Webb Chevy

My service was good. I just waited a long time for my oil change, my appointment was at 8:00 and it was after 10:30 before they were done. I just waited a long time for my oil change, my appointment was at 8:00 and it was after 10:30 before they were done. More

Deceptive Out-of-State Buying Experience – Poor Transparency & Accountability In May 2025, I began the process of purchasing a 2022 Cadillac Escalade from Webb Chevrolet in Oak Lawn, IL, remotel Transparency & Accountability In May 2025, I began the process of purchasing a 2022 Cadillac Escalade from Webb Chevrolet in Oak Lawn, IL, remotely from Texas. I’ve bought from other out-of-state dealers before and had smooth, transparent experiences. Unfortunately, this was the only one that left me feeling misled and taken advantage of. The sale dragged on due to delays in the finance office, and I didn’t officially complete the purchase until June 2025. I picked up the vehicle on June 21, 2025, after spending several hours at the dealership. My contacts were Nas Zaiden (Finance Manager) and John Hickey (Product Specialist). Despite being there in person, no one offered a walk-around, disclosed any issues, or mentioned missing components. I was simply handed one key fob with no explanation. After I returned home, I discovered: • A cracked rear entertainment screen • A gas tank door that doesn’t open • Missing grille components • No cold-weather diesel plug or cable • Only one key fob, requiring costly replacement While I was still at the dealership, I had to personally point out rear fender damage while the vehicle was in the service lane for a check engine light and dead battery issue — neither of which were disclosed before delivery. The only photos I received prior to pickup were from John Hickey. While they looked clean and professional, they conveniently avoided showing key problem areas, including the damaged fender, the malfunctioning fuel door, the missing grille trim, and the cracked rear screen. In hindsight, these omissions do not feel accidental. I emailed Tim, the General Manager, on June 23, giving him the opportunity to address the issues. He initially replied, saying he’d review the inspection report. After that, he never followed up. In his final message, dated June 26, he said: “While it’s never our goal for a customer to leave dissatisfied, the value and cost of this pre-owned 2022 Escalade in Oak Lawn, IL, likely influenced your decision compared to similar vehicles available closer to your home in Sanger, Texas.” Instead of taking accountability, the blame was placed on price — as if that excuses cutting corners and withholding information. Yes, the vehicle was sold “as-is,” but that doesn’t eliminate a dealership’s legal responsibility to disclose known defects — especially to an out-of-state buyer with no fair chance to inspect the vehicle before purchase. As of July 11, 2025, after giving the dealership every opportunity to respond professionally, I’ve filed formal complaints with both the Better Business Bureau (BBB) and the Illinois Attorney General’s Consumer Protection Division. I encourage others who’ve experienced similar treatment to do the same. — Eric Salazar More

Webb Chevy is always professional and they do a great job on my vehicle nice job on my vehicle nice More

Jorge Guzman provided grest information and honesty . Will refer him to friends and family . 2 dumbs up Will refer him to friends and family . 2 dumbs up More

John Hickey was great in helping with the purchase of my daughter’s first car! We will definitely refer any family and friends John’s way! daughter’s first car! We will definitely refer any family and friends John’s way! More

Dropped my vehicle off for engine/exhaust noise. Driver took me back to my hotel. A couple hours later picked my vehicle up. Repair was covered by my warranty. Driver took me back to my hotel. A couple hours later picked my vehicle up. Repair was covered by my warranty. More

Moises was very kind and helpful! Made everything run smooth and quick to get our dream truck! Made everything run smooth and quick to get our dream truck! More

Great service. Timothy Hanry helped me with everything explained everything to me he made me feel comfortable asking questions. Timothy Hanry helped me with everything explained everything to me he made me feel comfortable asking questions. More

Tim, Andy and Johnny were great to work with and stayed late to get the deal done. Great attitude and professionalism late to get the deal done. Great attitude and professionalism More

Very helpful and knowledgeable staff explaining everything and answering all questions thank you guys very much everything and answering all questions thank you guys very much More