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Weir Canyon Acura
Anaheim, CA
644 Reviews
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December 20, 2015
Unautharized Fees/ Unprofessional Customer Service In the last 12 years I have purchased/leased 5 vehicles at Weir Canyon Acura and have always serviced all vechicles there. I've never had a problem wi In the last 12 years I have purchased/leased 5 vehicles at Weir Canyon Acura and have always serviced all vechicles there. I've never had a problem with them. They have an excellent Sales and finance team and have always been great to work with. The service department has my cell number as a way to contact me if there are any updates or other repairs needed for my vechicle once I drop off for service. On November 23, 2015 I dropped my Acura TL with Mr. Omar Demoss for an oil change. I stated to him that I would be out of town for a few days. After dropping off, I left directly to the airport. Due to work related issues, I was traveling back and forth to Chicago and Northern California. I spoke to Mr. Demoss up to 3 times when he called my cell phone to tell me that the vechicle was completed and ready for pick up. I told him that I was still out of town. He never once said that there would be a $20 a day service charge up until the vechicle is picked up. That was never mentioned. My home is approximately 11.2 miles away from the dealership. Had he told me that there would be a fee, I would have contacted AAA to tow my car home or make other arrangements. I was under the impression that there wouldn't be a problem. My office is on Savi Ranch less than 3 miles away. I would have authorized an employee to come pick up the vehicle for me. On Dec 16, I was finally back home and was able to pick up the vehicle with my business partner. The cashier gave me the bill for 472.61. I told her it was incorrect , that it was an oil change ...it should have been $89.95. That was when I was informed about the $20 a day storage fee. To make it to clear, the cashier was professional the entire time. She contacted Omar Demoss. 1. He came out and without saying hello or how can I help you ... He was immediately defensive, arrogant and confrontational. His words were "What do you expect us to do, store for free?" I would have liked him to tell me during the calls that there would be a fee. He said that it was in the contract which is in fine print. 2. I asked to speak to the service director. After 20minutes of waiting, I then asked to speak to the manager and I met with Paul Swim in his office. Paul Swim claimed on behalf of Omar that "he must have called you and told you about the fee." I told him he never mentioned the fee at all. He said he was willing to split the storage fees with me in which I declined. 3. I went back to the cashier and told her that I would pay the entire fee because I wanted my vehicle to be released. I wrote on the receipt that I do not approve of the charges. 4. Omar Demoss stood next to the cashier and kept telling her that it's not valid for me to write on the receipt. He would not give me my car. I asked for a photocopy of the receipt...he said no. The cashier said that they don't have a copy machine. When he made the comment about releasing my car he stated "Why should I , you have to pay for storage. I finally asked him to stop talking to me and that I was only speaking to the Cashier. Again, the Cashier which I do apologize for not getting her name , remained professional at all times. I'm very disappointed by the treatment from this dealership. More
by Marsa2011
Employees Worked With
Paul Swim, Omar Demoss
July 24, 2015
Service Is Awesome! My 2006 TSX has over 152,000 miles and my steering went out - my favorite Service Administrator, Omar Demoss, once again did all he could to keep my c My 2006 TSX has over 152,000 miles and my steering went out - my favorite Service Administrator, Omar Demoss, once again did all he could to keep my costs down (although he also sold me four new tires!) but also was very helpful during the whole process. He knows I want to squeeze 200,000 miles out of this car - before my next Acura! GREAT Service department! More
by dugbeez
Employees Worked With
Omar Demoss
June 21, 2015
Great Experience!! This dealership was able to price match. Alex and Eli were great and made the buying process easy and painless. I highly recommend this dealership! This dealership was able to price match. Alex and Eli were great and made the buying process easy and painless. I highly recommend this dealership! More
by Den26
Employees Worked With
Eli Mickel, Alex Feghhi, Alex Bechelian
June 13, 2015
Best Dealer Experience We did an online Internet search for a car that we were looking to purchase. Alex Feghhi contacted us as we requested right away. He was not pushy at We did an online Internet search for a car that we were looking to purchase. Alex Feghhi contacted us as we requested right away. He was not pushy at all; he provided us with the information that we needed, and waited for us to call him. The staff at the dealership were all very kind and courteous. Mike the general manager and Jason in financing helped us out and made the purchase easy and fast. Best service ever! More
by blue321
Employees Worked With
Alex Feghhi
June 04, 2015
EXCELLENT SERVICE I would certainly use this Sales Consultant (Alex Bechelian) and Weir Canyon Acura again. I went at 8:45;pm.... I wanted to just take a look- mind yo I would certainly use this Sales Consultant (Alex Bechelian) and Weir Canyon Acura again. I went at 8:45;pm.... I wanted to just take a look- mind you I have been 'just looking' for MONTHS! He found me the exact TLX I wanted. Stayed until very late to complete the transaction, and did it with a GREAT POSITIVE ATTITUDE.. What an amazing experience. I should add that 7 other people had to stay late to wash the car, finance, and whatever else they do behind the scenes. Again, everyone worked in harmony- despite the fact that I am sure they all wanted to go home. THANKS WEIR CANYON ACURA! I LOVE MY CAR. More
by Lori
Employees Worked With
There was one other person,,, sorry I cant remember his name. He was Awesome,,, works at both Honda and Acura., Mike Youssef, Alex Bechelian
June 02, 2015
Horrible visit to Acura Service & Parts Greeting Dealer Rater, On March 20, 2015 10:45 AM, we went to Weir Acura, Located at 8375- E La Palma Ave, Anaheim, CA 92807, to order a replace Greeting Dealer Rater, On March 20, 2015 10:45 AM, we went to Weir Acura, Located at 8375- E La Palma Ave, Anaheim, CA 92807, to order a replacement molding for my Acura windshield. When we arrived, a service Rep (Omar Demoss ) and another worker came over to the vehicle to look at the car windshield molding, then a few seconds later stated that they Normally “ GLUE DOWN THE MOLDING” at that dealership. They also stated that those parts are no longer available without even checking.I quickly realized they were providing incorrect answers. I corrected their statements by letting them know that I have checked with several other dealers. The parts are available and NOT- discontinued. ALSO ACURA does NOT advise to GLUE-down the front windshield molding. The service advisor then stated “That’s what they do at the dealer”. Then both parts person and advisor walked away and left us alone at my car, to say at least we were surprised at that point. So I walked over to the part counter Pickup section and noticed that the same guy had pulled up the windshield on his computer monitor and was checking on it as per my comments that the parts are available. Then the service advisor (Omar Demoss ) walked into the parts counter area demanded me to leave that area. I pointed out to him I am behind the counter not in the working area, I am in the area where you can order parts, at that point he demanded me to leave the area standing about three feet in my face. I then told him I am waiting on a price for the parts, he then again demanded me to leave the customer service area. The advisor (Omar Demoss ) told me that they have no insurance for me in that area. I pointed out to him this is an order pickup area, moreover there are no signs posted that only employees no customers should be in that area. At this point he started to be aggressive and demanded me to “leave that area”, so I left the area and went back to my car. While walking out he stated let parts look it up, I then replied I did not speak to anyone when I went to the pickup counter I just stood there waiting. I never said a word, because I noted the tech was looking up the windshield molding parts he then stated for me to wait outside so I did, we waited about five minutes, and then the service advisor brought out the quote. Shortly after looking over the quote the advisor (Omar Demoss ) , out of nowhere mentions the cost is being paid by the other company who was there with me at the time.I was so shock so I replied you have nothing to do with who will pay for it that has nothing to do with you or this dealership how is this any concern or affairs to you. I then question, why this is being brought in conversation up by you. He then replied that I should go to another dealer and take my business and leave that dealership. I replied to him where is this coming from, that he was only requested to price the parts for the molding and cost for installing them. He then stated again take my business to another dealer and walked away. Overall this service advisor (Omar Demoss ) was incorrect with proving manufacture recommendations on the windshield molding repair. In addition he was unprofessional, rude and aggressive, with his actions and comments. This Service advisor (Omar Demoss ) showed intimidating bullying actions against me as a customer.This is a serious matter. We came to the dealership for parts and installation for molding on my Acura, windshield then left in shock. I will NOT return to this dealership as per this advisor wishing comment. Lessons learned from Weir Acura, I will get the parts and installation from another Acura dealer. It unfortunate this employee (Omar Demoss), is allowed to bully customers at an Acura dealership by treating them unprofessional, Rude and informative. I am sadden and shock from this visit. Please be advise this letter is a formal complaint, up to day the dealer has never aplogizie to me only stated i will talk to him.. Acura never even offered to assist me for my lost time. or effort in dealing with such a horrible demeaning visit to an Acura dealer . Regards, Derek .G More
by Derek Guppy
Employees Worked With
Paul Swim, Omar Demoss
June 01, 2015
Competible Price With Exceptional Service Bruce spent a lot of time during our test drive with my wife and I to ensure we fully understand the vehicle's feature before we decided to lease it. Bruce spent a lot of time during our test drive with my wife and I to ensure we fully understand the vehicle's feature before we decided to lease it. With competible EPrice quote and speedy process; we were in-n-out of dealership within 4 hours with brand new SUV. More
by Zoombuyer005
Employees Worked With
Bruce McCurdy
May 23, 2015
Best auto purchasing experience to date! I chose this dealership based on reviews I read on Acura dealerships in Southern California. I did my research beforehand and knew exactly what I wan I chose this dealership based on reviews I read on Acura dealerships in Southern California. I did my research beforehand and knew exactly what I wanted. I called Michael Baker(sales manager) and told him the best price I was offered on a 2015 TLX with the exact specs that I was looking for and he was able to beat that price. I told him I'd be there that day. I drove nearly 50 miles in traffic, got there much later than my appointment time, and I was still treated with the utmost respect. Mr. Baker turned me over to Matt Myers to complete the sale. I was skeptical. I was worried that I wasted my time by driving out all that way and that they were going to find every way to charge me more than the agreed upon price over the phone. I had nothing to worry about. I purchased my car at the price I was promised. By the time I was done with the paperwork in financing with Lorenzo Alongi, Mr. Myers took the time to thoroughly go over the tech features in my car and help me with setting up my Bluetooth. I never felt rushed the entire time I was there. I left Weir Canyon Acura after 10pm with my new vehicle. This was the easiest and most pleasant car buying experience I have ever had in my life. Go see Michael Baker, Lorenzo Alongi, and Matt Myers...they are truly the best! More
by Junekim1112
Employees Worked With
Michael Baker, Lorenzo Alongi, Matt Myers
April 12, 2015
Awesome Experience! My husband and I originally came in together to test drive the Acura MDX, however, I made the final purchase 2 days later on my own, as my husband was My husband and I originally came in together to test drive the Acura MDX, however, I made the final purchase 2 days later on my own, as my husband was out of town. Here are the reasons I would HIGHLY recommend Weir Canyon Acura *Knowledge of product & inventory * Courteous and patient answering all questions * Low "pressure" environment * Clean, modern facility with friendly staff More
by Shelli
Employees Worked With
Tony Packeer Alex Kraenkel, Lorenzo Alongi, Alex Feghhi
April 01, 2015
Great Experience Second car I have purchased from Weir Canyon Acura. Matt Myers was very professional but personable. At no time did we feel pressure to buy so he co Second car I have purchased from Weir Canyon Acura. Matt Myers was very professional but personable. At no time did we feel pressure to buy so he could make a sale. Michael Baker is a great sales manager. Helped me get the price and rate I wanted. Would recommend them to everyone More
by Brian
Employees Worked With
Michael Baker, Lorenzo Alongi, Alex Feghhi, Matt Myers
