They might be great when you're paying them, not when you want to get your NEW car fixed on their warranty...
I bought a 2011 Mazda 3 here in late June 2011. By the end of 2012 it was making this awful high pitched shrill noise whenever I used the air. I made an appointment with THIS dealership because I had bought my car here and my sales man calls me every few months to see "how I like my Mazda", I had generally liked the place so far. I drove two hours down there and explained what was going on. I was very clear on the fact that it didn't ALWAYS make the noise, it was sporadic, and that it didn't make it when the vent was on 4.
First of all they quoted me a price of $220, which was ridiculous to me because my car is still under warranty. Anyway, the kid comes back an hour later and tells me I am all set to go, "there is nothing wrong with your car". I told him there most certainly was something wrong with it, the noise is unbearable when it comes on and it doesn't always do it. After trying to explain this to him several times he shrugs an says "I DON'T KNOW WHAT TO TELL YOU". I said, I know I am going to get back in the car and get halfway home and it is going to start up again...he says "make sure the dial isn't stuck between 2 numbers"... sorry do you think I don't know how to turn a DIAL? At this point he and the other mechanics are looking at me like I am crazy. So I leave. Go back to my car...dial is on 4! So of course it wasn't making the noise. About half an hour into my trip home...sound is back....
Upset about the encounter, I write an email to my salesman and the general manager explaining that I was extremely displeased with the "service" I received. I also BRIEFLY mentioned that I thought it was ridiculous that a new car would have a problem like this and that I would be charged $220 when it was still under warranty. Two weeks later I finally get a call from the salesman. He gets right into a defensive conversation about the fact that I was upset about the cost. Very rude. "I don't know what to tell you" again was the gist. I finally interrupted him and said the REAL PROBLEM was the horrid service, he suggested I bring it back in....Yeah right.
In the end, I drove it up to Tully Mazda in Nashua...didn't take him long to figure out it was the blower....which is covered under warranty. My car is fixed at no cost and NO THANKS to Wellesley Mazda. When the GM doesn't care about how their customers are treated, it speaks volumes. GO ELSEWHERE.
The kid at the service desk name was Max, it wasn't available for the selection above. I don't know the service man's name.