Wellesley Volkswagen - Service Center

I have been having my 2007 Eos serviced at Wellesley VW since February 2007, when I bought the new car. The service department - behind the desk and the mechanics - are all wonderful, helpful, friendly, a since February 2007, when I bought the new car. The service department - behind the desk and the mechanics - are all wonderful, helpful, friendly, accommodating, and do great work. Strangers keep complimenting my car and asking if my 3-year-old car is new - because I wash it, and because the service department takes such good care of it! More

Have used this dealer to service my Phaeton since March, 2007. They are far superior to VW of Boston in that they seek to RETAIN customers and have repeat business. Honest, fair and very helpful always. 2007. They are far superior to VW of Boston in that they seek to RETAIN customers and have repeat business. Honest, fair and very helpful always. Worth the trip out of Boston.They pride themselves on fixing the problem and customer service. More

Super rip off and no customer care - this place charged me 2 hours of labor for a 0.5 hour job, and were unapologetic when I argued about it. I had an appointment and brought the car in at 7:30am to have me 2 hours of labor for a 0.5 hour job, and were unapologetic when I argued about it. I had an appointment and brought the car in at 7:30am to have the latest VW recall work done and to have the LATCH system installed on one side of my 2001 passat. The LATCH system had already been done for the other side and it took 0.5 hours according to my invoice from VW Brookline from a couple years back. VW Wellesley said the car would be ready by 2pm. I called at 2 and they said 2:30. I was there at 2:30 and it still wasn't ready. I complained at 3pm and it turns out my car had just been sitting in the lot waiting. I go to pay and the bill was $224.03 - parts plus 2 hours of labor. I talked to the service manager and he defended the 2 hours to bolt two pieces of metal to the frame. This place is worthless. I'd never go back. More