Wellesley Toyota - Service Center

very satisfied We purchased our Toyota at Wellesley and were very pleased with the experience. We have had the car serviced there and have one more free service next We purchased our Toyota at Wellesley and were very pleased with the experience. We have had the car serviced there and have one more free service next Fall. I had one minor complaint with the service , one was a car wash which was not a good job and the front window must have been dried with a dirty rag. They agreed to wash the car again at n/c. The second complaint I had was regarding my snow tires to be removed and regular tires put on. That wasn't done, but I was charged for it. I did not notice it, but assumed it had been done until my regular service garage went to put my snow tires on in Dec. and called me that they were already on the car and had been there all summer-not good for the tires. I spoke with James Wright and was very satisfied with the outcome. They will put them on at my next service for no charge. I know it had to be an over sight Everyone we have met there from our sales person, Ray to the service staff and red team, has been polite and courteous. More

Bad Service! I am extremely disappointed in my first experience with the Service Department at Wellesley Toyota. After calling the Service Department last night a I am extremely disappointed in my first experience with the Service Department at Wellesley Toyota. After calling the Service Department last night and asking about the cost of having a tire replaced, I was given a quote for a tire and offered an appointment time today. When my husband took the car in for the appointment, the service department had the car for 45 minutes before they came to tell him that they did NOT have the tire in stock! This is after I told the rep. on the phone last night the exact size tire needed and she gave me the name and price of the tire and offered us the appointment for today – but then the tire was not there!?! My husband wasted almost 2 hours (with drive time from our house) to be told that they could not help us today. No other tire was offered. This seems like extremely poor customer service! I am very disappointed because we bought our new car from Wellesley Toyota thinking they had good customer service. Unfortunately, I was wrong. More

2016 Rav4 Great customer service experience. Al made turning in my old vehicle, and leasing a new vehicle easy and stress free! He was extremely helpful and kno Great customer service experience. Al made turning in my old vehicle, and leasing a new vehicle easy and stress free! He was extremely helpful and knowledgeable. More

Took vehicle in for factory recall service and was given estimate for suggested repairs of over $3000 on car beyond free factory recall. Was told there was no charge for loaner and when declined to have th estimate for suggested repairs of over $3000 on car beyond free factory recall. Was told there was no charge for loaner and when declined to have them do the service was told I had to pay for free loaner or my vehicle would not be released. I was told by service representative that the dealership was there to make a profit not give out free rentals. Finally asked Toyota national customer service to investigate More

This was the best service I've received at a dealership, by far. Chris has been unbelievably helpful and I continue to ask for him every time I need an oil change or any other service. Recently I went in to by far. Chris has been unbelievably helpful and I continue to ask for him every time I need an oil change or any other service. Recently I went in to have a wheel bearing replaced and Chris greeted me as soon as I walked out of the car. He explained to me the timeframe it would take and kept me updated on the progress as I waited in their amazing new quiet room. He followed up with me a few days later to make sure everything was going well and I was pleased with the results. Not only was I pleased with the service, but also the price we were able to negotiate. It was far better than what I would have received going anywhere else. That type of quality service and customer relations from a dealership is few and far between. I would definitely recommend and continue to bring my business to Toyota of Wellesley and, specifically, Chris Massaro. More

It was 100 degrees, I was stuck in traffic, and my car's air conditioner decided to die. What timing!! Fortunately, Toyota of Wellesley made the situation MUCH less stressful than most other car issues I air conditioner decided to die. What timing!! Fortunately, Toyota of Wellesley made the situation MUCH less stressful than most other car issues I've had. Everybody I dealt with, from the first person who took my keys, to the nice gentleman who gave me a ride after dropping my car off, to the service manager Chris were extremely professional, honest, and helpful. My car ended up needing a significant amount of attention (it's 8 years old), and every step of the way was explained to me in detail. No surprises here! And I was never "pressured" into anything I didn't need, which is so refreshing! Overall it was an extremely positive experience. More

I have had the kind of Service experiences with Chris Massaro that just make the day better. My first encounter with him was when he tackled a series of minor, thankless, and (for another person, perhaps Massaro that just make the day better. My first encounter with him was when he tackled a series of minor, thankless, and (for another person, perhaps) irritating requests I had, regarding outstanding "extras" from my new car purchase. He relentlessly pursued the items I needed, as if his very life depended on getting them. It was tremendously helpful to have things just "taken care of" by Chris. This has developed into a pattern with him; I bring him one problem or another and he cheerfully, competently, and quickly just makes the trouble disappear, as if by magic. My most recent trip to Chris was to get my Scion XD mended after being struck from the rear by another driver. He set me up with a rental at a rate that worked for my insurance company, handled all paperwork seamlessly, and even faxed some extra paperwork to the insurer after I bungled the attempt. A real hero! I actually look forward to seeing Chris, now. It says much about a Service representative, for a customer to look forward to taking their vehicle into "the shop." I have encountered very few people in my working life who combine Chris' mixture of willingness, intelligence, consistency, warmth, and pure competence. I recommend him highly and without any reservation or qualifications. He is simply doing a stellar job! More

I recently stopped in to Toyota of Wellesley for my 45k service on a Corolla. I have never serviced my car there before, but I was in the area and I had been staring at the "check engine" light for about service on a Corolla. I have never serviced my car there before, but I was in the area and I had been staring at the "check engine" light for about 2000 miles so I pulled into the service bay without a reservation. They had friendly staff in the drive-in bay that asked what I was there for and directed me into the service office. Everything in the building seemed brand new and very clean. Chris Massaro handled my paperwork and was very pleasant and professional. I was worried that the service was going to take a long time but since I was going to wait for my car, Chris said he would try squeeze me in. I also mentioned that a previous dealership I had service my car told me about 10k miles ago that I would need to change my tires soon, so I asked him to have them checked well in case I needed to get new ones. The whole check-in process was very quick and Chris then directed me to the customer waiting room, another clean and new area with a huge flat-screen tv, free coffee, and cushy chairs. Periodically throughout the service, Chris would come in and just give me a heads-up as to the progress of my car. When it was all done, Chris came and got me, told me everything was fine and that my tires were definitely good for another 5k-10k miles and I shouldn't even worry about it until the fall. I spent a good 10 minutes asking him about different tires he likes, ones that he has seen people have issues with, etc. He was extremely helpful and more than willing to spend the time to answer my questions, even though after his advice I wouldn't be looking to buy new tires until October-ish. He even went back into the shop and asked a tire distributor that happened to be there at the time about some of the tires that I had researched before. When I was done talking to Chris about tires, I got in my car which was exactly as it was when I pulled in...no mess, no paper, no smudges. A week later, I cut a turn short and gouged the sidewall of my front right tire on a curb...I was worried about it so I brought it back over to Wellesley. Chris looked at it and said it was fine and that, considering I was kind of strapped for cash and I was planning on buying a whole new set of tires in a few months, I should just move the front tire to the back (which he had a tech do for free right there on the spot!!!) in case it did blowout...this way I wouldn't lose control of the vehicle. Overall, I was extremely pleased with my experience. Chris was helpful, knowledgeable, and very considerate. I will definitely continue to use them for service going forward. More

I recently brought my Toyota Sequoia in for service on my brakes and had the pleasure of meeting and dealing with Chris Massaro. Not only was Chris effective in getting my car serviced quickly and properly, brakes and had the pleasure of meeting and dealing with Chris Massaro. Not only was Chris effective in getting my car serviced quickly and properly, but he was kind, friendly, professional and considerate of the fact that we have 4 young children and needed our vehicle back quickly and in good repair. The next time I had the pleasure of seeing Chris was when my navigation unit was in disrepair. Again, Chris was friendly and professional - going out of his way to make sure that my children and I were comfortably seated in the waiting room / child care play area while our navigation unit was attended to. My experience at Toyota of Wellesley was made a pleasant one by the wonderful customer service provided by Chris Massaro and the service department. Thank You Toyota of Wellesley! More