Weir Canyon Acura

Bought my 2000 Acrua in July of 2000 and used their service dept from then until now (June 2011). They do a very good job service-wise on the standard repairs and service items, but my Acura was part service dept from then until now (June 2011). They do a very good job service-wise on the standard repairs and service items, but my Acura was part of a nationwide transmission recall so I took it there to have the transmission repaired/replaced. They took in in and did the replacement (under warranty) without a compalint. However, about 12-18 months later the replacement transmission died on me on the 57 freeway at about 65 miles/hour in the high-speed lane. Talk about terror. This transmission was not replaced free-of-charge despite the fact thatI believe it was still under warranty; that cost me $1600 out of pocket, however, I raised such a stink they did it for cost - at least that's what they told me. Otherwise it would have cost me $3700. Anyway, their service dept is pretty good, although over the past year, it seems to have gone down hill somewhat. They seem to do good work and are relatively quick in their repair turn around times, but one thing you should know is they are very expensive. More

The mechanics stole personal items from our MDX. We expressed out concern to the service manger and were simply dismissed. Now we get calls wondering why we have not had our car serviced from them... T expressed out concern to the service manger and were simply dismissed. Now we get calls wondering why we have not had our car serviced from them... They even go as far as to threaten the validity of our extended warranty because we seek service at another dealer. More

My lease was up, so I contacted internet department. Josh gave me good deal with good service. It took longer than my plan since the exact vehicle was not at the dealership, but Josh got the exact vehicle fo gave me good deal with good service. It took longer than my plan since the exact vehicle was not at the dealership, but Josh got the exact vehicle for me. Good experience. I will return for my next vehicle. More

Weir Canyon Acura and Weir Canyon Honda are two of the best dealerships that I have dealt with. I initially leased a Honda Pilot from Weir Canyon Honda in 2006 and was so impressed with the excellent qual best dealerships that I have dealt with. I initially leased a Honda Pilot from Weir Canyon Honda in 2006 and was so impressed with the excellent quality of service, the attention to detail, and the high level of product knowledge of my sales associate and service team that when I upgraded in 2009 to the Acura RDX, there was no question that I would go anywhere but Weir Canyon Acura. I drive 45 minutes from San Clemente to visit the service department at Weir Canyon Acura for all of my scheduled maintenance, passing multiple dealerships and auto mechanics on my way because I know that I will be treated fairly and competently and that the maintenance on my car will be done accurately and according to exacting standards. I wholeheartedly recommend these dealerships to any person that is in the market for an Acura or a Honda. From my very first visit, where I found the exact color and model that I was looking for and was finished with my paperwork and driving away in my new car in a timely manner, to the multiple times that I have contacted my salesman with questions that he has answered quickly and competently, I have always felt that customer service and product knowledge are of the highest priority at both of these dealerships. More

Upon arrival, they were very friendly and accomodating. However, after the purchase, they failed to provide adequate assistance. Every time I called, the salesman seemed inept to answer some simple questi However, after the purchase, they failed to provide adequate assistance. Every time I called, the salesman seemed inept to answer some simple questions and in fact lead me into thinking the car was broken when it was not. Only when I spoke to the head of the dealership did I get results and even then, some information was inaccurate. I felt like I was alone when dealing with my issues. It has taken a few weeks to correct one simple problem. Even though they are polite over the phone and in person, I am hesitant to recommend this dealership. More

They failed to communicate with other companies who provide services leading to delays in the overall functionality of the car. It has taken me a few weeks to get what I've needed. Only when speaking provide services leading to delays in the overall functionality of the car. It has taken me a few weeks to get what I've needed. Only when speaking to the head of the dealership was I able to get results. Even then, they gave me inaccurate information leading to more time on the phone. If you come across a problem, they seem overall inefficient at helping. It seems like once the salesman is done with the sale, they do not have an incentive to continue to help. I would hesitate to recommend this dealership. More

This dealership is one of the best we have been to. The people were not fake or falsely friendly, but they were sure to meet all our needs and provided us with the most efficient and enjoyable experience i people were not fake or falsely friendly, but they were sure to meet all our needs and provided us with the most efficient and enjoyable experience in purchasing our car. It was clearly evident that each mentioned individual did their job to the best of their ability and remained professional and pleasant at all times. They had no difficulty selling their product and seemed to know what they were doing at all times. They not only did their job, but went well beyond the point of excellence. I don't know much about cars and dealerships, but I can confidently say that Weir Canyon Acura is an excellent dealership to say the very least. I highly recommend this dealership to anyone who is interested in purchasing an Acura or a Honda. More

By far the lowest quality of work ever experienced at any service department at any dealer in my 25 years in So. Cal. After repeated visits the only way to fix the car was to do it my self, whereupon I found service department at any dealer in my 25 years in So. Cal. After repeated visits the only way to fix the car was to do it my self, whereupon I found they’d jerry rigged the car with non-standard, non-Acura, non-approved parts. Avoid them at all cost!!! The experience was so bad, I doubt I’ll ever buy another Acura again because even after communicating with Honda about the situation, nothing was done! I fixed it. More