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Wellesley Mazda
Wellesley, MA
1,592 Reviews
Wellesley Mazda, owned by Shaker Auto Group, is a family run business in New England, serving the community for over 80 years. We are truly looking forward to working with you.
Our Mazda dealership in Wellesley has an extensive selection of new and used inventory cars, trucks, hatchbacks, SUVs, Sedans and Sports Cars. Wellesley Mazda has the newest Mazda's in-stock at competitive prices. In addition to the new and used cars, we offer a tremendous lineup of Value Cars which are priced under $11,000 and are very affordable cars for everyone.
Customer service is also extremely important to us here at Wellesley Mazda which is shown through our Owner Loyalty Program. This exclusive Owner Loyalty Program cannot be found at any of the other Massachusetts Mazda dealers and includes Oil Changes, Towing, Loaner Cars and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 17 service reviews
June 16, 2026
Cameron was extremely helpful with my Mazda CX-30. He was very quick to provide additional assistance and very helpful insights throughout the process. He was very quick to provide additional assistance and very helpful insights throughout the process. More
by Lippy
Employees Worked With
October 22, 2025
Nothing like a good ole bait and switch. Called here to talk to the service department about getting my computer system of my Mazda updated after my mechanic noted that an updated was neede Called here to talk to the service department about getting my computer system of my Mazda updated after my mechanic noted that an updated was needed. My local mechanic was going to charge me for this update so I called Mazda directly to understand if this was accurate. In my initial call on 9/30 the representative told me that I would be able to get the computer updated for free – I would only be charged if they pulled codes to diagnose a check engine light issue. I called back the next day and set up the appointment. When I arrived at my appointment I was told that the representative who helped me was incorrect. I was then questioned about when I called - to which I had the record – but it was quickly rebuffed that “my team is very experienced and wouldn’t have given you that information”. So it really didn’t matter when I called or who I spoke to as “their team is experienced” – why ask when you don’t care? In this day and age you are only as good as your word and Mazda failed miserably here – I got the bait and switch instead. I certainly wouldn’t recommend doing business with Wellesley Mazda after this experience. If you think your word makes a difference be aware that it doesn’t because their team has “experience” and their experience could lead you to waste time off from work to get your car serviced just to be given a different story. Terrible job Mazda. More
by Noozle
Employees Worked With
Service Manager
September 23, 2025
Convenient Metro-west location. The good stops there....tiny, cramped lot leavibg it hard to access/ retrieve cars. Booked weeks out with a paltry loaner fleet and terrible custom The good stops there....tiny, cramped lot leavibg it hard to access/ retrieve cars. Booked weeks out with a paltry loaner fleet and terrible customer service. Mazda's have a known issue with many model years needing extensive engine work to fix. Mazda and Wellesley's told me...its on me to be out a car for weeks/ months for them to fix. Avoid buying a Mazda and if you must, avoid Wellesley Mazda as if your dollars depended on it. More
by Clark Halibut
Employees Worked With
Jarret
March 28, 2024
Brought my car in for a quote for an extended warranty. Everyone was very helpful. Henry was able to accommodate myself with a loaner while the service had my car for inspection. They found an oil leak whi Everyone was very helpful. Henry was able to accommodate myself with a loaner while the service had my car for inspection. They found an oil leak which they took care of and gave me a quote for extended warranty. It was a fair offer but it didn’t cover the components I wanted to cover. Will go back in the future for service! More
by James
Employees Worked With
May 04, 2023
The entertainment dashboard on my Mazda CX-5 went blank after just a few hundred miles! I called DJ and he invited me to come by right away. He showed me I'd accidently turned it off by doing a "long" pres after just a few hundred miles! I called DJ and he invited me to come by right away. He showed me I'd accidently turned it off by doing a "long" press of the audio pause/play button. He also showed me a shortcut to turn off my surround camera, rather than going through the three views. I was very grateful for DJ's immediate "customer support" and it gave me a lot of confidence that I'd found a great dealership. More
by Peter Flanagan
December 06, 2022
My salesperson, Gerald Quek, was extremely professional and knowledgeable. With the assistance of his excellent team, he managed to locate and expedite the lease paperwork for my 2023 Mazda CX-5 Premium P and knowledgeable. With the assistance of his excellent team, he managed to locate and expedite the lease paperwork for my 2023 Mazda CX-5 Premium Plus Eterna Blue Mica that afternoon. I’m enjoying driving my new car, thanks to Gerald and the folks at Wellesley Mazda! More
by mbrockwood40
Employees Worked With
Juan and Kim, Gerald Quek
May 31, 2019
I feel ripped off because I had service at Wellesley Mazda today. There was recall on my Mazda 6 rear brakes. The e brake stopped working because of whatever the defec because I had service at Wellesley Mazda today. There was recall on my Mazda 6 rear brakes. The e brake stopped working because of whatever the defect was. I needed rear brake pads and rotors anyway. But since they had to remove the calipers which is most of the labor I can tell you (since I do my own brakes sometimes). Why did they charge me 489.95. Shouldn't the recall have covered the cost of most of the labor? Why did I get charged so much? It didn't hit me until I got home. It was long wait at the dealership and I just wanted to go. More
by Rob4533
Employees Worked With
Katherine Bourdeau
December 01, 2016
Great place and service! I have never drove a Mazda before I came to Wellesley Mazda! Anthony was my sales consultant and he was a very knowledgeable in the model I was intere I have never drove a Mazda before I came to Wellesley Mazda! Anthony was my sales consultant and he was a very knowledgeable in the model I was interested in taking for a test drive. Along with answering all the questions and concerns about the Mazda-CX-5 model I was interested in, he also had intrigued me into looking into some of the other vehicles that were there so I could have my options open. I am interested in suggesting one of the models he had shown me to my wife for a new car. Great service here as a whole! Thank you Anthony. More
by Jenny123
Employees Worked With
Anthony Centeio
September 10, 2015
Horrible misleading service Wellesley Mazda's service dept is horrible. I purchased a new car from them in June. They had no problem sweet talking me then. I brought it in for se Wellesley Mazda's service dept is horrible. I purchased a new car from them in June. They had no problem sweet talking me then. I brought it in for service today and sat there for 2 hours before they came and told me they didn't have the part. They then made me prepay for the part sighting it was too expensive. Really whoever had to do that. When I called to speak to the manager he outright lied to me and told me it was a misunderstanding. I will never go there again and have reported them to the better business bureau. More
by Unhappy consumer
Employees Worked With
Jarrett Craver
