Weatherford BMW of Berkeley

We bought a Certified Pre-Owned 740il that had a badly damaged spare and deep gash to the sidewall. My wife went to show the car to her father and he noticed the sidewall damage. It was not large (2" wi damaged spare and deep gash to the sidewall. My wife went to show the car to her father and he noticed the sidewall damage. It was not large (2" wide) but quite deep. My father in law decided that it wasn't safe so he was going change it out with the spare. However, the spare was bad (the rim had a bend in it that looked like someone hit a curb with no tire on it) At this point we were left with no choice but to purchase a new tire. When we went back to Weatherford they treated us like we must have did it and it took them a month to get a new spare for us and they wouldn't reimburse us for the new tire we bought. Shortly after getting the spare issue resolved the breaks starting locking up after the car warmed up. We ended up getting towed 3 or 4 times for this problem. Because we were completely dissatisfied with Weatherford, we ended up having all the service completed at Concord BMW (I should have bought a car from them). They had a difficult time figuring out what was going on with the brakes and they replaced just about everything. Eventually they determined that brake system had the wrong brake fluid in it and was the cause of the problem. The entire brake system had to be replaced. They took the issue up with Weatherford for us because the car never should have been sold that way and because it was the brake fluid that cause the damage it was not covered by warranty. Of course Weatherford did nothing. Concord BMW cut the bill in half for us but I stilled paid a big number to get it fixed. In any event it solved the problem. We had several other problems with the car after the brake problem and at a that point my wife refused to drive the car a more so we got rid of it. We have had nine cars, the BMW being the nicest, and I have never had so many problems. The one bright spot was Concord BMW. We didn't buy the car there but they treated us fantastic. One of the best dealerships I have dealt. Dublin Honda is the only other great experience I have had. More

I recently purchased a new vehicle from this dealership and it was the easiest shopping experience ever. First, I made my decision on my choice of colors and options, then I researched the invoice prices and it was the easiest shopping experience ever. First, I made my decision on my choice of colors and options, then I researched the invoice prices and discounts available in the Northern California area. I placed one phone call to Guy Parish to negotiate the price, place the order and it was a done deal. The first time I set foot in the dealership was to pay for the vehicle after it arrived. I spent no more than 30 minutes with the Finance Manager signing the sales paperwork and was on the road with my new car. This is my second purchase from Guy and I have recommended Guy to many other friends and family members who have had similar shopping experiences. I've visited other dealerships before and have never had such tremendous customer service. More

Dealer may be ok if car has no problems. Salesman has avoided me whenever I have a problem with the car. Other than "Brian", the service advisors have been rather unfriendly. The service department has t avoided me whenever I have a problem with the car. Other than "Brian", the service advisors have been rather unfriendly. The service department has torn the interior and put multiple scratches in the paint while trying to repair problems on a car with less than 2000 miles. I expected more from a $50k car, and significantly better service if a problem arises. I would sugest RUNNING from this dealer, and think again on owning another BMW. More