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Wayne Hyundai - Service Center

3.6

11 Lifetime Service Reviews

1935 NJ-23, Wayne, New Jersey 07470

11 Reviews of Wayne Hyundai - Service Center

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September 28, 2018

"Never buy a Hundai. My name is Christine Dilzer"

- DG11941

My husband was a Toyota Customer abs I was a Honda customer all my life. We decided on a Hyundai Santa Fe rather than going with a Honda Pilot. We initially leased the car with the intention to buy 3 years ago last October. When we drove the car off the lot the front windshield cracked. They replaced the windshield 3 times before getting it right. We should have know right then. The car has been in the shop more than we have been able to use it to take our granbabies down the shore. They just had to rebuild the engine and had the car for around 2 months we were in a smaller loaner. We got the car back and the engine light came on immediately. Then there was a metal sound in front of car. So it just went back in for a catalytic converter. When we received the car back after the two months of having the engine replaced the center console lid latch was cracked and the lid flaps up and down when we drive. We were told that they are not responsible since the engine work was not in the interior of the car and it would cost us almost $400 to fix. Needless to say we are not recommending Hyundai and we will be back in Hondas and Toyotas.

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Recommend Dealer
No
Employees Worked With
We used to work with Marc who was WONDERFUL customer service and attitude wise but he is no longer there. Not sure what the mans name was we dealt with but he appeared apathetic
September 26, 2018

"Mazda service is excellent"

- leonidgoldreyer

I came for regular oil change in my 2017 Mazda CX-5. Also I have had some issue with my car computer self-rebooting in the middle of my ride. I was told that software upgrade is needed. Everything was completed on time.

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Yes
Employees Worked With
Warren Mccoy
Sep 27, 2018 -

Wayne Hyundai responded

Thank you for taking the time to write us a great review. We appreciate your business and are happy to hear about your positive experience with our service department. We look forward to seeing you again in the future but until then, drive safely!

September 26, 2018

"Nikita is the best!!"

- robert370z0

Everything was great. From drive in to drive out. Nikita made it a smooth process and got me on the road in no time. Highly recommend

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Recommend Dealer
Yes
Employees Worked With
Nikita villopoto
Sep 26, 2018 -

Wayne Hyundai responded

It is our pleasure to hear about your positive experience with Nikita. Thank you for the great review. We are grateful for your business and look forward to seeing you again in the future!

September 26, 2018

"Brake Service"

- BOBW3

Service was prompt. Michelle kept me informed on the progress. Shuttle service got me back to work and back to dealer when car was complete. Job done right with the manufacturer genuine parts. I never will go anywhere else!

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Recommend Dealer
Yes
Employees Worked With
Michelle and Warren
Sep 26, 2018 -

Wayne Hyundai responded

Thank you so much for your loyalty. We appreciate your business and are happy to hear about your positive experience with Michelle. We look forward to seeing you again in the future!

September 25, 2018

"brakes installation and transmission fluid"

- SASAMERCY

service was excellent, customer service always friendly, and was able to spent less time as everything was efficient I also got updates to what I need to service next.

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Yes
Employees Worked With
Warren
Sep 26, 2018 -

Wayne Hyundai responded

We are glad to hear that you had a positive experience with our service department at Wayne Hyundai. Thank you for taking the time to write us a great review. We appreciate your business and look forward to seeing you again in the future!

May 06, 2017

"Poor customer service!"

- ecat417

Horrible customer service! I have purchased 3 cars there in the last 3 years. The one time I had a problem, they did nothing about it. The manager Phil pretended he made some phone calls, but did nothing to help. I got the problem resolved somewhere else. They lost a loyal customer as they will not get my business or anyone I know, again.

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Recommend Dealer
No
Employees Worked With
Phil O'Sullivan
May 08, 2017 -

Wayne Hyundai responded

Hi, thank you for the feedback. I am sorry to learn about your experience. Would you mind providing a little more information on what happened, Phil is one of our sales managers but it seems the issue you experienced was service related? We are grateful for your continued loyalty and apologize that we were unable to resolve the issue . If there is anything we can do, please let us know.

September 24, 2016

"Special courtesy by advisor"

- Newjerseyal

My two trips in the dealership I was handled by Nikita Villopto. She was extremely helpful and couteous to me. She listened to my problem with the back windows on passenger side and took down all the info. Was also very sympathetic since this was the second window it happened to. If I ever need to go back for anything I hope I have her as my advisor. Thank you Allen Brady

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Recommend Dealer
Yes
Employees Worked With
Nikita Villopoto
Sep 24, 2016 -

Wayne Hyundai responded

Thank you so much for the great review and especially for your business. We're very happy that Nikita could assist you and was able to make your experience with us s good one. Thank you for being part of the Wayne Hyundai family.

June 22, 2015

"False Advertising"

- Mike

Purchased a 2015 Elantra, and was told that the oil changes were free for life. Period, and end of story. That is until you go to use them. You must follow the dealers recommended service agreement, and just a free oil change itself will set you back about $50.00. They so rotate your tires for you, but that is a pretty steep price for a tire rotation when you think the dealer is taking care of you.

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Recommend Dealer
No
Employees Worked With
Eddy Santiago, who is no longer working there
July 23, 2013

"Great service department brought my Genesis in for..."

- Jetboy585

Great service department brought my Genesis in for service i was pretty impressed with the drive in garage. I really appreciate being asked if i needed a ride home or a loaner car prior to my visit and thanks for the quick car wash, but the only thing i would like Wayne Hyundai to have different services for customers who own flagships models like the Equus/Genesis like a full car wash service/armor all and vacuum.....

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Yes
Employees Worked With
Anthony
September 21, 2012

"I have a 2013 Genesis Coupe. I've been having some issues..."

- Leafweir

I have a 2013 Genesis Coupe. I've been having some issues with the blue tooth linking up to my phone. I initially took my car to Paramus Hyundai for service because they were closer to where I live, huge mistake. Stay way from Paramus if you need service. Got to Wayne and checked in, the service staff allowed me to demonstrate my problem rather than assuming it was a problem with my phone like Paramus did. The waiting area was pristine and well lit. There was an area with bagels, coffee, and pastries with a nice older gentleman maintaining the refreshments. They had 4 PCs available for customers to browse the web on while waiting. They had more than ample seating (Paramus had maybe a dozen chairs, Wayne had about 30). The bathrooms were clean and modern. They inspected my vehicle and determined that I needed a new radio and ordered it for me (Paramus insisted that there was nothing wrong). They even washed my car for me before returning it. Seriously if you need service, go to Wayne. Night and day difference between Wayne and Paramus. Also their sales staff is great, the sales person I dealt with in May was John Trusio, definitely recommend buying from him if you're in the market for a vehicle.

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Recommend Dealer
Yes
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