Werner Kia

I've been a customer at this dealership since 2009 having purchased several vehicles and going to them for the vast majority of service and repairs and supporting them through the ups and downs of changing o purchased several vehicles and going to them for the vast majority of service and repairs and supporting them through the ups and downs of changing owners 2 times and it seems for the worse. Only going for service the last time I was being pressured into buying a new care with dirty tactics with service telling me one thing and sells telling me something different about my car and its repair. This time I took it in for basic service and check up and needed a repair that was covered by warranty but was told about work that haven't been done on the car which would prevent them from honoring it, even though my car has only be serviced by them and they never told me these things needed to be done. When I mentioned that, I was then told that if I purchased the other repairs found that day I'd then be able to get the item covered by warranty. One week latter I need a new battery. This is the second time this exact same thing has happened. Needless to say I won't be returning to this dealer for service or anything else which is a shame as I want to support locally owned businesses and especially ones such as this that under the original owner had a reputation of really looking out for their customers. More

Old warranty refund I traded in a vehicle that had an extended warranty On the old car, which still had mileage left, and was supposed to get back a refund. I have been I traded in a vehicle that had an extended warranty On the old car, which still had mileage left, and was supposed to get back a refund. I have been waiting 2 months more than what the Warranty Company says I should wait for my refund. The warranty company says I should get the refund from Werner Kia and Werner Kia says good luck on getting my unused portion of the warranty. No one seems to know who is responsible for getting my unused Warranty portion returned. I like Kia products and have not had an trouble with my vehicle, old or new. The only thing about my experience is that I had to go back for extra product information, when maybe it should have been included with transaction papers. More

General Manager Brought a New 2014 Kia from Kia Autosport on 2755 West Tennessee Street Tallahassee Fl 32304. Vehicle Buyers Order ($20100.00 01/28/14) Start have pro Brought a New 2014 Kia from Kia Autosport on 2755 West Tennessee Street Tallahassee Fl 32304. Vehicle Buyers Order ($20100.00 01/28/14) Start have problems with engine. I took the car in for service and explained the issues. (burning oil) They conducted a check they sent me out 3 times for a oil check (1000 miles) each times. Third time they kept for fours hours and determine that I needed a new engine. They called and said they would need to provide me with a rental why the continue to finish getting approval for my rental. Next morning they called and said its not cover you want get a rental and these are your options. I have a letter that state I have a Lifetime Limited Powertrain Warranty as long as I own the Car. They refuse to honor it because of change of ownership. And the General Manger Mr. Paul Marmon did not call me back. I guess one customer does not matter when you have plenty. I have Lifetime warranty on this engine. Their excuse for not honoring the warranty is that they are up under new Management. More

Sales and Finance I would rate this dealer ship a 1 or worse. They lied and tried tactics that I thought ended years ago. We agreed and a price and then a payment only I would rate this dealer ship a 1 or worse. They lied and tried tactics that I thought ended years ago. We agreed and a price and then a payment only to sit down with the finance Manager and be told we can not honor that payment bt we did get you approved and you payment is only going to be __ 70.00 more than we agreed upon before. Be careful dealing with this place. More

Service representatives. My engine stop working altogether, but I found out it was on recall. So I bought it to the KIA dealership in Tallahassee. The service representatives, My engine stop working altogether, but I found out it was on recall. So I bought it to the KIA dealership in Tallahassee. The service representatives, told me that he summited my vehicle already to get accepted for the work too be done. So I'm still waiting on a rental and my car to be worked on, and now its going on 3days. I'm missing my classes and my day to day job. Please HELP. More