My husband and I went to Wellesley Mazda at the end of 2018 looking to test drive and possibly purchase a vehicle. Michaela Mulry greeted us immediately and we sat down with her an explained what we were looking for, although, we were not even 100% sure at the time. We could have not have had a better experience working with Michaela for a day and a half. She was knowledgeable and happy to have us test drive multiple vehicles as we got a feel for each of them. She was in no way pushy and answered all of our questions honestly and quickly. At no point did we feel pressured by Michaela to make a decision on the spot. If you are looking to purchase a Mazda and want to have a pleasant experience test driving and understanding the steps to purchase a vehicle, definitely see Michaela!! She was fantastic and definitely deserves a 5 star review!!
While our experiences with Michaela are 5+ stars, I did not feel the same way about the rest of the Wellesley Mazda dealership. I probably heard 5+ times while I was there someone explain how they do “not work on commission”. I found this to be incredibly irritating to hear multiple times when, there is obviously some bonus structure associated with these purchases. Also, how you get paid should not affect my car purchase, regardless. Additionally, when we were settling down to sign papers for the car purchase, we were asked to sign forms prior to getting any information on the available loads or interest rates. This may have just been a mix up, but it was unclear and did make us feel a bit uneasy. We also had two issues with the service department, one, not giving us accurate time availability for roof rack installation and again, received roof racks that were bent, causing us to need to return to the dealership 3 times instead of once. Nothing major here, and could also just be the result of a first time new car purchase deal on my end, not knowing things to look out for. This will not prevent me from using Mazda Welesley again – but did want to address for others to be aware of should they end up in similar situations.