Was charged $144 for a cabin air filter. I would have never agreed to that crazy price. Really taken advantage of. No one calling me back and making this right. Offering a service credit? Not acceptable I need a credit to my credit card. More

Their service department is horrible. For over 2 years, appointments for oil changes or service are booking over 6 months out. Ridiculous. I have emailed the service department several ti For over 2 years, appointments for oil changes or service are booking over 6 months out. Ridiculous. I have emailed the service department several times to address the issue and no call back. Prices are high More

One of the selling points for leasing a Hyundai Tuscon from Wayne Hyundai was the free oil changes. For a month now, I have been trying to schedule an appontment online for an oil change without success. from Wayne Hyundai was the free oil changes. For a month now, I have been trying to schedule an appontment online for an oil change without success. After finally calling the service center, it turns out the next appointment avaiable is in March 2025! That's 7 months from now! Are you kidding me? Now I need to pay out of pocket for this routine maintenance that should take 30 minutes. There's not a chance the Wayne Hyundai management will cover that charge from another service center. What an absolute scam! Stay away! You've been warned! More

I was told when I purchased this vehicle that I would have free oil changes. When I had the vehicle for about 4 months, I called to schedule my first oil change. This was in early November 2023. The f have free oil changes. When I had the vehicle for about 4 months, I called to schedule my first oil change. This was in early November 2023. The first available appointment was for June 2024. I confirmed that it was indeed 8 months from my call and I was told yes, that was the first available appointment. I consider this a scam to get customers to purchase vehicles. When I tried to contact my salesman and the manager of the facility, I got the runaround. I will never purchase another vehicle from Wayne Hyundai and I will discourage anyone from purchasing at this location. More

Do not buy from this dealer! . Service for your car takes place at the Wayne Mazda and they are horrible. They have had my our car for 3 days and have not even looked at it! No lo . Service for your car takes place at the Wayne Mazda and they are horrible. They have had my our car for 3 days and have not even looked at it! No loaner car- no communication! We have been without a car for 3 days and they can not tell us how long they will have it! No suggestions on how to help - no rental car help. Crazy. Never buy from them - find a dealer that has great customer service. You need that since if its under warranty you are stuck with using a Hyundai repair shop. More

SEE RESPONSE FROM DEALER BELOW I am actually rating this service department zero stars but it won’t let you post the review unless you give at least one star. Let me start off by saying I never write revie service department zero stars but it won’t let you post the review unless you give at least one star. Let me start off by saying I never write reviews good or bad. But this time I had to vent. Avoid this service center "STEALERSHIP" at all costs. First off when I bought my Hyundai I was told that I had free oil changes for life. Great. So I try to get a service appointment and they were booked three months out. xxx so I make the appointment. Went in for a 50,000 service. Was quoted about $750. After car was inspected the usual things like $120 extra for cabin and air filters and shop supplies Ok fine. "you need front brakes ok how much. Hold on while I get the price. That will be $989 total. Ok do it.I figured not too bad another $275-300 for the front brake job not too bad. I just had back surgery and usually do this myself. 5 hours later car is ready. Total bill is $1711.41 and that’s with a 33% coupon off on scheduled maintenance services. Turns out that $989 price was just for the front brakes and rotors. I told them you gotta be xxxxtin me! Asked for a manager and some 20 something kid in a suit says I'm the manager. He tells me to hold on a minute you don't understand. I said oh no I understand as I pointed to the artist rendering of the new building that's currently under construction. He says Brake shoes a very expensive like $200 plus dollars and are guaranteed for life. I asked how about rotors. Oh no just the pads. So I laughed in his face and told him I have been working on cars since I was 14 and $989 for a front brake job is ridiculous. I turned around to all of the service advisors who at this point we’re all looking at us and told them this place is a rip off and they would never see me again. I strongly suggest that you take your car to a local repair shop. At least if he rips you off you can argue with the owner directly. This place is the definition of "Stealership". I hope upper management reads this. DEALER RESPONSE I spoke with Devan Prediger service manager today. We had a lengthy conversation. I explained that I believe that I was misinformed or misinterpreted the amount of the total cost of the work. I assumed the total for all the work was approximately $989. As it turned out that was the cost of the bakes alone. I was extremely upset when I was presented with a total of $1,711. I would have never approved the $989 for a single axle brake replacement which according to my research before I went in for service was approximately $350 per axle. This prompted by negative review . Devan apologized for the 4 month wait to get this service appointment and miscommunication and explained the reasons for the delay. I believe we have resolved the issue and I look forward to once again doing business with Wayne Mazda. On the positive side I told him I was impressed with the video from the service mechanic. Therefore I am changing my former rating of this service department and the dealer responded quickly and we came to terms. More

Hello there sir or to whom it may concern, I've been waiting on a maintenance checkup for the last 4 months and when I've tried to call to ask why there's nothing on the schedule to schedule an appointm waiting on a maintenance checkup for the last 4 months and when I've tried to call to ask why there's nothing on the schedule to schedule an appointment your staff says that they don't have enough mechanics so therefore service has been pushed back 3 months and I cannot wait that long because I've been very on point with my car and the last time I've been there you guys failed to give me my multipoint inspection sheet and cost me a bundle of money cuz you guys didn't tell me that my battery was dying and other things as well so I was a bit disappointed about the whole situation after coming to you guys for 8 years I felt that wasn't very nice to do to an existing customer. So if you guys have any availability I'll be more than happy to bring it in in the morning it would be greatly appreciated cuz I can't seem to get any appointments through you guys and that's very disappointing.... Sincerely, A. Maniscalco More