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Wayne Subaru

Pompton Plains, NJ

4.9
1,643 Reviews

600 Route 23 North

Pompton Plains, NJ

07444

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1,643 Reviews of Wayne Subaru

September 14, 2017

Excellent staff and my representative Joan went above/beyond All representatives took all the time I needed to get the vehicle I wanted and at the best cost to meet my needs. The walk around and review of all f More

by BobS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fried, Joan Vaccaro, Ken Kopack
September 08, 2017

Very pleasant experience and very helpful Joan was a very helpful member of Wayne Subaru. All of my requests for a new car were met very easily. Great staff all around! More

by Aguadagno7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fried, Joan Vaccaro
September 07, 2017

excellent experience! steve was as helpful and insightful as you could ask for. the entire process was easy and enjoyable. I have bought many cars over the years and this w More

by mwtitan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Durkin
September 06, 2017

Small town feel big time service Everyone is nice and caring. No pressure to buy. Service is great. They work with you to give you what you want at a price you can afford. More

by Deannesubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Moltane, David Fried
September 05, 2017

Buying a New Car was a breeze with Steve I just bought my first brand new car on 9/4. I was so nervous and my anxiety was through the roof. Steve Durkin made all the nerves and anxiousness go More

by Pinkbow1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fried, Steve Durkin, Nick Gigantes
September 03, 2017

Good experience with Wayne Saubaru Ken was very friendly, down to earth & made me feel comfortable. Answered my questions and did not apply any pressure. Gave me a good deal. More

by gemon16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kopack
Sep 06, 2017 -

Wayne Subaru responded

Good Morning, my name is Charles Moltane and I am the BDC Manager here at Wayne Subaru. Recently you provided a review on Dealerrater about your experience with purchasing your new Subaru. You scored our dealership very well and we truly appreciate it as we strive to provide every customer with a Truly Exceptional Experience whenever they come to our store. You also spoke glowingly about Ken Kopack, your salesman, but I see that you only scored him a 1 out of 5 stars. If you would, please tell me what occurred in the purchase process with Ken where he earned only a 1 star rating from you. I ask for this information so that we can improve the experience for all of our customers. Thank you and I look forward to your reply. Sincerely, Charles Moltane

September 02, 2017

Outstanding Sales Outstanding sales rep Joan Vacarro. She knew her Subaru inventory and facts about her vehicles. Every thing was thoroughly explained by her and Nick G More

by Lovely Debbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fried, Nick Gigantes, Joan Vaccaro
September 01, 2017

Pleasant Experience It was our first time buying a new care. Jim was friendly and informative without being pushy. We had a pleasant experience throughout. We're very h More

by Pshen
Recommend Dealer
Yes
Employees Worked With
Jim Malloy
September 01, 2017

Very Professional across the full spectrum of dealership This is second Subaru Forester that I leased from this dealer and the whole experience was good. Sales rep was very professional and helpful. They to More

by Joe Laborsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fried, Nick Gigantes, Charlie Wilson
August 24, 2017

Very friendly Our experience at Wayne Subaru was wonderful. We were very relaxed and never felt pressured or rushed to make a decision. It was a pleasure working wi More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Whritenour, David Fried, Ken Kopack
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