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Webb Hyundai Highland - Service Center

Highland, IN

3.6
37 Reviews

37 Reviews of Webb Hyundai Highland - Service Center

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May 16, 2024

The oil change was finished within 45 minutes of my scheduled appointment. Waiting room is nice with comfortable seating and complimentary snacks and beverages. My only negative comment is the volume More

by britobob73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Kobiela
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

I was charged for a service not completed. My calls were not returned. This is an insurance claims. I'm surprised by the behavior of the service department. I have 2 cars that bring in for ser More

by nurse60419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cindy Kobiela
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Formentini
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Webb Hyundai Highland responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 14, 2024

Great dealership, always go here for my needs,very friendly people. Very through at what they do. More

by jgogal00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Vegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonessa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Webb Hyundai Highland responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Webb Hyundai Highland, we look forward to having you as one of our valued customers for many more years to come!

May 14, 2024

This dealership is wonderful! The service department is top notch! The sales people are very friendly and customer oriented. Everyone goes above and beyond to please their custome More

by jstufft12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bonessa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Webb Hyundai Highland responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

May 10, 2024

I came in to get a seatbelt fixed. They were efficient and quick! Anthony kept me informed of the progress. Great customer service! More

by kbermes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Vegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bonessa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Webb Hyundai Highland responded

It's great to hear that Anthony was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Webb Hyundai Highland!

May 10, 2024

They promised me 3 free oil changes when I bought my vehicle and I was denied when I tried to use them. More

by slope_26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Webb Hyundai Highland responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 10, 2024

Unable to repair my car after having for almost 2 months. The service person Anthony Rivera stated that Hyundai informed them that there was a software update done Dec 23 and there was not anything wrong wit More

by oohac
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Webb Hyundai Highland responded

Thank you for taking the time to share your feedback with us, we are sorry that this happened and will have a Manager reach out to discuss this further.

April 30, 2024

Anthony was professional and polite. Kept me up to date on the status of my vehicle being serviced. The service reception was not helpful when answering the phone when I tried to make an More

by soleskicarla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bonessa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Webb Hyundai Highland responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

January 18, 2024

Just had my car serviced and am VERY satisfied with the service. I am surprised anyone complains about rude or unfriendly Hyundai employees - they were all so busy today I could hardly believe it, yet EVER More

by c.m.yerga
Recommend Dealer
Yes
Employees Worked With
Jordan Mileusnic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Webb Hyundai Highland responded

Thank you for taking the time to share your experience with us, we are happy everything went well and look forward to seeing you again soon!

September 20, 2023

The service association Lisa is always so mean and rude. Does not help at all. I genuinely think she’s mean to me because she doesn’t like me. It’s ridiculous and I will not go back there because of her. More

by Car12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Sprouse
Sep 22, 2023 -

Webb Hyundai Highland responded

Thank you for taking the time to share this with us, we are sorry to hear this and would really like to speak with you, please email dana.douglas@webbcars.com with your contact information.

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