Wellesley Mazda

Nothing like a good ole bait and switch. Called here to talk to the service department about getting my computer system of my Mazda updated after my mechanic noted that an updated was neede Called here to talk to the service department about getting my computer system of my Mazda updated after my mechanic noted that an updated was needed. My local mechanic was going to charge me for this update so I called Mazda directly to understand if this was accurate. In my initial call on 9/30 the representative told me that I would be able to get the computer updated for free – I would only be charged if they pulled codes to diagnose a check engine light issue. I called back the next day and set up the appointment. When I arrived at my appointment I was told that the representative who helped me was incorrect. I was then questioned about when I called - to which I had the record – but it was quickly rebuffed that “my team is very experienced and wouldn’t have given you that information”. So it really didn’t matter when I called or who I spoke to as “their team is experienced” – why ask when you don’t care? In this day and age you are only as good as your word and Mazda failed miserably here – I got the bait and switch instead. I certainly wouldn’t recommend doing business with Wellesley Mazda after this experience. If you think your word makes a difference be aware that it doesn’t because their team has “experience” and their experience could lead you to waste time off from work to get your car serviced just to be given a different story. Terrible job Mazda. More

Convenient Metro-west location. The good stops there....tiny, cramped lot leavibg it hard to access/ retrieve cars. Booked weeks out with a paltry loaner fleet and terrible custom The good stops there....tiny, cramped lot leavibg it hard to access/ retrieve cars. Booked weeks out with a paltry loaner fleet and terrible customer service. Mazda's have a known issue with many model years needing extensive engine work to fix. Mazda and Wellesley's told me...its on me to be out a car for weeks/ months for them to fix. Avoid buying a Mazda and if you must, avoid Wellesley Mazda as if your dollars depended on it. More

Brought my car in for a quote for an extended warranty. Everyone was very helpful. Henry was able to accommodate myself with a loaner while the service had my car for inspection. They found an oil leak whi Everyone was very helpful. Henry was able to accommodate myself with a loaner while the service had my car for inspection. They found an oil leak which they took care of and gave me a quote for extended warranty. It was a fair offer but it didn’t cover the components I wanted to cover. Will go back in the future for service! More

Really good service and an appropriate price. Nice waiting area as well. I have been using them for years. Nice waiting area as well. I have been using them for years. More

The entertainment dashboard on my Mazda CX-5 went blank after just a few hundred miles! I called DJ and he invited me to come by right away. He showed me I'd accidently turned it off by doing a "long" pres after just a few hundred miles! I called DJ and he invited me to come by right away. He showed me I'd accidently turned it off by doing a "long" press of the audio pause/play button. He also showed me a shortcut to turn off my surround camera, rather than going through the three views. I was very grateful for DJ's immediate "customer support" and it gave me a lot of confidence that I'd found a great dealership. More

My salesperson, Gerald Quek, was extremely professional and knowledgeable. With the assistance of his excellent team, he managed to locate and expedite the lease paperwork for my 2023 Mazda CX-5 Premium P and knowledgeable. With the assistance of his excellent team, he managed to locate and expedite the lease paperwork for my 2023 Mazda CX-5 Premium Plus Eterna Blue Mica that afternoon. I’m enjoying driving my new car, thanks to Gerald and the folks at Wellesley Mazda! More

I feel ripped off because I had service at Wellesley Mazda today. There was recall on my Mazda 6 rear brakes. The e brake stopped working because of whatever the defec because I had service at Wellesley Mazda today. There was recall on my Mazda 6 rear brakes. The e brake stopped working because of whatever the defect was. I needed rear brake pads and rotors anyway. But since they had to remove the calipers which is most of the labor I can tell you (since I do my own brakes sometimes). Why did they charge me 489.95. Shouldn't the recall have covered the cost of most of the labor? Why did I get charged so much? It didn't hit me until I got home. It was long wait at the dealership and I just wanted to go. More

Great place and service! I have never drove a Mazda before I came to Wellesley Mazda! Anthony was my sales consultant and he was a very knowledgeable in the model I was intere I have never drove a Mazda before I came to Wellesley Mazda! Anthony was my sales consultant and he was a very knowledgeable in the model I was interested in taking for a test drive. Along with answering all the questions and concerns about the Mazda-CX-5 model I was interested in, he also had intrigued me into looking into some of the other vehicles that were there so I could have my options open. I am interested in suggesting one of the models he had shown me to my wife for a new car. Great service here as a whole! Thank you Anthony. More

Horrible misleading service Wellesley Mazda's service dept is horrible. I purchased a new car from them in June. They had no problem sweet talking me then. I brought it in for se Wellesley Mazda's service dept is horrible. I purchased a new car from them in June. They had no problem sweet talking me then. I brought it in for service today and sat there for 2 hours before they came and told me they didn't have the part. They then made me prepay for the part sighting it was too expensive. Really whoever had to do that. When I called to speak to the manager he outright lied to me and told me it was a misunderstanding. I will never go there again and have reported them to the better business bureau. More

They might be great when you're paying them, not when you want to get your NEW car fixed on their warranty... I bought a 2011 Mazda 3 here in late June 2011. By the end of 2012 it was making this awful hi want to get your NEW car fixed on their warranty... I bought a 2011 Mazda 3 here in late June 2011. By the end of 2012 it was making this awful high pitched shrill noise whenever I used the air. I made an appointment with THIS dealership because I had bought my car here and my sales man calls me every few months to see "how I like my Mazda", I had generally liked the place so far. I drove two hours down there and explained what was going on. I was very clear on the fact that it didn't ALWAYS make the noise, it was sporadic, and that it didn't make it when the vent was on 4. First of all they quoted me a price of $220, which was ridiculous to me because my car is still under warranty. Anyway, the kid comes back an hour later and tells me I am all set to go, "there is nothing wrong with your car". I told him there most certainly was something wrong with it, the noise is unbearable when it comes on and it doesn't always do it. After trying to explain this to him several times he shrugs an says "I DON'T KNOW WHAT TO TELL YOU". I said, I know I am going to get back in the car and get halfway home and it is going to start up again...he says "make sure the dial isn't stuck between 2 numbers"... sorry do you think I don't know how to turn a DIAL? At this point he and the other mechanics are looking at me like I am crazy. So I leave. Go back to my car...dial is on 4! So of course it wasn't making the noise. About half an hour into my trip home...sound is back.... Upset about the encounter, I write an email to my salesman and the general manager explaining that I was extremely displeased with the "service" I received. I also BRIEFLY mentioned that I thought it was ridiculous that a new car would have a problem like this and that I would be charged $220 when it was still under warranty. Two weeks later I finally get a call from the salesman. He gets right into a defensive conversation about the fact that I was upset about the cost. Very rude. "I don't know what to tell you" again was the gist. I finally interrupted him and said the REAL PROBLEM was the horrid service, he suggested I bring it back in....Yeah right. In the end, I drove it up to Tully Mazda in Nashua...didn't take him long to figure out it was the blower....which is covered under warranty. My car is fixed at no cost and NO THANKS to Wellesley Mazda. When the GM doesn't care about how their customers are treated, it speaks volumes. GO ELSEWHERE. The kid at the service desk name was Max, it wasn't available for the selection above. I don't know the service man's name. More