Wendle Ford

Tim Kilroy I live in the Seattle Washington area and i found a car that fit my families needs. I called and had the pleasure of dealing with Tim Kilroy at Wendl I live in the Seattle Washington area and i found a car that fit my families needs. I called and had the pleasure of dealing with Tim Kilroy at Wendle Motors and it was the easiest car buying experience i have ever had. I drove over to Spokane and in less then 2 hours which included a long test drive and Tim being very thorough with me on all the amenities of the vehicle, I was out of there with my vehicle. Then Tim went out of his way and paid out of pocket for a extra set of keys and key fob that he couldnt find at the dealer. I received a personal check in the mail which is unheard of and i wasn't really expecting. Do yourself a favor and go see Tim. More

First time buying a new car and it was great. My wife needed a new car. I am a new car buying novice but Tim Kilroy was there to make the process enjoyable. He was very knowledgeable and did not t My wife needed a new car. I am a new car buying novice but Tim Kilroy was there to make the process enjoyable. He was very knowledgeable and did not try to up sale us. We got the car in our price range. It came with many more standard options than other vehicles. We feel we got a great deal for our new car. Kevin Parker also made sure we got the best payment plan that saved us money. More

Great first time experience with the folks at Wendle My wife Julie and I purchased a 2014 Ford Escape from Tim Kilroy and the overall experience was great!! Tim was very friendly and took great care to My wife Julie and I purchased a 2014 Ford Escape from Tim Kilroy and the overall experience was great!! Tim was very friendly and took great care to answer our questions thoroughly. He was more than willing to accommodate our schedule the two different times we visited Wendle. We also worked with Kevin Parker to go over finances and really enjoyed working with him and visiting with him as well. This was our very first experience with Wendle and Tim and Kevin made it a pleasant experience. We look forward to a long term association with your dealership. Sincerely, Ed and Julie Dashiell More

Marc Barton at Wendle Motors in the service department is top notch! I came in with what I thought was going to be a problem, Marc instead turned my problem int at Wendle Motors in the service department is top notch! I came in with what I thought was going to be a problem, Marc instead turned my problem into a pleasure. I was blown away with his customer service. I really can't remember a time being treated with such exceptional service from a business. Marc I want to thank you again by complimenting you with this review, your the best! More

Professional, expedient, courteous Tim Kilroy did an absolutely killer job locating the exact models I was interested in, got me a reasonable price and squared away all the paperwork fo Tim Kilroy did an absolutely killer job locating the exact models I was interested in, got me a reasonable price and squared away all the paperwork for purchasing and financing within a very limited time frame. He was knowledgable about the product and spoke directly. He followed up after the sale with genuine appreciation and took the time during the sale to make sure we got exactly what we wanted. As a retail and sales manager in the customer service industry myself I greatly appreciate Tim's hard work and attention to detail. Wendle hired right with this guy. More

Discovered a great new car with excellent gas mileage I didn't know that I was looking for a new Ford Escape until Tim Kilroy from Wendle Ford gave me a demo in a 2015 model. I was there for an oil change I didn't know that I was looking for a new Ford Escape until Tim Kilroy from Wendle Ford gave me a demo in a 2015 model. I was there for an oil change on my truck when Tim offered the demo. The Escapes are great cars and Wendle has been very reliable for service after the sale. The prices for extended service are high for whet you get, but there are other places to buy Ford ESP at a better price. Overall, it was a great buying experience with Tim Kilroy and Wendle. Wendle did all the paperwork for financing at my credit union which has great rates, More

Excellent sales staff. We had a great experience in purchasing our new car from Wendle Ford. Definitely had all our questions answered without any buying pressure or sales We had a great experience in purchasing our new car from Wendle Ford. Definitely had all our questions answered without any buying pressure or sales tactics. Will definitely recommend to our friends and family. More

Their fleet department is the best I work with Aaron on a regular basis on fleet purchases. He Is very honest and cooperative. All of the referrals I have sent him have also bee I work with Aaron on a regular basis on fleet purchases. He Is very honest and cooperative. All of the referrals I have sent him have also been very satisfied. I highly recommend the fleet department at Wendle. Manny in service is also very cooperative. When he's involved things get fixed correctly and if there's a problem he makes it go away. More

Never....EVER....AGAIN! My husband and I went in to do business at Wendle we were refereed to Rick Greene. We were promised the world and then some. My husband went in there My husband and I went in to do business at Wendle we were refereed to Rick Greene. We were promised the world and then some. My husband went in there on a Saturday and put a hold on a car using our debit card. We had to get some paperwork together and bring it back. My husband told them we would be back on Tuesday to finalize. We went in there today and our car wasn't on the lot, it had been taken home by another sales person. When my husband talked to Rick on Saturday he told me he would probably be able to get it for us for zero down. Then he called later and said we would need $1000 down. When we met with him on Saturday he told us that he "floats checks" all the time. Meaning that if we left our debit card information with him he could charge us the $1000 on our payday. When the other sales person brought it back he made it clear to Rick that he wanted to buy it. At that point we were frozen out of the deal. We were told that we would have to have the $1000 today or else we wouldn't be able to buy the car and it would be sold to the other sales person. I got on the phone to my grandparents to have them put it on their credit card and by the time I could get back in Rick's office he was already gone to tell the sales person that he could buy it. I will NEVER, EVER, EVER set foot in Wendle again. My grandparents have bought their cars there since I can remember and after I told them what was done to us they will never ever set foot in there again. I hope it was worth selling it to one of their own. More

No concept of customer service Very unprofessional. In two phone conversations with the owner she yelled at me both times. I only raised my voice on the second call to ask her to Very unprofessional. In two phone conversations with the owner she yelled at me both times. I only raised my voice on the second call to ask her to calm down and to stop abusing me verbally. All I wanted was a detail job on my new purchase and was promised by the salesperson and service manager that they would send the car out for a detail. The owner screamed at me because she was too lazy to google the info for the detail shop. So I told her I would call her back with all their info, I had offered to bring the car to this detail shop and just bring the receipt to Wendle to get paid back. No that was too easy I guess and instead of doing her job the owner wanted me to contact the owner of the detail shop to work out payment arrangements with Wendle, excuse me but I don't work for Wendle you call them and arrange it. The owner not only yelled, but was completely unprofessional in her speech. I felt like I was talking to some 20 something customer service rep at the bottom of the Wendle food chain and not the owner. What a poor image of this company the original owner of Wendle must be rolling over in his grave at the mis-treatment of a customer over a simple issue. Don't go here not for anything, they have no grasp of customer service and could care less about you after the sale. Still waiting for an apology for the yelling, but I don't think she has the class or dignity to do so. More