Werner Mazda - Service Center

Amazing, caring The people at Werner truly care and want to make sure you’re driving a safe vehicle. They go above and beyond what they have to. The people at Werner truly care and want to make sure you’re driving a safe vehicle. They go above and beyond what they have to. More

Good experience Was having problems with after warranty coverage by Mazda. Werner worked with me in fixing the issue at a more reasonable cost than originally quoted. Was having problems with after warranty coverage by Mazda. Werner worked with me in fixing the issue at a more reasonable cost than originally quoted. More

Oil change was great. Remaining service for tire issue - NOT Oil change was reason for visit. That was performed without problem and price with coupon was fair. Tech. noticed damaged rear passenger side tire aft Oil change was reason for visit. That was performed without problem and price with coupon was fair. Tech. noticed damaged rear passenger side tire after my husband reported a strange sound. Car has 20000 miles on it. The service adv. Ken Armstrong immediately told my husband who brought the car in, that 4 new tires would be needed. Per the service, the tires are at LF 5/6, RF 5/6 & LR 6. To replace all 4 w/b 986.00 installed. The tires are Yokaham Geolander. My husband asked if 2 could be replaced. Ken said "no". The service Tech said "yes". I don't like "the hard sell". I need trusted info to make an informed decision. I did not get that. Then my husband was told in couple weeks there w/b tire sale buy 3 get 1 free. My issue is this : 1. My car with only 20000 miles may already need 4 new tires ? What is the quality of the tires on the CX-5 ? 5/6 is in the middle right ? A 2 rating means replace ? Why do they wear so poorly on a car that drives on highways mostly ? My car is sitting in the driveway. I do not know what to do with it. Very dis satisfied with tire service. More

The Best! I always keep going back for service because of the people there. They are the Best, best, best! Never a hassle. Just always a pleasant experience! I always keep going back for service because of the people there. They are the Best, best, best! Never a hassle. Just always a pleasant experience! More

Inconsistent service I have a leased car from Werner Mazda that I have had for about a year and a half. My experience when first leasing the car was a positive one. The sa I have a leased car from Werner Mazda that I have had for about a year and a half. My experience when first leasing the car was a positive one. The salesmen were helpful and fair. I didn’t feel pressured into making a decision like I have felt in previous experiences when getting a new car. Since then, I have had positive experiences with the service center with routine oil changes. If they find something they feel needs attention they ask first and again, I never felt pressured to fix something right then. However, I recently brought my car in for a broken headlight. I called the service center and they said I do not need an appointment and to just bring the car in whenever I could. So I brought my car in on a Friday. They didn’t have the bulb they needed so they said they would order it and it would be fixed first thing on Saturday. They loaned me a car to use in the mean time which I felt was very helpful. I called on Saturday around 4pm and they said they didn’t realize they got the bulb in so they had not yet fixed it. They said they would have it done on Monday. On Monday I called in the afternoon and they said they were very busy and would get to it soon and it should be done around 3pm. I got a call from them around 230 and they said they found that the headlight compartment was cracked and needed to be replaced. I told them not to fix it and I would bring the car to my grandparents auto body shop. They fixed it anyway and charged me for it when I picked the car up. Overall my experiences here have been good ones but his past weekend had made me question whether I will remain a customer at Werner Mazda. More

Amazing! New car, new windshield four days later. 😩 But Werner was awesome. Took care of the new glass and worked with my insurance for a super easy transacti New car, new windshield four days later. 😩 But Werner was awesome. Took care of the new glass and worked with my insurance for a super easy transaction. I really didn’t have to do anything but put in the initial claim. They did the rest. Thanks, Werner!! More

Excellent Customer Service John and his team were very helpful from the beginning. Great service all around! We will definitely return to Werner for service on our vehicles. John and his team were very helpful from the beginning. Great service all around! We will definitely return to Werner for service on our vehicles. More

Just another great service experience with Werner Mazda Caught a screw in the sidewall of a tire on our new 2019 cx-9. Called roadside service that comes with the vehicle and they towed me to Werner Mazda. Caught a screw in the sidewall of a tire on our new 2019 cx-9. Called roadside service that comes with the vehicle and they towed me to Werner Mazda. They had a new tire in stock and I was back in business the same day. No problem! More

Warranty work. Oil change Great warranty work! Would recommend to friends and family that live in Concord it Manchester area Not looking to purchase at this time, moving out Great warranty work! Would recommend to friends and family that live in Concord it Manchester area Not looking to purchase at this time, moving out of area in fall. I would purchase here More

Needed my oil changed I went in for an oil change and ended up needing brakes. I love that they send you a video showing you what is wrong with your car. I went in for an oil change and ended up needing brakes. I love that they send you a video showing you what is wrong with your car. More