Weber Ford Granite City

Justin was a pleasure to deal with. he worked relentlessly to secure the truck wanted and went out of his way to make sure everything was right. if you need a new vehicle he is the guy he worked relentlessly to secure the truck wanted and went out of his way to make sure everything was right. if you need a new vehicle he is the guy to see. More

Darin was a wonderful salesman to work with. He was very helpful throughout the whole process He was very helpful throughout the whole process More

Weber Ford and Chris Wheeler did a great job, putting me in my new Maverick. Price was competitive (low enough for me to bypass other dealers) and when a special situation arose about a month before the "b in my new Maverick. Price was competitive (low enough for me to bypass other dealers) and when a special situation arose about a month before the "build date" for my truck, they jumped into action to find a truck nearly identical to "my truck", negotiated with the other dealer, and got me taken care of. What great service! I whole-heartedly recommend Chris and Weber Ford. More

The service was phenomenal and Alex demonstrates outstanding customer service and thorough is accommodating clients. outstanding customer service and thorough is accommodating clients. More

We have worked with Alex and Weber Ford several years. We won’t go anywhere else. We won’t go anywhere else. More

I worked with Chris belesi and was very pleased with all the information and help he provided I don’t have very good credit and he still managed to get me the truck that I wanted I highly recommend him the information and help he provided I don’t have very good credit and he still managed to get me the truck that I wanted I highly recommend him More

Josh was very helpful and knowledgeable about the vehicle i purchased. Very easy to work with. Andrew made the paperwork easy and explained everything i had to sign. I would recommend Weber Ford. i purchased. Very easy to work with. Andrew made the paperwork easy and explained everything i had to sign. I would recommend Weber Ford. More

An all around great service from the sales to financial department. Chris “NY” Belesi in sales was patient, funny, kind and caring. Gave us the best service in finding the car we needed & wanted! department. Chris “NY” Belesi in sales was patient, funny, kind and caring. Gave us the best service in finding the car we needed & wanted! More

Probably the worst experience I've ever had working with a car dealership. Top to bottom horrible service. Where to even begin... First we waited hours for the business mgr to finalize the transaction (2 a car dealership. Top to bottom horrible service. Where to even begin... First we waited hours for the business mgr to finalize the transaction (2023 Nissan Altima 50,000 miles), only to drive home in the dark and discover the car hadn't been cleaned out - let alone detailed - after being told it would be. Also absent was the extended warranty document, which we explicitly asked for and were assured would be provided in our parting docs. I had to call multiple times to finally have that sent. Multiple issues with the car were then discovered over the next couple days - this after being assured by the salesman that it had passed a rigorous certification process/inspection and that the dealership "wouldn't sell a car that wasn't safe, road ready, or in need of a bunch of work." It was like I was an idiot for even asking. Well, lo and behold, the following issues were all identified by two separate mechanics days after bringing it home: 1) Dead battery (which I unfortunately discovered while out running errands:() , 2) Completely Shot brakes on front and back, 3) bent front left axle causing bumping sound, 4) back passenger sensor/electronics failure. 5) On top of all of this, they sold the car with 4 mismatched tires, which was something my mechanic said should never be done on modern cars other than as a very short term fix. I didn't realize it at the time. When I called the dealer with these concerns, the salesman mainly wanted to argue with me, saying most of these were "wear and tear" issues the dealer wasn't responsible for. On the brakes, he quoted some supposed internal initial inspection report, saying there was still 6-8 mm or something left on the brake pads - this despite the fact that I sent him video from another dealer/mechanic showing there was no pad left. Fortunately, the car came with the Ford Blue Choice 3 month warranty, so I felt I had at least some kind of recourse/protection. Anyway, the salesman eventually told me to bring the car back so they could look at it. The repair supervisor then called me that afternoon with a quote of around $2000+ to replace the front and back brakes and battery. The "good news " was the bent front axle would be covered under the extended warranty. Yippie! I, of course, would still have to pay the $100 warranty deductible. When I demanded that the brakes and battery be replaced without additional cost to me, the matter was escalated to a manager (whom I had unsuccessfully attempted to contact previously.) I was told by the service coordinator that the mgr had agreed to replace the battery and back brakes only, insisting that the front brakes were still ok...(Really? So then why were you going to have me pay to replace all of them?!) .As far as the mismatched tires were concerned, the salesperson scoffed and said a 2023 car was perfectly safe with 4 mismatched tires, and the different tread patterns etc., would have zero impact on the cars internal components or drivability. Both of the employees acted like they had done me some kind of favor for doing what they did and I should be grateful. I asked to talk directly to the manager. There was of course no one to be found, but I was assured he would call me back asap. I was so xxxxxx off at the whole crappy experience that I paid the $100 warranty deductible and left. I, then, over the next month tried to get in contact with the manager. He finally called one afternoon while I was in a meeting and left a message, stating that he was on his way out the door but would get back to me asap. Yeah right. Nothing. I called multiple times after, never getting him, but always assured by whomever I spoke with that said Mgr. would call me back pronto. Never happened. ...Anyway, I've given up on this place. Terrible. Embarrassing. Sad. I'd never go back there. Ever. More

Let me super kind, super easy, would recommend anybody. Made the whole process of buying a car seemed like a normal day at the store. Made the whole process of buying a car seemed like a normal day at the store. More