Two months after purchasing a 2018 BMW X1, the brake light came on, requiring a complete brake job. The car is CPO, and the report listed the life at 7mm front and 5mm rear, which generally provides 40-50% life. However, the car never had the brakes replaced, and with 23K miles on it at purchase – the brakes should have been replaced during the CPO. This, too, suggest the CPO reporting is less than honest.
I spoke with a German Car Master Mechanic who informed me it is nearly impossible to go from 7mm to replacement within the milage range (2500), and at best, that wear could only occur if the car was being tracked (raced). He suspects, as do I, the CPO documentation was incorrect at best (deliberately misleading). I did some research online, and 100% of the articles and forums suggest this pad life would last 4X longer than it did, suggesting the dealer either misrepresented the actual remaining life or made a mistake.
Upon complaint, the dealership did reduce the replacement cost to the customer to $450. While this is appreciated, the customer should not be charged any amount based on - the CPO vehicle, the pad life remaining, and the criticality of ensuring the customer has good brakes leaving the dealership. This dealership put the customer's safety at risk by putting her into a CPO with near-zero life remaining on the pads.
Customers that pay a premium for a CPO vehicle (roughly $2500), profit-driven for the dealership, should be able to TRUST that the dealership performed a thorough inspection and made repairs or modifications to represent the contractual requirements of the CPO or spirit thereof. No customer should be put into a CPO with bad brakes and then asked to pay for the repair two months later.
While this specific customer protection complaint is for the brakes, the car had been returned to them a few times since purchase two months ago. The 'check engine light came on right around 100 miles after taking possession, which indicates they cleared the 'code' for sale.
The dealership has refused to honor the CPO and replace the 'end of life' brake pads under that agreement and said they did everything right. I entirely disagree and seek assistance for this customer and all others that walk into Weatherford BMW of Berkeley.
I have complete documentation of everything stated here. It's all factual.
Jennifer Bishop was less than helpful, with a lack of customer focus - IMO.