Webb Hyundai Highland

Biggest mistake I've made I came into the dealership on 12/31/2016 to inquire about a vehicle. I was introduced to Sean Whitfield, he was a nice person and very friendly. Sean I came into the dealership on 12/31/2016 to inquire about a vehicle. I was introduced to Sean Whitfield, he was a nice person and very friendly. Sean didn't ask me very many questions about my needs, I told him which vehicles i was interested in and he insisted on this particular Silver 2015 Hyundai Sonata SE. He told he that I should take it home for a test drive, but i had already test driven the vehicle, so i told him taking it home was unnecessary. Sean insisted that I take it home for a few days and to return to the dealership. Once i got home, i noticed significant damage on the rear passenger side of the vehicle- there was a huge dent and deep scratches. The back seat of the car was filthy and the car had 5,600 miles on it and they were attempting to sell it to me as a New Vehicle. I took pictures of the damage and when i returned the car to the dealership, I pointed out the damage on the car. Sean then accused me of damaging the car, I was highly upset. After talking to a manager (I believe his name was Matt) he assure me that I would not be held responsible for that damage. Matt & Sean then offered me a 2016 Hyundai Sonata Sport which I liked. We sat at the dealership for a while and we agreed on pricing any everything. I needed to return to the dealership to sign over my current vehicle that I was trading in. When I returned to the dealership 2 days later (01/04/2016), Matt was not there. The entire deal changed. The dealership no longer wanted to honor the agreement that we had made 2 days prior. Out of frustration I was prepared to walk away. I returned the keys to the 2016 Sonata Sport and was ready to leave. Sean Whitfield then offered a 2016 Hyundai Elantra Limited, I did like the vehicle and we agreed on a price and terms. We then sat with Jim Menz in the financing office. We agreed on no down payment, $407 a month car note, Webb Hyundai would make the 1st payment, they also agreed to throw in a remote starter at no extra charge, and they agreed to make the payoff on the vehicle I traded in. So my first payment wouldn't be due until 2/4/2016. On January 25th, a week before my 2/4/16 payment was due I received a call from Jim Menz advising me they they had not calculated my taxes correctly and i had to come back in to re-sign some paperwork on January 26, 2016. In the meantime i had been calling and leaving messages for Sean Whitfield and I had been sending emails. I eventually found out that Sean no longer worked at this dealership and they failed to inform me. So I went to the dealership and re-signed the document, I made mention that my car that I traded in still hadn't been paid off and now late fees have been assessed. Jim Menz assured me (and I quote) "We are gonna call GM Financial and get a new payoff quote. Whatever the price is, we will pay it off" Jim also said that the only thing that was changing was the amount i would pay would be lowered to $400 but everything else we agreed upon were staying the same. I was happy to finally be done, because that was my 4th time coming to that dealership. I live in Chicago, this dealership is located in Indiana. Well today is 02/18/2016. I have already paid my 1st car note that was due on 02/04/2016. The dealership still has not paid off my car and now it is on my credit report as late, and my score has now dropped about 80 points because of it. I still haven't received my remote starter that I was promised, and they have not sent me my Illinois Plates and registration as promised. My temporary plates were only good until 02/03/2016- so now I'm driving illegally, I'm so unhappy and i've called this dealership several times to complain. Each time they promise to fix the situation and they haven't. I'm at my wits end and i don't know what else to do. i'm thinking about complaining to the Attorney General as well as the Better Business Bureau because this is unacceptable More

Way to buy a car Our sales person "Joe" was wonderful and did everything he could to make sure we were satisfied. He made it all easy even down to the financing! Our sales person "Joe" was wonderful and did everything he could to make sure we were satisfied. He made it all easy even down to the financing! More

Not happy I was not told that the model that I was buying did not come with curtain features that was very disappointing and its to late to do anything about it I was not told that the model that I was buying did not come with curtain features that was very disappointing and its to late to do anything about it. More

Great experience Dave was great!He was very professional and had a great deal of experience and patience. He did a very good job with showing me what I wanted. Dave was great!He was very professional and had a great deal of experience and patience. He did a very good job with showing me what I wanted. More

Nice vehicle Im happy with the azera This vehicle is luxurious Really roomy Very attractive Next year i will like to purchase the genesis one of my dresmcars Im happy with the azera This vehicle is luxurious Really roomy Very attractive Next year i will like to purchase the genesis one of my dresmcars More

Bait and Switch, Harassment, Fraud This dealership is shady, unorganized, unprofessional, and downright criminal. I went to Webb Hyundai on 11/20/2015 because I was interested in a use This dealership is shady, unorganized, unprofessional, and downright criminal. I went to Webb Hyundai on 11/20/2015 because I was interested in a used car they had listed online. After talking with a salesman, Brian Evans, he explained to me that the price listed online was not correct and instead, convinced me to look at the new models instead. I ended up purchasing a 2016 Hyundai Veloster for $1000 down and $371/mo for 82 months. I also had a trade in, a 2010 Camaro. I took the car home that day. On 12/8/15, I emailed Brian asking if my Illinois license plates had arrived. Brian responded that the plates were scheduled to arrive that day. On 12/14/15, I drove to Webb to retrieve my plates. I spoke with the receptionist, Brian, and the used car manager that day. I ended up getting my license plates after sitting in the waiting room for approx 30min. I left with no issues being brought up. On 12/22/15, I received a call from the finance manager, Jim Menz. Jim accused me of avoiding calls from the dealership and that I need to come back in to the dealership right away due to the contract I signed being invalid. Jim explained that the dealership accidentally had me sign the wrong contract and so it was not valid and that I needed to come in immediately. I told him I could not due to being tied up for the holidays. Jim said if I don't come in by Xmas Eve, they will come and take the car. Jim called me again on 12/23/15 to say the same thing, I told Jim I would come in ASAP and to stop calling. Over the course of the next week, Jim called me 17 times to both my personal phone and at work. I emailed Jim and asked for my options if I decided to not sign. After being harassed at home and at work, I wanted to return the car, get my down payment back and walk away. Jim claimed I was legally required to sign due to: "not a right of rescission in the State of Indiana". I went in and signed the new contract under duress on 12/29. They also forced me to pay my first month payment, which PNC bank claims to have never received. As a result of a delinquent payment, my credit score took a 130-point hit. My credit history, while only going back 2yrs, was perfect prior to this with 100% on time payments. Now this summer when I start shopping for my first home I am going to have problems getting a mortgage. This issue is going to end up costing me thousands of dollars. AND PNC bank also says that if the payment isn’t made within 3 weeks, they will send the account to collections and could repossess the car. I currently have a pending Consumer Protection case with the Indiana Attorney General’s office. Save yourself the trouble and go somewhere else. More

very good very nice people, excellent products, no pressure. I had an easy transaction and flawless pricing match. very nice people, excellent products, no pres very nice people, excellent products, no pressure. I had an easy transaction and flawless pricing match. very nice people, excellent products, no pressure. I had an easy transaction and flawless pricing match. More

pleasure doing business with Webb Hyundai. Love the convenience and trust With Webb Hyundai from sales and service staff. It was a good overall experience, and hope to see you again in two year Love the convenience and trust With Webb Hyundai from sales and service staff. It was a good overall experience, and hope to see you again in two years. More

No pressure, sincere honest people. Webb was the third dealership I had been to looking and the furthest from my home. I live in Ill. The other two places I got that gut feeling like I w Webb was the third dealership I had been to looking and the furthest from my home. I live in Ill. The other two places I got that gut feeling like I was being conned & I needed to leave... asap. In a sharp contrast, Webb was looking to meet 'my needs' from the start. They didn't play games, they were up front , honest and I felt their sincerity....and no pressure or pushiness from anyone. What an enjoyable experience it is when you find a business with a Win Win attitude. They in business to sell cars, which they did... but I really felt their goal was to see me Win too,by getting the best deal possible and return as a satisfied customer. Thanks to all of you! More

Veryyyyyy Happy!!!!!! Total great car buying experience....Wish I would came to buy my first car....Love the sales staff.Hats off James Evans for getting me the best deal!! Total great car buying experience....Wish I would came to buy my first car....Love the sales staff.Hats off James Evans for getting me the best deal!!! More