Wendle Ford

Trouble with Service Dept. I just want to give a review on my service experience at Wendle Ford on Thursday, January 24, 2019. My ABS light had come on but went off. So I took i I just want to give a review on my service experience at Wendle Ford on Thursday, January 24, 2019. My ABS light had come on but went off. So I took it into Ford to have it looked at. They took my car back and I went to the waiting area. Sitting there this kid comes in and sits in the chair next to me and starts talking. Not at me, nor did he address me by name or look at me. He just proceeded to talk at the paper he was holding. Finally realize he was referring to me and my car, I asked him to hold on and let me call my husband so he could explain to him the issue. This kid mumbles and is not at all customer friendly. Anyway, it was going to cost me $$$ to fix. I was taken back by Tony in servicing to the service area and shown where it was on my car the part that was broken. That made me understand and he was very pleasant and friendly. And I was told told by Tony they would take my car down from the lift and I could go home and decide with my husband. When the mechanic brought my car around he left it running. I backed out and proceeded to leave but got maybe 50 feet as the car was totally shaking and the brakes were not working like they should. So I immediately went inside to tell them I couldn’t in no way drive my car home. I called my husband since I would need a ride home anyway and he came down and was upset as well. Long story short, after a little yelling on my part to get something done, the manager Ken said he would make sure the car was fixed and would deal with me as I did not want to deal with that kid named Tommy. The next day when Ken called to tell me my car was ready, I asked him about the extended warranty. He said he would call the company and sure enough it was covered 100%. Ken even asked about the brake pads being covered but they said no. Anyways, my car was fixed, however my experience that day with “Tommy” left me unhappy. I have always had a great experience with their service department but it only takes 1 time to make it go bad. I am basing my rating on the service I received from Tommy. More

Bought new car Our experience buying a brand new Ford Escape was totally awesome. Duane Montague was so very patient with us while we delayed in making a decision to Our experience buying a brand new Ford Escape was totally awesome. Duane Montague was so very patient with us while we delayed in making a decision to trade our ‘13 Escape in on a “18 Escape. He was out of town on President’s Day when we decided to make the transaction so he set us up with Sandi Morden to complete our transaction decision. Sandi was exceptional in how she dealt with us. Kevin Parker was a top notch financial guy who helped us in the final deal paperwork. I couldn’t have asked for a better experience overall! More

Great Customer Service Josh Jacobs and Kevin Parker were amazing. Extremely friendly, attentive and made this a very pleasant experience. Will go back to them in the future. Josh Jacobs and Kevin Parker were amazing. Extremely friendly, attentive and made this a very pleasant experience. Will go back to them in the future. Thank you for all your help. More

What a great and helpful staff! Everyone at Wendle's was super helpful and informative. They have an outstanding knowledge base that helped me in my decision making for the car that Everyone at Wendle's was super helpful and informative. They have an outstanding knowledge base that helped me in my decision making for the car that best fit my needs. Mike Delaney was especially a joy to work with as he took plenty of time and energy to assist me and his fellow employees. More

A breath of fresh air and a wonderful purchase experience I have been in and around car dealerships all my life. My dad was in the business for almost 50 years. This was a great purchase experience for me. I have been in and around car dealerships all my life. My dad was in the business for almost 50 years. This was a great purchase experience for me. My salesman Duane was very thorough taking pictures and doing a walk around of the car I was interested in. He did not pressure me or hound me. After the sale when I got back home I had a question that my lane assist was not working correctly, he advised me what to check to correct what I thought was a problem. The next day he followed up with me to make sure that solved the problem.....that is customer service. I have seen so many salesmen just looking for their next deal so his attention after the sale speaks volumes. Kevin who was my finance F&I professional was the exact same way. When I left his office I felt like I also made a friend, no pressure sales hype, these guys have it right. I will also rate this dealership with five stars as these two individuals represent Wendle Motors. If you want a perfect buying experience these are your guys and I have them in my contact list for the next purchase I make. More

Getting it right. The sales representative took the time to show me exactly what I was looking for even though it was freezing outside and there was quite a bit of work The sales representative took the time to show me exactly what I was looking for even though it was freezing outside and there was quite a bit of work involved in uncovering several inches of snow and ice off of every vehicle that met my criteria. After an agreed to price, during the final stages of the sales procedure, another rebate was discovered and passed on saving me more money. More

Excellent Customer Support with “No Pressure” Excellent (A+) all around experience when purchasing a 2018 Raptor, Mackenzie from Sales and Kevin from Finance. No pressure environment, great suppo Excellent (A+) all around experience when purchasing a 2018 Raptor, Mackenzie from Sales and Kevin from Finance. No pressure environment, great support and follow up during the whole process. Thank you! More

Mitch Tracy is the best! I was nervous shopping for a new car, but Mitch Tracy put me at ease right away with his kind, friendly manner. I've never had anyone work so hard to I was nervous shopping for a new car, but Mitch Tracy put me at ease right away with his kind, friendly manner. I've never had anyone work so hard to help me find exactly what I wanted and within my budget. He was aware of my financial situation and didn't pressure me to buy something beyond my means. He made shopping for a car a fun experience and I went home with exactly what I needed. Thank you, Mitch, for giving me a great day! More

Excellent service, no pressure sales This is the second vehicle purchased at Wendle. Dave Low made every effort to find us a vehicle that checked off each item on our wish list. We te This is the second vehicle purchased at Wendle. Dave Low made every effort to find us a vehicle that checked off each item on our wish list. We test drove several vehicles until we found the one that worked best for our family. We appreciated Dave's no pressure, friendly demeanor. Both Kevin Parker and Dave Low are very knowledgeable and easy to work with. Highly recommend this dealership. More

Stay Clear We bought a 2017 F250 and we were lied to about so many options that the Truck didn’t even have. Go to a different dealer! We bought a 2017 F250 and we were lied to about so many options that the Truck didn’t even have. Go to a different dealer! More