Werner Hyundai

Cedric Nealy is a gift this Werner Tallahassee brand. ..Don't ever lose him at either location ..Don't ever lose him at either location More

Cedric knew the exact questions to ask, needs vs wants, to help my daughter decide on the best car for her. My role was simply to finance the purchase in the supportive dad kinda way. Cedric's techniques a to help my daughter decide on the best car for her. My role was simply to finance the purchase in the supportive dad kinda way. Cedric's techniques and know-how were fantastic! My daughter is very happy with her Elantra, with a sunroof. Thank you, Werner Hyundai! More

Werner Hyundai was great to work with and especially with Craig while we were purchasing our new car. Craig while we were purchasing our new car. More

I followed Werner Hyundai's instructions and am now being penalized for doing so. Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. penalized for doing so. Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. A Werner employee told me they did not handle the paint work there and instructed me to go to 850 Auto. I did exactly that. In fact, I went to 850 Auto multiple times because they needed to retake the photographs for the claim. I was specifically assured that I had complied with the warranty deadline because I brought the vehicle in and had the photographs taken. I was told, essentially, that as long as I had brought it in before the deadline, I was covered, but that the actual repair could take a long time because there were so many claims. I then spent the better part of a year waiting and repeatedly trying to get updates. When I finally reached someone at 850 Auto about getting the paint work completed, 850 Auto sent me back to Werner Hyundai. Werner took yet another set of photographs — the third set in total — and Dylan Fudge told me I would hear back regarding the warranty. I never received that promised call. After I explained this entire history to Werner's warranty manager, Dee, I was told that I am now supposedly too late for warranty coverage and that the best they can do is treat the repair as "goodwill." I found their tone dismissive and unhelpful, particularly after I explained that I had followed Werner’s instructions and had been trying to resolve this for a year now. Even more frustrating, I was told that 850 Auto is not an authorized body shop. Then why did Werner Hyundai send me there in the first place? I did not independently choose 850 Auto. I went there because Werner Hyundai instructed me to go there. I followed the instructions I was given, had photographs taken multiple times, repeatedly sought updates, and relied on the assurance that I had met the deadline. Now, after all of that, I'm being treated as though I simply showed up late and Werner is doing me a favor by considering "goodwill" assistance. My experience has involved being sent back and forth, repeated photographs, promised callbacks that never came, conflicting information, and an enormous amount of unnecessary effort just to obtain the paint repair I originally approached Werner about before the deadline. I have escalated the matter and retained documentation of my attempts to resolve it. I will update this review if Werner Hyundai ultimately resolves the situation appropriately. More

Came to the dealer ship for oil change dropped off vehicle and wasn't made aware of the $100 fee .My service adviser should have mentioned to me that I'd exhausted all my courtesy changes. Instead whe vehicle and wasn't made aware of the $100 fee .My service adviser should have mentioned to me that I'd exhausted all my courtesy changes. Instead when I picked up my car there was a $100 service fee.Ill not refer this dealership to my friends or family. I purchased 3 vehicles there but never until now received shady practices. I'll be sure to post my experience on my social media account. More

Dusty Rudd and the rest of the staff is awesome. I have bought several cars here over the years and of course serviced them. Overall, I would highly recommend checking them out. I have bought several cars here over the years and of course serviced them. Overall, I would highly recommend checking them out. More

We met Colleen Harp yesterday after having a good experience with Priya Patel the sales person and driving one of the cars we were interested in. Unfortunately, the idea of buying a car at Werner Hy experience with Priya Patel the sales person and driving one of the cars we were interested in. Unfortunately, the idea of buying a car at Werner Hyundai is no longer a possibility for us even though we live in Tallahassee and it is the most convenient dealership for us. There are three reasons for that. Colleen was dismissive, disrespectful and seemed to thing that we could not afford the cars we were interested in. To her I say, you should not judge people's financial status based on the fact that they are casually dressed on a Saturday when the temperature is almost 100. She herself was not anywhere near professionally dressed. Nor should she be flipant and dismissive of any potential customers. We told Colleen that we love our Hyundai Kona that we bought at Werner but were unhappy with the bad experiences getting maintenance done at the dealership. She told us "they" the maintenance people had made some adjustments, she did not say improvements, and that we should try again. We are not inclined to chance having to wait 3.5 hours again for an oil change or deal with badly designed scheduling software on their website. The third reason for not buying at Werner Hyndai was that they no longer new Genesis models because the dealership is not meeting Genesis brand standards We may buy a Hyundai again but it will not be at Werner. We are now looking at other brands and may not even buy a Hyundai based on the combined experiences that we have had at Werner. More

Michael Oquendo in Sales and Major Lowe in Finance were fabulous at Werner Hyundai. Michael O. was never pushy and let me control my purchase on my timeline. Always available to answer questions by text or fabulous at Werner Hyundai. Michael O. was never pushy and let me control my purchase on my timeline. Always available to answer questions by text or phone. I found the exact Tuscon Limited that I wanted at an out of town Hyundai dealership and Michael quickly coordinated getting the car to Tallahassee. Micheal O. gets an A+. With knowledgeable assistance from Major Lowe in Finance, we completed the deal! Major explained items thoroughly and happily showed us all warrenty and payment options. General Manager, Jeff Golden checked on us several times to ensure everything was going smoothly. Never thought I would buy a Hyundai, but after extensive research and their consistent great ratings, I got my sassy red Tuscan Limited with all the bells and whistles! More

So, I'm sitting here in the waiting room of the service department. Was told it would take an hour. Nothing was mentioned to me when I made my appointment about having to have a 185 $ diagnostic completed. department. Was told it would take an hour. Nothing was mentioned to me when I made my appointment about having to have a 185 $ diagnostic completed. Taken off your final bill IF you EVENTUALLY get your repairs done here. Which I've been informed will be discussed and scheduled after diagnosed. So my one hour appointment has now turned into a FUBAR event. And now I get to reschedule at least the next 2 weeks worth of appointments. Great job scheduling us suckers in! Maybe offer some Vaseline with the check in service though. More